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Updated access to services (#402)
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* Update ToolsAndServices.md

- Added New Relic
- Updated IT support links
- Updated Firebase access instructions

* Update ToolsAndServices.md
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Daniel Spindelbauer authored Oct 8, 2020
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| Service | What for | How to access |
|---|---|---|
| Slack | Chat with whole org. See channels of interest [here](NewHiresCheckList.md#slack). | You should have given access during your mini induction. Log in with your Babylon email and Okta |
| 1Password | Access shared passwords used by various services in the team | [IT Support ticket](https://supportbybabylon.atlassian.net/servicedesk/customer/portal/5/group/12/create/43) Specify in the ticket that access to iOS team vault is needed |
| JIRA | Tickets of tasks and issues on your sprint | You should get an invitation email to join the BabylonPartners team after the [IT Support ticket](https://supportbybabylon.atlassian.net/servicedesk/customer/portal/5/group/12/create/43) has been resolved |
| 1Password | Access shared passwords used by various services in the team | [IT Support ticket](https://servicesupport.babylonhealth.com) Specify in the ticket that access to iOS team vault is needed |
| [Jira](https://babylonpartners.atlassian.net) | Tickets of tasks and issues on your sprint | You should get an invitation email to join the BabylonPartners team after the [IT Support ticket](https://servicesupport.babylonhealth.com) has been resolved |
| Zeplin | Screen Designs | Ask the support engineer in the iOS team channel on Slack for access to the project(s). Depending on your tribe you might need to use Figma |
| [Figma](https://www.figma.com/) | Screen Designs | Log in with Google as this should redirect to the Babylon Okta sign in. Depending on your tribe you might need to use Zeplin |
| GitHub | Repos for the app, the bots, the playbook... | [IT Support ticket](https://supportbybabylon.atlassian.net/servicedesk/customer/portal/5/group/12/create/248) to get added to the org. Make sure you include your GitHub username in the support ticket, and that your Babylon email is added to your account. Find team members with the _Maintainer_ role to add you to the [iOS](https://github.com/orgs/babylonhealth/teams/ios) and [iOS-Devs](https://github.com/orgs/babylonhealth/teams/ios-devs) teams |
| [Figma](https://www.figma.com) | Screen Designs | Log in with Google as this should redirect to the Babylon Okta sign in. Depending on your tribe you might need to use Zeplin |
| [GitHub](https://github.com) | Repos for the app, the bots, the playbook... | [IT Support ticket](https://servicesupport.babylonhealth.com) to get added to the org. Make sure you include your GitHub username in the support ticket, and that your Babylon email is added to your account. Find team members with the _Maintainer_ role to add you to the [iOS](https://github.com/orgs/babylonhealth/teams/ios) and [iOS-Devs](https://github.com/orgs/babylonhealth/teams/ios-devs) teams |
| [Lokalise](https://lokalise.co/projects) | Manage translations used by the app | Use iOS team vault on 1Password to gain access |
| Confluence Spaces (iOS, your Tribe, ...) | Documentation for various processes | [IT Support ticket](https://supportbybabylon.atlassian.net/servicedesk/customer/portal/5/group/12/create/43) – You can also ask your PM or Tribe Lead which Spaces you need to be given access to. (Since we are moving away from Confluence this might not be necessary) |
| Confluence Spaces (iOS, your Tribe, ...) | Documentation for various processes | [IT Support ticket](https://servicesupport.babylonhealth.com) – You can also ask your PM or Tribe Lead which Spaces you need to be given access to. (Since we are moving away from Confluence this might not be necessary) |
| Google Team Drives | Access shared documents for which you need multiple people to contribute | Login using your Microsoft account which is used for email – You can also ask your PM / Tribe Lead which Drives you need to be given access to. You should be given access to at least `iOS` and `Consumer Apps Tribe`|
| [zoom.us](https://zoom.us) | Video Conferences | Create account with BabylonHealth email-Id. You will have access to basic plan (you can join invites without an account but will need one to create conferences)|
| VPN | Remote Access to our intranet and internal domains | [IT Support ticket](https://supportbybabylon.atlassian.net/servicedesk/customer/portal/5/group/12/create/43) |
| [zoom.us](https://zoom.us) | Video Conferences | Log in using Single-Sign-On. If it doesn't work, create an [IT Support ticket](https://servicesupport.babylonhealth.com) to be added to the appropriate Okta group |
| VPN | Remote Access to our intranet and internal domains | [IT Support ticket](https://servicesupport.babylonhealth.com) |
| [CircleCI](https://circleci.com/gh/babylonhealth) | See CI jobs and logs | Use your GitHub login |
| [App Center](http://appcenter.ms/apps) | See OTA builds sent internally to QA | Log in using company sign in. Once you have access to App Center, ask the support engineers in the iOS team channel on Slack to invite you to the org or use the shared credentials to invite yourself if you already have access to 1Password. For more information, there's [documentation](https://github.com/babylonhealth/ios-playbook/blob/master/Cookbook/Technical-Documents/AppCenter.md) focused on this.
| [Firebase](https://console.firebase.google.com) | View crash reports, performance monitoring | Ask Catarina for access |
| [Firebase](https://console.firebase.google.com) | View crash reports, performance monitoring | Ask `@mobile-chapter-leadz` for access |
| [Test Rail](https://babylonpartners.testrail.net) | Test effort management tool | Use the account shared on the iOS team vault on 1Password |
| [GA 360](https://analytics.google.com) | Analytics for the Babylon UK app | Ask `@Chris Drew` for access |
| [Optimizely](https://www.optimizely.com) | Feature flags | [IT Support ticket](https://supportbybabylon.atlassian.net/servicedesk/customer/portal/5/group/12/create/43) to get it added to your Okta account. Ask to be invited as a collaborator by a project admin, and log in using SSO. For more information, check this [document](https://github.com/babylonhealth/ios-playbook/blob/master/Cookbook/Technical-Documents/Optimizely.md) about Optimizely.
| [Optimizely](https://www.optimizely.com) | Feature flags | [IT Support ticket](https://servicesupport.babylonhealth.com) to get it added to your Okta account. Ask to be invited as a collaborator by a project admin, and log in using SSO. For more information, check this [document](https://github.com/babylonhealth/ios-playbook/blob/master/Cookbook/Technical-Documents/Optimizely.md) about Optimizely.
| [New Relic](https://one.newrelic.com) | View crash reports, performance monitoring | Create an [IT Support ticket](https://servicesupport.babylonhealth.com) to be added to the appropriate Okta group |

## Internal tools

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