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Homebridge-Ring can not find doorbell to configure #1554

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Altdachs opened this issue Dec 28, 2024 · 1 comment
Open
1 task done

Homebridge-Ring can not find doorbell to configure #1554

Altdachs opened this issue Dec 28, 2024 · 1 comment
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bug Something isn't working

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@Altdachs
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Is there an existing issue for this?

  • I have searched the existing issues

Describe The Bug

Homebridge is installed. Homebridge-Ring is installed. Homebridge and Homebridge-Ring show up in Home app. Homebridge-Ring is logged into Ring on the primary account. Homebridge-Ring finds a "Home" location, but cant find a doorbell to configure. "Home" is not the name of my home in my system.

To Reproduce

Tryting to start and use Homebrodge-Ring.

Expected behavior

Expect Homebridge-Ring to show my Ring doorbell cameera view when the doorbell is activated.

Relevant log output

[12/27/2024, 1:58:35 PM] [homebridge-ring] Found the following locations:
[12/27/2024, 1:58:35 PM] [homebridge-ring]   locationId: 1491c85b-5100-46bb-93db-2acef1e76b03 - Home
[12/27/2024, 1:58:35 PM] [homebridge-ring] Configuring 0 cameras and 0 devices for location "Home" - locationId: 1491c85b-5100-46bb-93db-2acef1e76b03

Screenshots

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Additional context

No response

OS

macOs 15.2

Node.js Version

v20.9.0

NPM Version

V10.1.0

ring-client-api

v6.0.3

Operating System

mac OS 15.2

@Altdachs Altdachs added the bug Something isn't working label Dec 28, 2024
@tsightler
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Please provide full logs from Homebridge instead of just a few line snippets. Overall however, there's not much to go on here, I'd suggest removing the plugin and restarting with a fresh authentication token as that's the only thing I can think of that would cause it to not be able to find the correct locations. The API for locations hasn't changed in forever, and it's just a single call to a Ring API endpoint.

What camera model do you have? If you login to the Ring web dashboard in your browser, does the location ID in the URL match the one listed in the log output from the plugin?

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