diff --git a/bbot/modules/extractous.py b/bbot/modules/extractous.py
index 5b2e2cdec..9d2ae153b 100644
--- a/bbot/modules/extractous.py
+++ b/bbot/modules/extractous.py
@@ -112,7 +112,7 @@ def extract_text(file_path):
         result = ""
         buffer = reader.read(4096)
         while len(buffer) > 0:
-            result += buffer.decode("utf-8")
+            result += buffer.decode("utf-8", errors="ignore")
             buffer = reader.read(4096)
 
         return result.strip()