diff --git a/index.html b/index.html index 27d0573..32118c5 100644 --- a/index.html +++ b/index.html @@ -1,715 +1,615 @@ - - - - - Charles Stephen Thompson - - - - - - - - - - - - - - - - - - - + + + + + + Charles Stephen Thompson + + + + + + + + + + + + + + + + + + + - - - - - - - - + + + +
+
+

Charles Stephen Thompson

+

+ I'm + +

+
+
+ + +
+ +
+
+
+

About

+

+
+ +
+
+ +
+
+

But did you die?

+

Fun Facts and Random Things About Me

+
+
+
    +
  • + + Website: cst.wtf +
    • +
  • + + Sign: Libra +
    • +
  • + + Birth City: + Kansas City, MO, USA +
    • +
+
+
+
    +
  • + + Favorite Food: Bacon +
    • +
  • + + Email: hello@cst.wtf +
    • +
  • + + Freelance: Available +
    • +
-
- - - -
-
-
-

Skills

-

I know some things.

-
+
+
+ -
-
-
- Mobile Device Management 98% -
-
+ +
+
+
+

Skills

+

I know some things.

+
+ +
+
+
+ Mobile Device Management 98% +
+
+
-
- Server Administration: Linux, Windows, & macOS90% -
-
+
+ Server Administration: Linux, Windows, & macOS90% +
+
+
-
- Python75% -
-
+
+ Python75% +
+
+
-
- Terraform100% -
-
+
+ Terraform100% +
+
+
-
- Shell Scripting93% -
-
+
+ Shell Scripting93% +
+
+
-
- Cloud Computing & Network Mangement85% -
-
+
+ Cloud Computing & Network Mangement85% +
+
+
-
-
- Service & Application Virtualization (Docker, Kubernetes, & - Podman)82% -
-
+
+
+ Service & Application Virtualization (Docker, Kubernetes, & + Podman)82% +
+
+
-
- Identity and Access Management (IAM)99% -
-
+
+ Identity and Access Management (IAM)99% +
+
+
-
- OIDC/SAML90% -
-
+
+ OIDC/SAML90% +
+
+
-
- HTML70% -
-
+
+ HTML70% +
+
+
-
- Monitoring92% -
-
+
+ Monitoring92% +
+
+
-
- CI/CD79% -
-
+
+ CI/CD79% +
+
-
- - - -
-
-
-

Resume

-

- For a PDF version of the resume, please click - here. -

-
+
+
+ -
-
-

Summary

-
-

Charles Stephen Thompson

-

- Innovative and deadline-driven technologist with over a - decade of experience in IT and DevOps Engineering designing - and implementing user-centered solutions for complex - problems at small, medium, and large startups alike. -

-
+ +
+
+
+

Resume

+

+ For a PDF version of the resume, please click + here. +

+
-

Education

-
-

Bachelors of Arts, Modern American Legal History

-
2005 - 2010
-

The University of Chicago, Chicago, IL

-

- BA Thesis was on the misuse and abuse of copyright law as - compared to that seen in the patent field. -

-
+
+
+

Summary

+
+

Charles Stephen Thompson

+

+ Innovative and deadline-driven technologist with over a + decade of experience in IT and DevOps Engineering designing + and implementing user-centered solutions for complex + problems at small, medium, and large startups alike. +

-
-

Professional Experience

-
-

Founder, CEO, & Principal Consultant

-
Jan 2018 - Present
-

Brooklyn Helpdesk, Inc., Brooklyn, NY

-
    -
  • - Consumer and SMB IT/DevOps, automation and integration - engineering. -
    • -
  • - Manage network equipment and server stacks in the tristate - area totaling just under 500 client devices with revenue - nearing $7,500/month. -
    • -
  • - Identity & Access Management/SSO Setup and Integration -
    • -
  • CI/CD Pipeline Setup and Automation
    • -
  • LAN/WiFi Installation and Maintenance
    • -
  • Automation and Integration Engineering
    • -
  • - Smart Home/Office Automation, Setup, and Configuration - including lighting, window coverings, A/V, scene creation, - and server management. -
    • -
  • General technical and IT support
    • -
-
-
-

