Not getting doorbell notifications (doorbell_graham_cracker)

[AJSummers95]

Is there an existing issue for this?

• I have searched the existing issues

Describe The Bug

The Ring Doorbell (doorbell_graham_cracker) doesn't appear to be detecting when the button is pressed.

To Reproduce

Press the doorbell, nothing appears in homebridge logs.

Expected behavior

Homebridge detects button is pressed and sends that to homekit. Apple HomePods/TV then supposed to chime with PIP display of doorbell

Relevant log output

No response

Screenshots

No response

Homebridge Ring Config

{
    "refreshToken": "X",
    "hideLightGroups": true,
    "hideDoorbellSwitch": true,
    "hideCameraLight": true,
    "hideCameraMotionSensor": true,
    "hideCameraSirenSwitch": true,
    "nightModeBypassFor": "some",
    "_bridge": {
        "username": "X",
        "port": 50698
    },
    "platform": "Ring"
}

Additional context

No response

OS

Linux

Node.js Version

v20.10.0

NPM Version

x

Homebridge/HOOBs Version

v1.7.0

Homebridge Ring Plugin Version

v12.1.0

Operating System

Ubuntu

[AJSummers95]

To add to this, I would share my logs but there isn't anything to show. Pressing the button or any motion doesn't generate a log. The only way to generate anything from that doorbell to the log is open it either in the Ring app or Apple Home.

[AJSummers95]

Closing this as after reading through the comments of #933 guided me through logging into Ring and removing previous authorised devices and re-authenticating back fixed the issue for me.