Unable to obtain credentials on staging (account.bravesoftware.com)

[stephendonner]

Description

Unable to obtain credentials on staging (account.bravesoftware.com)

Filed here because I wasn't sure it which product/component/repo to slate it, and we need visibility.

Steps to Reproduce

1. delete any BraveVPN OS-configs, first
2. install 1.47.125
3. launch Brave using --vmodule="*/skus/*"=2 --enable-logging=stdrr --v=1
4. click Maybe later
5. click Skip welcome tour
6. open brave://flags
7. set brave://flags/#brave-vpn to Enabled
8. click Relaunch
9. click No thanks on the Tired of cookie consent notices? dialog
10. load account.bravesoftware.com
11. enter staging credentials from 1Password
12. enter a unique email address such as [email protected] or similar
13. click Get login link
14. open the Log in to your Brave Pre... email (https://www.mailinator.com/v4/public/inboxes.jsp?to=unique99 in the above case)
15. click on the Log in to Brave button
16. click Browse plans on https://account.bravesoftware.com/account/
17. scroll down
18. click on Buy now beneath Brave VPN Subscription
19. complete the Stripe checkout using https://stripe.com/docs/testing#testing-interactively
20. notice you don't have the You have active credentials loaded! messaging
21. click on the Refresh Brave VPN button
22. click on the VPN button in the browser toolbar, and attempt to add and connect to the BraveVPN config

Actual result:

Expected result:

Valid BraveVPN credentials + config

Reproduces how often:

100%

Brave version (brave://version info)

Brave	1.47.125 Chromium: 108.0.5359.99 (Official Build) beta (x86_64)
Revision	410951fc34bb4b2cbf182231f9f779efaafaf682-refs/branch-heads/5359_71@{#9}
OS	macOS Version 11.7.1 (Build 20G918)

Version/Channel Information:

• Can you reproduce this issue with the current release?
• Can you reproduce this issue with the beta channel?
• Can you reproduce this issue with the nightly channel?

Other Additional Information:

• Does the issue resolve itself when disabling Brave Shields?
• Does the issue resolve itself when disabling Brave Rewards?
• Is the issue reproducible on the latest version of Chrome?

Miscellaneous Information:

/cc @mattmcalister @husobee @rebron @brave/qa-team @spylogsster @simonhong @bsclifton @AlanBreck

[simonhong]

I also saw this issue yesterday and I got proper panel after clicking Refresh Brave VPN button.
Update - I didn't see the yellow msg box (Too many recovery attempts) yesterday.

[stephendonner]

I also saw this issue yesterday and I got proper panel after clicking Refresh Brave VPN button.

But is it broken for you now, as it is for me?

[stephendonner]

Screencast

[stephendonner]

Closing this out since I filed brave-intl/challenge-bypass-server#315, which is in the appropriate repo + component, etc.