DevOps Software Engineer

-
Nov 2019 - Dec 2021
-

Symbiont.io, New York, NY

-
    -
  • - Worked with cross-company stakeholders to reduce onboarding - time by 25% with cost reduction of 12% via a streamlined - process integrating SAAS, automations, configurations of - IAM/MDM tools (Active Directory, GSuite, Okta, JAMF) to - achieve SSO from hardware to cloud. -
    • -
  • - Designed, built, tested, deployed, and monitored various - automation/process streamlining software integrations to - accomplish critical tasks with respect to corporate IAM, - user management, and hardware de/provisioning. -
    • -
  • - Analyzed currently available technologies to ensure best - practice methodologies, on-time delivery, and practical - solutions that actually work for complex corporate - hardware/software integration requirements. -
    • -
  • - Deployed, monitored, and maintained Kubernetes and Docker - stacks for a team of three dozen software engineers while - also running IT functionalities for a burgeoning fintech - startup. -
    • -
-
-
-

- Software Infrastructure Engineer and Interim Director of IT -

-
Aug 2018 - Feb 2019
-

Blink Health, New York, New York

-
    -
  • - Provisioned and maintained all Windows server instances, - focusing on the authentication/SSO subsystem (Active - Directory) to provide fault tolerance and high availability - using Chef, Ansible, and Terraform. -
    • - -
  • - Served as subject matter expert on SSO design and - implementation while working closely with Engineering - Security team to achieve increased adoption of core SSO - technologies across platforms and business units. -
    • - -
  • - Automated Active Directory credential writing to GSuite, - simplifying user provisioning and de-provisioning while - creating a true SSO experience for end users on mobile, - Macs, PCs, and the Internet. -
    • - -
  • - Leveraged Google SAML to reduce endpoint maintenance and - external attack surface when connecting SSO to SAAS - applications, achieving higher security, lower cost of - delivery, and increased efficiency. -
    • - -
  • - Integrated Windows/Mac/Linux/GSuite authentication using - LDAP to provide cross platform SSO for VPNs, databases, - critical websites, etc., reducing end user credential - management and increasing security. -
    • - -
  • - Automated HR process across Greenhouse, Jira, AD, and - GSuite, reducing steps involved for onboarding by 90% (from - 40 steps to 4). -
    • -
-
-
-

Lead IT Infrastructure Engineer

-
Oct 2016 - Aug 2018
-

Blink Health, New York, New York

-
    -
  • - Designed, built, and managed UniFi 802.1X LAN and WiFi - infrastructure at three sites with connectivity to AWS data - centers via site-to-site VPN, providing seamless SSO-backed - network auth to 200+ staff. -
    • - -
  • - Achieved scaleable, reusable, and reviewable infrastructure - as code with Github pull request support, CircleCI - integration, and revision history across multiple AWS - accounts via Terraform. -
    • - -
  • - Reconfigured engineering Jira workflows to take advantage of - Github pull request and CircleCI automations, decreasing - launch time and manual integration testing for the DevOps - team. -
    • - -
  • - Grew IT team to become integral part of organization with 10 - members operating across three geographic locations. -
    • - -
  • - Supervised growing IT staff while working closely with - management to develop SOPs for new units. -
    • - -
  • - Managed annual technology budget of $5mm+ with inventory - comprising hundreds of endpoints. -
    • - -
  • - Implemented MDM fleet management software to achieve - compliance and security policy goals. -
    • - -
  • - Successfully oversaw opening of four offices in three - states; conducted five successful office moves. -
    • -
-
-
-

