Agent.prototype.isMute()

[mfulton26]

There's Agent.prototype.mute() and Agent.prototype.unmute() but no Agent.prototype.isMute().

Can we get an isMute() (or isMuted()) method on Agent to query if the local media stream is muted or not?

[andywang219]

Hi!

As a workaround for now, you could do the following:

// get the agent's connection
const agentConnection = contact.getAgentConnection();

// use voiceConnection.isMute()
if (agentConnection.isMute()) {
...
}

voiceConnection.isMute()

[mfulton26]

voiceConnection.isMute()

@andywang219, I don't think that works, it checks if the connection is muted server side; I want to check to see if it is muted client side (which is what Agent.prototype.mute() does)

[andywang219]

We've actually started using the value that is returned in voiceConnection.isMute() to mute the agent's local media stream now. This allows us to maintain the mute state for the agent across all instances (ie. across different browsers).

One other workaround I can think of is calling getUserMedia() to grab all available local media streams for the agent, look for the media stream that is active, and then checking to see if its muted.

[mfulton26]

using voiceConnect.isMute() sounds appropriate then (except I can't query it unless I'm on an actual call… I'm guessing that doesn't matter though if new calls start as unmuted)

I wasn't aware that getUserMedia() can be used to list active streams… is that a thing? also, if the media stream is active in the CCP iframe then I don't think my app would have access to it… I'm not sure though, I haven't tested it

[github-actions]

This issue is stale because it has been open for 90 days with no activity. Remove stale label or comment to keep this active.

[github-actions]

It has been a while and we are closing this for now. Please reopen if this is still an issue

[mfulton26]

It has been a while and we are closing this for now. Please reopen if this is still an issue

I do not have permissions to reopen.