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[FEATURE] Enhancement to #586

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paigeofabook opened this issue Nov 14, 2024 · 0 comments
Open

[FEATURE] Enhancement to #586

paigeofabook opened this issue Nov 14, 2024 · 0 comments
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enhancement New feature or request

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@paigeofabook
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Have you shared this feature idea request in the Trailblazer Community?
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nDxI0AU

Is your feature request related to a problem? Please describe.
Kind of. Right now, with Registration Email Restriction set to One registration per event, it does not allow additional registration records for the event, unless a previous registration record is in a Canceled or Started status. Our current business process is to mark individuals who did not attend an event as a No-Show. By not excluding No-Show as an option, students are not able to register for a subsequent event.

Describe the solution you'd like
I would like to recommend that the No-Show and Rescheduled statuses be added to the list to ignore. Better yet, I think it would be a better admin experience to be able to configure those statuses to be excluded, perhaps via a Custom Metadata Type, in the event we have custom Registration Statuses we would like the system to ignore when enforcing the Registration Email Restriction feature.

Describe alternatives you've considered
We can change our business process to update the Reg Status to Canceled after an event, however this does not accurately represent what happened for that record. The only other option is to not enforce Registration Email Restriction, and manually clean up duplicate submissions.

Are you willing and interested in being engaged during the development and testing process?
Yes.

@paigeofabook paigeofabook added the enhancement New feature or request label Nov 14, 2024
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