AVP, Technology - Level III System and Network Engineer

-
Feb 2013 - May 2016
-

- Build America Mutual Assurance Company, New York, NY -

-
    -
  • - Designed and implemented Active Directory server backbone to - provide SSO for Windows, Mac, and Linux client and server - endpoints using AD, Kerberos, and LDAP technologies in - conjunction with MFA. -
    • - -
  • - Implemented Jabber/XMPP with SSO and VOIP integration for - pre-existing phone system. -
    • - -
  • - Moved servers and applications to cloud providers, resulting - in over $250K in savings over five years. -
    • -
  • - Conducted non-developer technology audit process and - compliance reviews (Sarbanes-Oxley, etc). -
    • - -
  • - Provided application/hardware service, support, and training - to nearly 100 users across three locations. -
    • - -
  • - Supervised allocation, planning, and monitoring of hardware - and software resources. -
    • -
-
-
-

Support Technician II

-
Jan 2012 - Jan 2013
-

SecondMarket, Inc, New York, NY

-
    -
  • - Configured and maintained a single sign-on solution - utilizing SAML/XML and Active Directory Federation Services - to provide seamless integration and usage of AD passwords - for third-party web apps such as Yammer, Salesforce, and - Zendesk—saving the company $36 per user per year. -
    • - -
  • - Managed all technology purchasing for a rapidly growing - technology/finance services startup with an annual - technology budget of over $1.5 million for three - locations—two domestic, one international (New York City, - San Francisco, and Hong Kong). -
    • -
-
+

Education

+
+

Bachelors of Arts, Modern American Legal History

+
2005 - 2010
+

The University of Chicago, Chicago, IL

+

+ BA Thesis was on the misuse and abuse of copyright law as + compared to that seen in the patent field. +

-
-
- - - -
-
-
-

Contact

-

- If you feel the need to reach out, my contact information is below - and I do freelance work often. Hit me up. -

+
+

Professional Experience

+
+

Founder, CEO, & Principal Consultant

+
Jan 2018 - Present
+

Brooklyn Helpdesk, Inc., Brooklyn, NY

+
    +
  • + Consumer and SMB IT/DevOps, automation and integration + engineering. +
    • +
  • + Manage network equipment and server stacks in the tristate + area totaling just under 500 client devices with revenue + nearing $7,500/month. +
    • +
  • + Identity & Access Management/SSO Setup and Integration +
    • +
  • CI/CD Pipeline Setup and Automation
    • +
  • LAN/WiFi Installation and Maintenance
    • +
  • Automation and Integration Engineering
    • +
  • + Smart Home/Office Automation, Setup, and Configuration + including lighting, window coverings, A/V, scene creation, + and server management. +
    • +
  • General technical and IT support
    • +
+
+
+

DevOps Software Engineer

+
Nov 2019 - Dec 2021
+

Symbiont.io, New York, NY

+
    +
  • + Worked with cross-company stakeholders to reduce onboarding + time by 25% with cost reduction of 12% via a streamlined + process integrating SAAS, automations, configurations of + IAM/MDM tools (Active Directory, GSuite, Okta, JAMF) to + achieve SSO from hardware to cloud. +
    • +
  • + Designed, built, tested, deployed, and monitored various + automation/process streamlining software integrations to + accomplish critical tasks with respect to corporate IAM, + user management, and hardware de/provisioning. +
    • +
  • + Analyzed currently available technologies to ensure best + practice methodologies, on-time delivery, and practical + solutions that actually work for complex corporate + hardware/software integration requirements. +
    • +
  • + Deployed, monitored, and maintained Kubernetes and Docker + stacks for a team of three dozen software engineers while + also running IT functionalities for a burgeoning fintech + startup. +
    • +
+
+
+

