program-management.md

Program Management

Purpose

To extend the mindset of generating new business to all departments of the organization. Responsible for tech stack within the revenue generating teams, focused on increasing efficiency through new tools and integrations between existing ones. We develop and maintain key processes, systems, tools, and reporting for corporate management.

Members and functions

• Marcelo Schmidt: Program Manager.
  • Responsible for building a team of tech operations and currently managing the tasks at hand.

{% tabs %} {% tab title="Key Initiatives" %}

Domain
% of time	30%
Objective	To extend the mindset of generating new business to all departments of the organization.
Primary function	Create and optimize processes, define the hiring guidelines and provide tools, training and inputs to improve routines and performance of salespeople.
Secondary function	Periodically review the strategy and results of our current sales enablement process.
Areas of focus	Sales Enablement (Open LMS)
Key results	Achieve participation in training Increase sales productivity Decrease sales cycle
{% endtab %}

{% tab title="System & Tools" %}

Domain
% of time	30%
Objective	Responsible for tech stack within the revenue generating teams, focused on increasing efficiency through new tools and integrations between existing ones.
Primary function	Automate repetitive or tedious manual tasks.
Secondary function	Support our business intelligence team.
Areas of focus	CRM Connectivity / Integration w FC, Hubspot, etc.
Key results	Decrease dependency to other teams in sales cycle Decrease number of duplicates in CRM (or increase reliability) Improve customer NPS/CES scores (it’s a side effect of automating, reducing time to answer)
{% endtab %}

{% tab title="Corporate Management" %}

Domain
% of time	20%
Objective	Develop and maintain key processes, systems, tools, and reporting
Primary function	Create, manage and improve connection between areas, mapping the end-to-end process workflow.
Secondary function	Being an advisor and facilitator for the team to provide feedback and complaints.
Areas of focus	Transitioning / support for Finance Annual strategic and budget planning Support for PEO / global corporate management function
Key results	Achieve 100% of contracts recorded in Zoho Subscriptions Increase number of feedbacks received on Officevibe
{% endtab %}

{% tab title="Culture" %}

Domain
% of time	20%
Objective	Develop and maintain key processes, systems, tools, and reporting
Primary function	Develop and put in practice culture programs such as Culture Month, Listening Day, Customer Day, Blend In and others.Secondary function
Secondary function	Develop bots for interacting with employees and gathering feedback and participation in culture initiatives.
Areas of focus	Company Culture Ops Team Performance / Cohesion
Key results	Increase the number of developed culture initiatives from 1 to 5 Increase eNPS Increase customer NPS
{% endtab %}
{% endtabs %}