preferred subtitle is not automatically enabled

[HertogArjan]

Help yourself

• I did try to restart Kodi :-)
• I checked the PKC Frequently Asked Questions on the PKC wiki
• I did try to reset the Kodi database by going to PKC Settings -> Advanced -> "Reset the database and optionally reset PlexKodiConnect" and then hitting YES, NO
• I did check the existing issues on Github

Describe the bug

Whenever I start playback of any movie/episode with foreign language audio and a subtitle in my preferred language exists, the subtitle is not automatically enabled. I have to enable it manually.

To Reproduce

Steps to reproduce the behavior:

1. In PlexKodiConnect settings, set "who picks the subtitle at playback start" to Plex.
2. In my Plex account settings subtitles are set to enable on foreign language audio (I have also tried "always enabled").
3. In any other Plex app like for example Plex web I can start any movie/episode and a subtitle in my preferred language is automatically enabled.
4. If however I start playback for the same file in PlexKodiConnect the playback starts with subtitles disabled.

In the relevant bit of the debug log PlexKodiConnect reports "Deactivating Kodi subtitles because the PMS told us to not show any subtitles", however that is unexpected since this does not match the behavior in other Plex apps.

Expected behavior

I expect the subtitle behavior to be the same as in other Plex apps when Plex gets to decide the subtitle on playback start. On foreign language audio a subtitle in my preferred language should be enabled.

I can work around this issue using direct paths and settings "who picks the subtitle" to "Kodi", however this does not work well for addon paths.

You need to attach a KODI LOG FILE!

kodi.log

I am aware that I can delete Plex tokens that I accidentially posted by following the instructions on the PKC wiki

[Shawn9347]

I have this issue as well.