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camp2023-57126-eng-Our_Time_in_a_Product_Review_Cabal_opus.srt
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[MUSIC]
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[MUSIC]
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And okay, we are ready to start.
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So from the US, we have two first time campers that are going to present
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awesome stuff to us, Matt and Adam.
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They are going to talk us about product review and the malware and
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the back doors that they have been able to find in those situations.
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So please give a huge applause to our speakers, please.
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>> [APPLAUSE]
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>> Hello, thank you.
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I'm Adam Shaw and this is Matt and this is our time in a product review cabal and
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the malware and bugs that came with it.
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A little bit about us, I lead a team of AppSec engineers.
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I'm a home lab enthusiast.
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I have my own conference that I help run in Omaha, Nebraska in the United States.
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And I help run my local Defcon group.
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And also I help with a conference in Hawaii called LocomocoSec.
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Highly recommended if you're able to get out there for that one.
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>> And hey everyone, my name is Matt Veras.
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It is my real last name.
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I'm a IoT engineer at Cisco for about 15 years now.
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I'm a part time farmer.
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I'm a big hardware junkie.
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I take everything apart and find out how it works.
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I'm a former DOD forensic malware reverse engineer analyst.
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And I'm founder of hackspace.io.
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Slides and stuff from previous projects are posted out there.
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So go check it out and follow us both on Twitter or on Slack or wherever.
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>> Awesome.
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And just a quick disclaimer.
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All of this work was done for research purposes only.
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Nothing we discussed today is representative of our employers.
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We ensured that every review, photo and video were immediately taken down and reported.
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This is platform agnostic.
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It affects all online retailers, not specific ones.
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And we're an ethical cabal.
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So in July we were accepted for this talk.
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Big thank you to Millie Ways and the staff that put this on.
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This is one of my favorite childhood books.
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So I was super pumped about it.
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And then in August we decided we had to make the slides.
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So if you saw us, you know, by our tent, we were working on this for quite some time.
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This is my wife and I, this is like our normal interaction when we have a talk coming up.
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I've almost started.
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So in 2020, there was obviously the global pandemic with COVID.
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And it meant that everyone needed to wear masks.
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It was known for three things, right?
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One, video streaming, all those streaming services.
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And online shopping.
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Yeah.
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So what kind of stuff did you order online?
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Maybe groceries, maybe delivery for food or things like that.
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But not us.
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We ordered all kinds of electronic gizmos and stuff that we really didn't need but looked
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cool and was cheap because we were all stuck at home doing whatever we could only do at
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home.
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So that's kind of where we were.
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So this whole thing started with a postcard.
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I had ordered a smart switch from a company called Treat Life.
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And in the box there was this postcard saying, "We are celebrating our company anniversary.
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And you write to us, send us a note and we'll send you a free gift."
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And who doesn't like a free gift?
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So I reached out to them.
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You could see the note there.
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I said, "Hello, Treat Life team.
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I like free stuff.
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How does this work?"
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And they said, "Oh, hello."
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And you just buy our thing from this retailer and we'll give you a refund for it.
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And you don't even have to leave us a review or anything.
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Please just go buy it and everything will be good."
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So we did.
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So how it would kind of work is you would reach out to this retailer and say, "Hey,
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I received this offer."
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And then they would say, "Buy it."
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And then we'll refund your money in PayPal or Amazon or whatever gift card you would
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like.
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And then you would have the device and use it and there would be no strings with some
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vendors.
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But then as we move forward, we learned that some vendors play by some different rules
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and they may require a positive five-star review before they'll give you the reimbursement.
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And it must have pictures or must have this or must have that.
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But in general, with some of the vendors, they would give it for free for no strings
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attached.
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So once we start collecting things, it got to be quite a lot.
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Cameras, switches, a lot of smart home devices.
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I'm a big smart home automation firmware enthusiast, so that's kind of where I was targeting.
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But then other strange devices too like a vacuum cleaner, which was really interesting.
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And lots of cameras and other things, desk lamps, steaks, kitchen appliances, all kinds
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of things.
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So the list grew.
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And as we collected more things, we started getting emails from additional vendors that
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we hadn't necessarily reached out to directly.
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It seemed that there was kind of this special list of customers that was shared amongst
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these companies that were sending things out for free.
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And so the more that we interacted with them, the more we got.
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And the more vendors came to ask us if we would like their stuff.
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So more is always better.
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And then we started thinking like a hacker or thinking like a larcenist, what if we were
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to use multiple email accounts to interact with them?
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What if I want two of that thing or maybe five of that thing?
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How could I do that?
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So we'll have multiple email accounts and forward messages between them and collect things.
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And we were wondering at first, like, is this a good idea?
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Will they notice?
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They did not.
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They did not notice at all.
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And in fact, things kind of escalated on from there.
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So the thing that happened then is as we started collecting things and telling our friends,
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they were jealous of all of the cool stuff we got.
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Like I want stuff too.
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So sharing is caring.
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And we started to share some of our friends' contact information with these vendors.
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And some of the sharing we did was official.
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It was hello, Mr. Vendor, I have a friend who would like to work with you and the vendors
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would always say yes.
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But then as we'll talk about in a slide or two, some of the referrals were maybe not
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quite so official.
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So we'll talk about that in just a moment.
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>> Yeah.
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And along the way, we realized that there's just a bunch of people out there sending these
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messages and they don't really care what we respond with.
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They don't really care who we are.
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They don't really care where we're sending the items.
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I was sending items to like family members at some points.
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And then I realized that they didn't care.
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So I started sending them to different apartments in my own house.
