If you set up WhatsApp app integration and a user sends you a message on the WhatsApp connected number,
- It appears in your Rocket.Chat workspace, just like any other Omnichannel conversation available for an agent to take it.
- You can respond to the customer from your workspace, who receives the response on WhatsApp.
- You can also send and receive files during the conversation.
- The integration also supports sharing of Location and Contacts.
To configure and send template messages via slash command and UI, see WhatsApp Omnichannel Integration API.
The WhatsApp app has a list of shortcuts to ease usage. Run the slash command /whatsapp help to see the list of shortcuts and their functions:
/whatsapp connect: Connect a new WhatsApp number./whatsapp numbers: To view and edit all connected WhatsApp number./whatsapp view-templates: To see all Template messages./whatsapp send-template: To send a Template message/whatsapp support: Get support information/whatsapp help: To see this shortcut again