+ Software Infrastructure Engineer and Interim Director of IT +

+
Aug 2018 - Feb 2019
+

Blink Health, New York, New York

+
    +
  • + Provisioned and maintained all Windows server instances, + focusing on the authentication/SSO subsystem (Active + Directory) to provide fault tolerance and high availability + using Chef, Ansible, and Terraform. +
    • + +
  • + Served as subject matter expert on SSO design and + implementation while working closely with Engineering + Security team to achieve increased adoption of core SSO + technologies across platforms and business units. +
    • + +
  • + Automated Active Directory credential writing to GSuite, + simplifying user provisioning and de-provisioning while + creating a true SSO experience for end users on mobile, + Macs, PCs, and the Internet. +
    • + +
  • + Leveraged Google SAML to reduce endpoint maintenance and + external attack surface when connecting SSO to SAAS + applications, achieving higher security, lower cost of + delivery, and increased efficiency. +
    • + +
  • + Integrated Windows/Mac/Linux/GSuite authentication using + LDAP to provide cross platform SSO for VPNs, databases, + critical websites, etc., reducing end user credential + management and increasing security. +
    • + +
  • + Automated HR process across Greenhouse, Jira, AD, and + GSuite, reducing steps involved for onboarding by 90% (from + 40 steps to 4). +
    • +
+
+
+

Lead IT Infrastructure Engineer

+
Oct 2016 - Aug 2018
+

Blink Health, New York, New York

+
    +
  • + Designed, built, and managed UniFi 802.1X LAN and WiFi + infrastructure at three sites with connectivity to AWS data + centers via site-to-site VPN, providing seamless SSO-backed + network auth to 200+ staff. +
    • + +
  • + Achieved scaleable, reusable, and reviewable infrastructure + as code with Github pull request support, CircleCI + integration, and revision history across multiple AWS + accounts via Terraform. +
    • + +
  • + Reconfigured engineering Jira workflows to take advantage of + Github pull request and CircleCI automations, decreasing + launch time and manual integration testing for the DevOps + team. +
    • + +
  • + Grew IT team to become integral part of organization with 10 + members operating across three geographic locations. +
    • + +
  • + Supervised growing IT staff while working closely with + management to develop SOPs for new units. +
    • + +
  • + Managed annual technology budget of $5mm+ with inventory + comprising hundreds of endpoints. +
    • + +
  • + Implemented MDM fleet management software to achieve + compliance and security policy goals. +
    • + +
  • + Successfully oversaw opening of four offices in three + states; conducted five successful office moves. +
    • +
+
+
+

AVP, Technology - Level III System and Network Engineer

+
Feb 2013 - May 2016
+

+ Build America Mutual Assurance Company, New York, NY +

+
    +
  • + Designed and implemented Active Directory server backbone to + provide SSO for Windows, Mac, and Linux client and server + endpoints using AD, Kerberos, and LDAP technologies in + conjunction with MFA. +
    • + +
  • + Implemented Jabber/XMPP with SSO and VOIP integration for + pre-existing phone system. +
    • + +
  • + Moved servers and applications to cloud providers, resulting + in over $250K in savings over five years. +
    • + +
  • + Conducted non-developer technology audit process and + compliance reviews (Sarbanes-Oxley, etc). +
    • + +
  • + Provided application/hardware service, support, and training + to nearly 100 users across three locations. +
    • + +
  • + Supervised allocation, planning, and monitoring of hardware + and software resources. +
    • +
+
+
+

Support Technician II

+
Jan 2012 - Jan 2013
+

SecondMarket, Inc, New York, NY

+
    +
  • + Configured and maintained a single sign-on solution + utilizing SAML/XML and Active Directory Federation Services + to provide seamless integration and usage of AD passwords + for third-party web apps such as Yammer, Salesforce, and + Zendesk—saving the company $36 per user per year. +
    • + +
  • + Managed all technology purchasing for a rapidly growing + technology/finance services startup with an annual + technology budget of over $1.5 million for three + locations—two domestic, one international (New York City, + San Francisco, and Hong Kong). +
    • +
+
+
+
+
+ -
-
-
-
- -

Location:

-

Brooklyn, NY 11238

-
+ +
+
+
+

Contact

+

+ If you feel the need to reach out, my contact information is below + and I do freelance work often. Hit me up. +

+
- +
+
+
+
+ +

Location:

+

Brooklyn, NY 11238

+
-
- -

Call:

-

+1.646.902.1485

-
+ + +
+ +

Call:

+

+1.646.902.1485

-
- -
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