Support

Support ▪ Questions, Bugs, Issues, Reviews

Free support for pHD is offered by our team and other members of the community.

Help understanding features, installation, and configuration

Please seek help in the following places.

▪ Wiki

Please make use of the resources available here on GitHub. The wiki includes extensive documentation. Most things are covered and explained here. New questions are added to the FAQs when appropriate, or incorporated directly into the existing documentation.

Please do not be offended if we respond to a question by linking back here. It gets really boring answering the same questions over and over, when the answers are easy to find here.

Please read through the Installation and Configuration guide, the FAQs, and any other sections which are relevant to your question before seeking support elsewhere.

▪ Discussion Forum

If your issue is not addressed on the wiki, please post a message on the SpigotMC pHD Discussion forum. We monitor the forum actively, and we will respond as soon as humanly possible (please understand that we sleep sometimes).

Please do not post console logs in the Discussion forum.

▪ Bug Reports and Issues

If you want to file a bug report or feature request, please open an issue on GitHub. Include

• the Spigot version
• the pHD version
• any changes to the configuration (different from the defaults)
• any pHD-related messages from the console/log or in-game, especially ERROR or WARN messages

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A word or two about Reviews

We love reviews. But please, please, please ...

Do not post questions or bug reports in reviews. If you have questions about pHD, or issues using pHD, please open a discussion or an issue before leaving a review. We are active on the Discussion forum and on GitHub, we would like to help, and we will make it right as quickly as possible.

Issues posted in reviews will be ignored (without response, so that you can replace them with more positive reviews after the issues are resolved).