After configuring the Whatsapp App through webhook, you can test the two-way communication between Rocket.Chat and WhatsApp.
{% hint style="warning" %} You must enable the Omnichannel feature with agents and managers assigned to receive and send Omnichannel messages. {% endhint %}
- Launch the WhatsApp app on your phone while logged in with a verified phone number to receive messages from your app.
- Send a message to the test number provided or your WhatsApp business number (if you added any).
- The message is seen in your Rocket.Chat server, available for any Omnichannel Agent to Take the conversation.
- You can respond to the customer from your workspace, and they receive the response on Whatsapp.
{% hint style="info" %} You can use the Rocket.Chat API to send template messages to contacts from your workspace. Kindly refer to the WhatsApp Template Messages developer's guide for more details. {% endhint %}