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View Consumer

Overview

  1. Users are redirected to the View Consumer screen from the home screen via
    • Collect payments → Search Screen → Consumer Details Screen
    • Download bills & receipts → Search screen → Consumer Details Screen
    • Dashboard → Collections → Click on Consumer ID
    • Household Register → Click on Consumer ID
  2. This screen contains all information related to HH

Static HH card displays the following details

  1. New Connection ID (also displayed as a heading)
  2. Consumer name
  3. Father's name
  4. Phone number
  5. Old connection ID
  6. Address - Door Number, Street number, Ward (attached)
  7. Property type
  8. Service type
    • for metered connections - the meter number is displayed

For Non-Metered Connection

  1. If the bill is not generated (Post rollout until the first month)
    • Only the data Card is shown - No action is required
  2. Once the first demand is generated - A new consumer bill/card gets generated and displays the following data points and actions -
    • Billing cycle – the latest billing cycle
      • Amount -
        • Current Amount - fixed charges applicable to the billing cycle
        • Arrears - Arrears from the first month (From next month onwards this field displays any unpaid dues)
        • Total Amount - Sum of current amount and arrears
      • Action Items
        • Download or Share Bill
          • Clicking on download bill prompts users to download the bill (Bill details are given in a separate user story)
          • Share bill (WhatsApp icon) opens sharing options to the phone OS and the user is able to share bills via WhatsApp
          • Message to go in WhatsApp “Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF
          • Name of the PDF - “Bill ID”
        • Collect Payment
          • The Collect payment button takes the revenue collector to the payment collection screen
  3. After the First payment collection is done
    • A receipt history block is visible only after the first payment transaction is completed through mGramSeva
      • A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom
      • Each receipt card contains
        • Receipt ID
        • Amount Paid
        • Paid Date
      • Actions

        • Download Receipt - downloads the receipt in the Revenue collectors phone as a PDF

          • Name of PDF - “Receipt ID”

        • Share (WhatsApp)

          • Message to go in WhatsApp “Please find the receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with receipt PDF

New Connection Before First Bill Generation

First bill is generated - Payment Collection is pending

2 payments made

For Metered Connection

  1. If a bill is not generated (Post rollout until the first month)
    • A data card is displayed on the screen
    • Below the data card - the Card to generate a new bill is also displayed
    • This card contains
      • Last bill generation date - For the first time this is picked up from data entry. Next time onwards the system captures the last bill generation date
      • Days from last bill generation date - indicates to the revenue collector the number of days passed since the last time a bill is generated
      • Previous Meter reading - Displays the last read meter units
      • Pending Amount
        • Before the first bill is generated, the arrears are captured during data entry
        • After the first bill is generated, the pending amount includes the entire amount due for the specific user
      • Generate a new bill
        • Clicking on Generate a New Bill initiates bill generation flow for metered connection
      • Note - Users have to generate a bill to start collecting payments. Arrear amount collection also is not possible till the first bill is generated.
  2. After the first bill is generated
    • A new consumer bill/card gets generated with the following data points and actions
      • Last bill generation date - date of bill generation
        • Amount -
          • Current Amount - Volumetric charges between 2 latest meter readings according to rate master
          • Arrears - All previously unpaid dues
        • Total Amount - Sum of current amount and arrears
      • Action Items
        • Download, Share Bill
          • Clicking on the download bill prompts users to download the bill for the respective amount (Bill details are given in a separate user story)
          • Share bill (WhatsApp icon) opens the sharing options of the phone OS and the users can share bill via WhatsApp
          • Message to go in WhatsApp “ Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF
          • Name of the PDF - “Bill ID”
        • Collect Payment
          • Collect payment takes the revenue collector to the payment collection screen
  3. After the first payment collection is done
    • A receipt history block is visible only after the first payment happens through mGramSeva
    • A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom
    • Each receipt card contains
      • Receipt ID
      • Amount Paid
      • Paid Date
    • Actions
      • Download Receipt - downloads the receipt to the revenue collectors phone as a PDF
        • Name of PDF - “Receipt ID”
      • Share(WhatsApp)
        • Message to go in WhatsApp “ Please find receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with receipt PDF
  4. If a new bill is generated again by clicking on ‘Generate a new bill’ - the revenue collector goes through the bill generation flow and a single new card appears between ‘Generate bill’ and ‘Consumer receipts block’

Creative Commons License​All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.