Found something that isn't supposed to happen or want to request something be done differently, or even request something completely new?! You're in the right place! Head on over to the Issues tab and let us know what's on your mind, and we'll get back to you as soon as we can!
NOTE: We will not address your issue or request if you don't give any details. See the FAQ for examples of issues we'll ignore. Here's a good article on how to write a good report.
You can head over to our discord server and either ask in the questions channel, or open a ticket.
You can head over to our discord server and open a ticket there so our staff team can review it privately.
You can open a ticket in our discord server, however we highly recommend you open an issue here so that other people that might encounter the same issue can have an idea on what to do. If you think your issue is rare and can't happen to anyone else, you'd be surprised.
Third-party cape mods are unfortunately not supported at the moment. Clients with cosmetics such as Essentials should work fine however.
If your game keeps crashing after you added your own mods, check to make sure you don't have a custom capes mod installed!
There is a very nice issue template available for you to use that will give us all the information we need in an organized matter.
Things like...
Help, it doesn't work!Something didn't work correctly, please fix!My mods aren't working.My game keeps crashing!
...are generally not good ways to report an issue as it provides us with no information or context to help us resolve it.
If you are able to login and access the launcher, the easiest way to send us the log file is to go to the Settings tab, and click Upload. This will find and send us the log file automatically.
Clicking that button should give you a 5 character random ID in a little message box that looks something like this:
Simply copy this ID and add it to your issue report to help us resolve any possible issues you may have with the launcher or game.
The ToriLauncher log file shares the same file name, launcher.log, across every platform, but the folder it's in varies depending on your operating system.
Open up the Run box Windows Key + R and paste in %localappdata%\torilauncher\
In there you will see a couple folders and files. Look for folders named app-x.x.x and click on the last one (the latest version). For example, if there's 3 folders called app-0.0.8, app-0.0.9, and app-0.1.0, you would chose app-0.1.0 because it's the latest one.
In there you should be able to find a file called launcher.log. This file is automatically created when you open the launcher.
There you go! Upload that either to the issue and it will greatly assist us in resolving any launcher-related issues.