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Thank you for opening an issue on an Adafruit Arduino library repository. To | ||
improve the speed of resolution please review the following guidelines and | ||
common troubleshooting steps below before creating the issue: | ||
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- **Do not use GitHub issues for troubleshooting projects and issues.** Instead use | ||
the forums at http://forums.adafruit.com to ask questions and troubleshoot why | ||
something isn't working as expected. In many cases the problem is a common issue | ||
that you will more quickly receive help from the forum community. GitHub issues | ||
are meant for known defects in the code. If you don't know if there is a defect | ||
in the code then start with troubleshooting on the forum first. | ||
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- **If following a tutorial or guide be sure you didn't miss a step.** Carefully | ||
check all of the steps and commands to run have been followed. Consult the | ||
forum if you're unsure or have questions about steps in a guide/tutorial. | ||
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- **For Arduino projects check these very common issues to ensure they don't apply**: | ||
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- For uploading sketches or communicating with the board make sure you're using | ||
a **USB data cable** and **not** a **USB charge-only cable**. It is sometimes | ||
very hard to tell the difference between a data and charge cable! Try using the | ||
cable with other devices or swapping to another cable to confirm it is not | ||
the problem. | ||
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- **Be sure you are supplying adequate power to the board.** Check the specs of | ||
your board and plug in an external power supply. In many cases just | ||
plugging a board into your computer is not enough to power it and other | ||
peripherals. | ||
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- **Double check all soldering joints and connections.** Flakey connections | ||
cause many mysterious problems. See the [guide to excellent soldering](https://learn.adafruit.com/adafruit-guide-excellent-soldering/tools) for examples of good solder joints. | ||
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- **Ensure you are using an official Arduino or Adafruit board.** We can't | ||
guarantee a clone board will have the same functionality and work as expected | ||
with this code and don't support them. | ||
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If you're sure this issue is a defect in the code and checked the steps above | ||
please fill in the following fields to provide enough troubleshooting information. | ||
You may delete the guideline and text above to just leave the following details: | ||
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- Arduino board: **INSERT ARDUINO BOARD NAME/TYPE HERE** | ||
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- Arduino IDE version (found in Arduino -> About Arduino menu): **INSERT ARDUINO | ||
VERSION HERE** | ||
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- List the steps to reproduce the problem below (if possible attach a sketch or | ||
copy the sketch code in too): **LIST REPRO STEPS BELOW** |