[bug] Add record in Quote Module hangs system

[JEEVAN28]

🐞 bug report

⁉️ Describe the bug

I am facing this issue since morning, CRM is working properly for all modules except Quote Module. In case of Quote Module, if I edit / View record, it works perfectly OK. but when I try to Add record in Quote Module (Only) system hangs.

🔥 How to trigger the error

Error is only on my server. I checked with Stable and developer version, same is not replicable.

👎 Actual Behavior

System Hangs on Add Record in Quote Module (Only)

👍 Expected Behavior

Should allow to add record in Quote Module (Till yesterday same was working perfectly Ok)

👷 Testing

• [✔️] I confirm that I tested it at https://gitstable.yetiforce.com - Can not see any problem, I can create quote here
• [✔️] I confirm that I tested it at https://gitdeveloper.yetiforce.com - Can not see any problem, I can create quote here

📷 Screenshot of configuration

📝 PHP/Apache/Nginx/Browser/CRM Logs

Additionally, include a screenshot of your browser’s console (e.g. press F12 in Google Chrome).

• cache/logs/phpError.log - This file does not exist in this folder
• cache/logs/system.log - This file does not exist in this folder
• cache/logs/errors.log - I cleaned this file to see if anything is recorded here but does not record any thing.

I checked error files in wwwlogs folder on my server. In this folder, i found file access_log file in which I noticed below error every time I try to add record in Quote Module

192.168.1.245 - - [19/Apr/2023:16:01:16 +0530] "-" 408 -
192.168.1.245 - - [19/Apr/2023:16:04:13 +0530] "-" 408 -

-->

🌍 Your Environment

Environment	Version / Name
YetiForce	6.4.0
Web server (name and version)	Apache 2.4.46
PHP	7.4
Browser (name and version)	Crome 112.0.5615.121
Operating System (name and version)	CentOS 7.9.2009(Py3.7.8)
Database (name and version)	MySQL 8.0.20
Service Pack version	YetiForce CRM 6.4 Service Pack v6

❓ Additional context

Once CRM hangs then only when I close browser and re-login I am able to do other work in CRM.

❗️ Inform the community if you solve the problem

[JEEVAN28]

#16994

Can this be issue as I remember before clearing log, i saw error related to currency.

[garryatbrighton]

check other inventory module. If the same effect, that it is currency blocker. It it design issue as system stability depends on connection to third-party resources

[rskrzypczak]

cache/logs/system.log - This file does not exist in this folder

enable CRM logs:
https://github.com/YetiForceCompany/YetiForceCRM/blob/developer/config/Debug.php#L20-L33 ($LOG_TO_FILE and $LOG_LEVELS)
https://doc.yetiforce.com/developer-guides/debug#yetiforce-system-logs

[merckaa]

After updating to 6.5 the system hangs when adding quotes

2024-01-04 13:48:16.3713 [error][] - Cannot access offset of type string on string
TypeError: Cannot access offset of type string on string in /home/aporteso/public_html/gestao/modules/Settings/CurrencyUpdate/bankmodels/NBP.php:137
Stack trace:
#0 /home/aporteso/public_html/gestao/modules/Settings/CurrencyUpdate/models/Module.php(83): Settings_CurrencyUpdate_NBP_BankModel->getRates(Array, '2024-01-03', false)
#1 /home/aporteso/public_html/gestao/modules/Settings/CurrencyUpdate/models/Module.php(316): Settings_CurrencyUpdate_Module_Model->fetchCurrencyRates('2024-01-03')
#2 /home/aporteso/public_html/gestao/vtlib/Vtiger/Functions.php(589): Settings_CurrencyUpdate_Module_Model->getCRMConversionRate('BRL', 'USD', '2024-01-03')
#3 /home/aporteso/public_html/gestao/modules/Vtiger/inventoryfields/Currency.php(65): vtlib\Functions::getConversionRateInfo(2)
#4 /home/aporteso/public_html/gestao/cache/templates_c/basic/bd1f5c1fff33a9333cc30425343ce751b85841c1_0.file.EditViewCurrency.tpl.php(37): Vtiger_Currency_InventoryField->getCurrencyParam(Array)
#5 /home/aporteso/public_html/gestao/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php(123): content_6595c14b82d159_37294177(Object(Smarty_Internal_Template))
#6 /home/aporteso/public_html/gestao/vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php(114): Smarty_Template_Resource_Base->getRenderedTemplateCode(Object(Smarty_Internal_Template))
#7 /home/aporteso/public_html/gestao/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(217): Smarty_Template_Compiled->render(Object(Smarty_Internal_Template))
#8 /home/aporteso/public_html/gestao/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(386): Smarty_Internal_Template->render()