diff --git a/.github/ISSUE_TEMPLATE/support-request.md b/.github/ISSUE_TEMPLATE/support-request.md
deleted file mode 100644
index 80df318d2..000000000
--- a/.github/ISSUE_TEMPLATE/support-request.md
+++ /dev/null
@@ -1,10 +0,0 @@
----
-name: Support request
-about: Ask questions and get help
-title: ''
-labels: support
-assignees: ''
-
----
-
-
diff --git a/.github/ISSUE_TEMPLATE/support_request.md b/.github/ISSUE_TEMPLATE/support_request.md
new file mode 100644
index 000000000..acf13ef0e
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/support_request.md
@@ -0,0 +1,20 @@
+---
+name: Support request
+about: Ask questions and get help
+title: ''
+labels: support
+assignees: ''
+
+---
+
+**Describe the issue**
+A clear and concise description of the issue.
+
+**Impact**
+What is the impact of this issue on your business or application? e.g., is it blocking deployments, destroying data, or just a nuisance?
+
+**Time sensitivity**
+Does this issue have a fixed deadline to address?
+
+**Where does the issue occur?**
+Please provide your Acquia CLI version, any log output after running the command with the verbose flag (-vvv), and information on the environment where you are running the application (e.g., locally or in Acquia Cloud)