Mautic 2 Pipedrive doesn't sync anymore

[chriskloss-tz]

We are using Mautic 5.2.2. and have noticed that synchronisation has recently stopped.

Apparently the plugin does not save the authentication data.

In addition, this error message appears in the console.

[2025-02-20T13:31:25.237994+00:00] mautic.CRITICAL: Uncaught PHP Exception TypeError: ‘MauticPlugin\PipedriveBundle\Connection\Client::exchangeCodeForToken(): Argument #1 ($code) must be of type string, null given, called in /data/webs/client/docroot/plugins/PipedriveBundle/Integration/Support/AuthSupport. php on line 40‘ at /data/webs/client/docroot/plugins/PipedriveBundle/Connection/Client.php line 168 {’exception‘:’[object] (TypeError(code: 0): MauticPlugin\PipedriveBundle\Connection\Client::exchangeCodeForToken(): Argument #1 ($code) must be of type string, null given, called in /data/webs/data/webs/client//docroot/plugins/PipedriveBundle/Integration/Support/AuthSupport.php on line 40 at /data/webs/client/docroot/plugins/PipedriveBundle/Connection/Client.php:168)"}

Can you help me?

[dsp76]

@npracht and @kuzmany we had an issue with Authentication before - it might be related. We were not able to refresh the auth tokens without completely removing and reinstalling the plugin again, also removing it manually from the database. Could this be the issue here as well?

[kuzmany]

Pipedrive has made some changes to its authorization workflow. By default, they treat it as an app in the Pipedrive Marketplace. To proceed, you need to create one using this guide: https://pipedrive.readme.io/docs/marketplace-registering-a-private-app.
I’ve noticed that some customers take a different approach, which often results in it not working.

How do you create APP (client_id/client_sercret) ?

[kuzmany]

This week, we will review the M5 version of PD and will likely identify some issues.

[chriskloss-tz]

Hi @kuzmany any news on this topic?

We used the instructions, but due to inaccuracies, we had to try around until it finally worked.
This also worked for a while.