Not all Ring camera motion events are being received

[jordanmerrick]

Bug Report

Describe the Bug

Not all motion events are being picked up by Homebridge for cameras. It's pretty inconsistent as sometimes it does work, but most of the time it does not. I have a Ring Doorbell 3 Plus and a mix of stick-up cams, indoor cams, and floodlight cams. However, motion detected by smart lights work fine—it's just cameras.

Ring is accurately sending motion alerts as I get the notification in the Ring app and can see the event history for cameras. But I most events are not appearing in the log and don't trigger activity notifications.

To Reproduce

Trigger motion alerts for Ring cameras

Expected behavior

Homebridge reports detection motion, e.g.,

[8/25/2022, 3:58:31 PM] [homebridge-ring] Front Door Detected Motion

Screenshots/Logs

At time of writing, the last motion detection event for the doorbell was yesterday:

[8/25/2022, 3:58:31 PM] [homebridge-ring] Front Door Detected Motion

Ring reports several events today.

No errors in the log, it's as though the event never made it to Homebridge.

If applicable, add screenshots and log output to help explain your problem.

Additional context

All cameras on Ring Edge. I've toggled Smart Alerts, motion alerts in the mobile app, and even reset one of the Ring cameras. Motion appears to work for a while if I reboot Homebridge, but eventually it stops receiving alerts from Ring.

Homebridge Ring Config

Homebridge-ring v11.1.0

        {
            "refreshToken": "xxx",
            "unbridgeCameras": true,
            "hideLightGroups": true,
            "hideDoorbellSwitch": true,
            "hideCameraMotionSensor": false,
            "hideCameraSirenSwitch": true,
            "hideInHomeDoorbellSwitch": true,
            "hideAlarmSirenSwitch": true,
            "hideUnsupportedServices": true,
            "avoidSnapshotBatteryDrain": false,
            "beamDurationSeconds": 9000,
            "debug": true,
            "_bridge": {
                "username": "",
                "port": 30813
            },
            "platform": "Ring"
        },

Environment

• OS: macOS Monterey 12.5
• Node.js: 16.15.1
• NPM: 8.12.1
• homebridge-ring: 11.1.0
• homebridge: 1.5.0

[dmkjr]

I've seen this across other Ring integrations as well. I don't think it's specific to Homebridge. I think it's Ring's API not sending the data.

[dgreif]

This is a duplicate of #933. Please subscribe to that issue for updates