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Configuration not supported error after adding Neptune 3 Pro #15772

Closed
1 of 2 tasks
fmontagut opened this issue Jun 17, 2023 · 5 comments
Closed
1 of 2 tasks

Configuration not supported error after adding Neptune 3 Pro #15772

fmontagut opened this issue Jun 17, 2023 · 5 comments
Labels
PreRelease 🐛 An issue found in an Alpha or Beta version of a new Release Status: Needs Info Needs more information before action can be taken. Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior.

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@fmontagut
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Application Version

5.4.0-beta.1

Operating System

MacOs Ventura 13.4

Printer

Elegoo Neptune 3 PRO

Reproduction steps

  1. I installed Cura
  2. Deleted all settings (as there was an error with my custom materials)
  3. Add a non-ultimaker, no-networked printer

Actual results

No matter which generic material I choose, the "there are no profiles matching the configuration of this extruder" appears

Expected results

the combination printers configurations-generic materials-default profiles should work by default

Checklist of files to include

  • Log file
  • Project file

Additional information & file uploads

cura.log
@fmontagut fmontagut added Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior. labels Jun 17, 2023
@ingoiot
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ingoiot commented Jun 18, 2023

this is true for creality machines too(ender3 pro),
anycubic (i3mega) does work.
(win10)

it seems they handle profiles differently.

@MariMakes
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Hey @fmontagut,

Welcome to the UltiMaker Cura Github 🚀
Thanks for your report 👍

Could this be a duplicate of #15771, where all generic materials seem to be missing?
I'll bring it up to the team to see what they can do to improve it before the stable release.

@MariMakes MariMakes added Status: Needs Info Needs more information before action can be taken. PreRelease 🐛 An issue found in an Alpha or Beta version of a new Release labels Jun 18, 2023
@github-actions
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github-actions bot commented Jul 3, 2023

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.

@github-actions github-actions bot closed this as completed Jul 3, 2023
@T3rm1
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T3rm1 commented Aug 17, 2023

Same problem with final version of Cura 5.4.0. Generic profiles are visible but it still says that the configuration (in my case Generic PLA) is not supported.

@MariMakes
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Hey @T3rm1,

Are you still stuck? We've provided a workaround here:
#16007

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Labels
PreRelease 🐛 An issue found in an Alpha or Beta version of a new Release Status: Needs Info Needs more information before action can be taken. Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior.
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@T3rm1 @fmontagut @MariMakes @ingoiot