ONVIF PTZ controls not working on mobile

[DrissiReda]

The PTZ controls don't appear on mobile but they appear on desktop.

I'm using:
frigate 0.15.0-beta4
ha: 2024.12.5
frigate-hass-card: v5.6.0

What would the cause of that be?
The small blue round icon disappears almost immediately on desktop but remains indefinitely on mobile I don't know what it corresponds to.
No logs about this.

[dermotduffy]

The small blue round icon disappears almost immediately on desktop but remains indefinitely on mobile I don't know what it corresponds to.

The stream is not loading on your mobile device for some reason (PTZ controls only show up after the stream loads). You're probably just seeing snapshots updating once per second. You need to figure out why the stream is not loading.

[dermotduffy]

frigate-hass-card: v5.6.0

That's not a valid card version. Minimally I'd make sure I'm on the latest: v6.1.2

[DrissiReda]

The small blue round icon disappears almost immediately on desktop but remains indefinitely on mobile I don't know what it corresponds to.

The stream is not loading on your mobile device for some reason (PTZ controls only show up after the stream loads). You're probably just seeing snapshots updating once per second. You need to figure out why the stream is not loading.

Any tips on why it would only be on mobile? Same network, same server, works perfectly on desktop. I just put it on v6.1.2, it's the latest available via HACS.

[dermotduffy]

Any tips on why it would only be on mobile?

Could be any of a number of reasons I'm afraid, from networking issues to video codec issues. What live provider are you using? (Paste your config). You might try a different one. If you're using the default (e.g. auto or ha), you might check if you see the same behavior if you just open the video stream in HA outside the card. If it works in HA, but not the card, there's something up with the card. If it also doesn't work in HA, then at least you know the card isn't the problem.

[DrissiReda]

Could be any of a number of reasons I'm afraid, from networking issues to video codec issues. What live provider are you using? (Paste your config). You might try a different one. If you're using the default (e.g. auto or ha), you might check if you see the same behavior if you just open the video stream in HA outside the card. If it works in HA, but not the card, there's something up with the card. If it also doesn't work in HA, then at least you know the card isn't the problem.

I'm using home assistant and frigate in Kubernetes, self hosted on my own server. I didn't know I could stream the video on Home assistant directly.

The thing that might be an issue is that I'm using domain name since I'm accessing camera from an external network via internet.

To make this work with frigate I had to fork onvif library to override the IP local address returned by the camera.