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Issue with "ServiceNow v2" in @site/docs/reference/integrations/service-now-v2.md #1541

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dev63198 opened this issue Apr 15, 2024 · 2 comments
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@dev63198
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Describe the problem

False information provided on the page.
it is not true what XSOAR documentation says that web_service_admin and/or rest_api_explorer role(s) is required to make API calls. https://xsoar.pan.dev/docs/reference/integrations/service-now-v2#required-permissions

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Environment

  • OS: N/A
  • Browser: any
  • Browser Version: any
  • ServiceNow version: Utah (or later)

Suggested fix

Update the documentation.
Ability to call web services in ServiceNow is granted by role snc_platform_rest_api_access. (an old, deprecated variant for this is rest_service )
ServiceNow documentation: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/roles/reference/r_BaseSystemRoles.html#d115631e4361

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welcome bot commented Apr 15, 2024

Hi and welcome to our Content Developer Docs project!
Thanks and congrats for opening your very first issue.
If you know the fix, you may also submit a PR to fix the issue if you like!

@ShirleyDenkberg
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