Unable to find the navigation menu

[Taqras]

Addon used

• Amazon VOD (plugin.video.amazon-test)
• Browser Launcher (plugin.program.browser.launcher)

• Addon version: 1.0.1+matrix.1

Account type

• primevideo.com
• amazon.(com/co.uk/de/jp)

System Setup (please provide the following information):

• Hardware: Raspberry Pi 4 Model B Rev 1.5
• OS version: Arch Linux ARM (6.1.62-1-rpi-ARCH)
• Kodi version number: 21.0-BETA1(20.90.801)

Upload Logs

http://ix.io/4LZ9

Describe the bug

When I start the Prime Video (Amazon VOD) addon, it pulls up an error dialogue:
Title: "PrimeVideo error"
Content: "Unable to find the navigation menu for https://www.primevideo.com"
After selecting OK, everything hangs ("waiting symbol" displayed) for a few minutes. I press escape a few times, but I'm not sure if that helps :-) Then everything is back to normal; it drops me off in the Video library.

[KingNothing81]

I’m getting the same trying to use the addon to access Prime Video in Germany. Just that it says “amazon.de“ instead of “primevideo.com” in the error message.

[anyc]

I am having the same issue with Kodi 20.3 and 1.0.3 since today - although I was not using it since last weekend when it worked without issues. I am also using it in Germany on a RPi4 with a custom OS.

[Sandmann79]

@KingNothing81 @anyc your issues are related to #721

[anyc]

I also switched to "android" as data source and it works again. Thank you @Sandmann79 !

Does the android source have any downside? I guess it is more "stable" to stay compatible with older android devices.

[murnaz]

on windows everyting okey thanks

[marcoriccine]

same issue here,
LibreELEC (official): 10.0.4 (RPi4.arm)
Amazon VOD 1.0.2+matrix
2024-02-07 16:14:02.856 T:1456 ERROR : [Amazon VOD] web_api.py:340 Watchlist link not found
2024-02-07 16:14:04.905 T:1456 ERROR : [Amazon VOD] web_api.py:366 Unable to parse the navigation menu for https://www.primevideo.com
2024-02-07 16:14:04.908 T:1456 INFO : CPythonInvoker(16, /storage/.kodi/addons/plugin.video.amazon-test/default.py): script aborted
2024-02-07 16:14:05.318 T:1456 INFO : Python interpreter stopped
2024-02-07 16:14:05.333 T:1455 ERROR : GetDirectory - Error getting plugin://plugin.video.amazon-test/
2024-02-07 16:14:05.338 T:1016 ERROR : CGUIMediaWindow::GetDirectory(plugin://plugin.video.amazon-test/) failed

[Sandmann79]

@marcoriccine please update the addon to the latest version (1.0.5)

[murnaz]

window 11 again Unable to parse the navigation menu error

[bmentink]

Hi, I am getting this error as of two days ago. I am on version 1.0.5 ... I also tried the Android data source, but there is very little there to watch, just some kids stuff.

[bmentink]

@Sandmann79 Any idea's Thanks.

[Sandmann79]

@murnaz @bmentink i need a little more information from you:

• the country where the primevideo account belongs to
• is it also the same country where you watch?
• connected through a proxy?
• have you already logged in again?

[murnaz]

primevideo account to turkey
on the same country
I dont use proxy
I logged again and worksss sorry for false alarm
thanks

[bmentink]

Account is in New Zealand
Same country.
No Proxy
I have logged out/in several times, but the problem persists.

[bmentink]

@Sandmann79 Any idea's ? Thanks.

[Sandmann79]

@bmentink it's been a while, but is the issue still there?
If so, please log in to the addon again using at least version 1.0.7.

[daggs1]

I'm getting the same issue, version 1.0.8, log shows this:
2024-06-24 18:43:26.135 T:8875 error : [Amazon VOD] Watchlist link not found
2024-06-24 18:43:26.141 T:8686 info : Loading skin file: DialogConfirm.xml, load type: KEEP_IN_MEMORY
2024-06-24 18:43:27.673 T:8686 warning : CGUIWindowManager - HandleAction - ignoring action 107, because topmost modal dialog closing animation is running
2024-06-24 18:43:27.773 T:8875 info : Skipped 10 duplicate messages..
2024-06-24 18:43:27.773 T:8875 error : [Amazon VOD] Unable to parse the navigation menu for https://www.primevideo.com
2024-06-24 18:43:27.804 T:8874 error : GetDirectory - Error getting plugin://plugin.video.amazon-test/
2024-06-24 18:43:27.806 T:8686 error : CGUIMediaWindow::GetDirectory(plugin://plugin.video.amazon-test/) failed
2024-06-24 18:43:29.627 T:8686 info : Loading controller layout: /usr/share/kodi/addons/game.controller.keyboard/resources/layout.xml

[lxne]

Hi, I have this issue with 1.0.9+matrix.1

Account Germany, watching in Germany.
No proxy.

With data source 'android' it works.

[mcowell]

I'm also experiencing the same issue on Prime UK. Android data stream also works for me.

[dandygig]

Same Prime Austria.
Platform: CoreELEC (Kodi) am Odroid N2+ G4 CoreELEC 21.0-Omega

[rptaylor]

I had the same problem again. Logging out and back in did not help.
But I updated from LibreElec 11.0.6 (VOD plugin 1.0.9 IIRC) to LibreElec 12.0 (VOD 1.1.2) and then it worked again.