Reporting

Reporting Issues

Please create a github issue if you run into problems. You can do that here. If you are creating an issue, please attach a log file.

Cura Log

If the Cura user interface still starts, you can reach these directories from the application menu:

  Help    »    Show settings folder  

If Cura does nat start, you can find the logs in these locations

%APPDATA%\cura\<Ｃｕｒａ Ｖｅｒｓｉｏｎ>\cura.log

or

C:\Users\<your username>\AppData\Roaming\cura\<Ｃｕｒａ Ｖｅｒｓｉｏｎ>\cura.log

~/.local/share/cura/<Ｃｕｒａ Ｖｅｒｓｉｏｎ>/cura.log

~/Library/Application Support/cura/<Ｃｕｒａ Ｖｅｒｓｉｏｎ>/cura.log

DxDiag

The log as produced by dxdiag.

  start    »    run    »    dxdiag    »    save output  

Extensive Logging Plugin

An alternative is to install the ExtensiveSupportLogging
plugin this creates a zip folder of the relevant log files.

If you're experiencing performance issues, we might ask
you to connect the CPU profiler in this plugin and attach
the collected data to your support ticket.