deploy-integration-add.md

copyright	lastupdated	keywords	subcollection
years 2015, 2021	2021-03-04	deploy, deploying	assistant

{:shortdesc: .shortdesc} {:new_window: target="_blank"} {:external: target="_blank" .external} {:deprecated: .deprecated} {:important: .important} {:note: .note} {:tip: .tip} {:pre: .pre} {:codeblock: .codeblock} {:screen: .screen} {:javascript: .ph data-hd-programlang='javascript'} {:java: .ph data-hd-programlang='java'} {:python: .ph data-hd-programlang='python'} {:swift: .ph data-hd-programlang='swift'} {:video: .video}

Adding integrations

{: #deploy-integration-add}

To deploy your skill, add it to an assistant, and then add integrations to the assistant that publish your bot to the channels where your customers go for help. {: shortdesc}

Add an integration

{: #deploy-integration-add-task}

There is currently no way to pass an ongoing conversation from one integration channel to another. {: important}

Follow these steps to add integrations to your assistant:

1. Click the Assistants icon .

2. Click to open the tile for the assistant that you want to deploy.

3. Go to the Integrations section.

   Why do I have Preview and Web chat integrations? These integrations are provisioned and added automatically to your first assistant only.

   The preview embeds your assistant as a simple chat widget in an IBM-branded web page where you can test your assistant.

   The web chat is a chat window that you can embed in one or more pages on your website to share your assistant with your customers.

4. Click Add integration.

5. Click the tile for the channel with which you want to integrate the assistant. The options include:

   • Preview
   • Web chat
   • Facebook Messenger
   • Slack
   • Phone
   • SMS with Twilio
   • WhatsApp with Twilio
   • Custom application

   Built-in service desk integrations:

   • Intercom
   • Web chat with Salesforce support
   • Web chat with Zendesk support

   Web chat service desk reference implementations:

   • Genesys Cloud{: external}
   • NICE inContact{: external}
   • Twilio Flex{: external}
   • Bring your own (starter kit){: external}

6. Follow the instructions that are provided on the screen to complete the integration process.

After you integrate the assistant, test it from the target channel to ensure that the assistant works as expected.

For environments where private endpoints are in use, keep in mind that these integrations send traffic over the internet. For more information, see Private network endpoints. {: note}

How service desk platform integrations work

{: #deploy-integration-service-desk-integrations}

Watch this 3-minute video to learn more about integrating your assistant with a service desk platform, such as Intercom.

{: video output="iframe" id="youtubeplayer" frameborder="0" width="560" height="315" webkitallowfullscreen mozallowfullscreen allowfullscreen}

To read a transcript of the video, open the video on YouTube.com, click the More actions icon, and then choose Open transcript.

To learn about how service desk integrations with your assistant can benefit your business, read this blog post{: external}.

Integration limits

{: #deploy-integration-add-limits}

The number of integrations you can create in a single service instance depends on your {{site.data.keyword.conversationshort}} plan.

Service plan	Integrations per assistant
Enterprise	100
Premium (legacy)	100
Plus	100
Trial	100
Lite	100
{: caption="Service plan details" caption-side="top"}