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I had six or seven apartments in my house that I would send them to.
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And they just all show up on my doorstep.
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And we realized, okay, let's just share the -- not only are we sharing like -- not only
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are we telling the vendors, hey, contact this person, but now if they contact us, let's
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just send that email to another one of our friends.
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And then more friends can sign up.
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And then more friends.
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We eventually just dropped all the pretense altogether.
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And we started by sending -- we would change the headers and modify the email and make
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it look like they had emailed us.
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But at the end of it, I was just replying to ones that were sent to Matt, for example.
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>> Like, hey, Adam, I got an invite for a pool filter and some kitchen knives.
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Would you like that one?
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>> And I say, I need some knives.
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Sure.
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And I would just reply to the email address and say, please send me knives.
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And they'd say, okay.
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And so they'd just send stuff then.
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And we started sharing the best invites.
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And this is how we built this cabal of people who we would just share all the invites with.
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And we'd say, hey, I got an invite group or chat.
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And this invite is product X, Y, and Z. And somebody would say, I need product Y.
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And so we just forward the email to them.
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And somebody else would say, I need product X and forward the email to them.
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And nobody ever seemed to notice.
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And we just, everyone just got free stuff.
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The profit slide where Matt had all of those different things, every one of us had closets
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like that, you know, where we were just filling up with stuff.
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The problem is, they started turning into pushers.
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They started sending us emails and they'd say, hey, here is 60 products.
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Pick two of them that you want.
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And they would be the most wacky products.
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Sex toys.
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Dog treat dispensers.
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Pool floaties.
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Yeah.
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Toilet scooters.
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Toilet drain stoppers.
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Yeah.
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Pasta dishes.
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And we didn't really care about a lot of those.
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What we cared about was the technology ones that we were interested in and researching.
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But it got extensive.
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And there was a few main characters in this.
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If you see these on your recommended anywhere, know that 90% of their reviews are probably
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fake.
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One of them is Vixer.
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See all the different emails.
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It's a little difficult to see in the sunlight over here, but all the different emails on
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the right from Vixer over 2020.
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Apeman was a big one.
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They would send us emails constantly and Treat Life.
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Treat Life was one of our favorites.
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By far the favorite.
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Yeah.
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Because highly recommended.
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Well, they send good quality products that are mostly not...
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Well, we'll get into the technical details in a minute.
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But they also never really cared if you did the reviews or not.
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We would go and make a review.
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And for some products that you had to have a review before they reimbursed you, and then
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we would immediately delete the review and report it.
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Or other products, like Treat Life, I could just open up my developer console in Chrome
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and just edit one to look like I just made a review and screenshot it and send it.
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And they didn't even look.
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They were just like, "All right, here's money.
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Here you go."
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Yeah, or even they would just say, "Please send us your order ID."
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And after they got the order ID, they would just pay right away.
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Yeah.
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And then Facebook groups.
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We were involved in a lot of these.
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In fact, after the pandemic, we pretty much stopped doing this.
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It was a while back, but we still get invites all the time.
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And they're primarily moving to Facebook now, I've noticed.
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I get a lot of Facebook invites, and they email to me to join their Facebook group.
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And they're actually moving countries now, too.
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While I was preparing slides, one of the emails I got for a Facebook group was specific to
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Thailand.
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So only in Thailand do they want people to come and do reviews, which I thought was interesting.
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But what about the stuff?
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We're giving all this free stuff, but what about it?
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And for that, let's dive deep.
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Yeah.
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So this is by no means exhaustive or complete.
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This is just a few of the particularly interesting details from a deep dive of what the hardware
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and software looked like.
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So I encourage you to do your own research and follow along if you'd like.
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So the first case study we'll talk about is the three T's.
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Treat Life, Tekken, and Tuya.
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So Treat Life and Tekken use the Tuya IoT platform.
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Maybe some of you have heard of the Tuya platform.
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It's one of the largest in the world.
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And anybody can sign up to use Tuya.
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You just pay them a few dollars, and you can use their development kit, and you can even
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use their hardware that they kind of white label, and then you can cook your own firmware
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for it, and it's very interesting.
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So interesting things about Tuya is they store a number of things in plain text.
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They collect a number of things plain text.
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Phone number, the device that you use to set it up, the SSID that it connects to, the device
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stats like when a light switch turns on or off, things like that.
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But where things get really interesting and particularly dangerous that maybe people haven't
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thought of is a number of the vacuum cleaners, including the one that I got through this
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program.
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They're using the Tuya platform.
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So the floor plans of your house are potentially in the Tuya cloud, and whatever vendor sold
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that to you can access that and sell that to anyone or do whatever they'd like with
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it.
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So that's interesting.
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And of course the device manufacturer, whoever that is, they can push a firmware update whenever
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they want, and they can do it silently.
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So if you -- I'm jumping ahead a little bit, but if you go look at Michael Stegerwald's
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talk from a few years ago at a CCC event, he talks extensively about the evils of Tuya
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and how they can do all sorts of interesting things.
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I'd encourage you to go take a look at that.
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So the first wave of devices that were collected from TreatLife and from Tekken were ESP8266-based,
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and it's a great microprocessor.
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It's fantastic for the hacker community.
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The Wemos D1 minis for sale over in the village, that's an ESP8266.
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They're easy to flash, Arduino compatible, very good firmware.
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And what happened eventually is we were flashing devices just with an interface with the FTDI.
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And then there was this massive vulnerability that Stegerwald came out with from VTrust
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where we were able to flash device firmware over the air without having to take it apart