From c980e16d731df17bd416779959dbf5a2960e0f8a Mon Sep 17 00:00:00 2001 From: Colleen McGinnis Date: Wed, 18 Oct 2023 15:42:36 -0500 Subject: [PATCH] add more info on connectors --- .../create-observability-connectors.asciidoc | 13 ++++++++++--- 1 file changed, 10 insertions(+), 3 deletions(-) diff --git a/docs/en/observability/create-observability-connectors.asciidoc b/docs/en/observability/create-observability-connectors.asciidoc index 604126f583..6ae28e6a41 100644 --- a/docs/en/observability/create-observability-connectors.asciidoc +++ b/docs/en/observability/create-observability-connectors.asciidoc @@ -1,7 +1,8 @@ [[cases-external-connectors]] = Configure external connectors -You can send cases to these third-party systems: +If you are using an external incident management system, you can integrate Elastic Observability +cases with that system using _connectors_. These third-party systems are supported: * {sn-itsm} * {sn-sir} @@ -64,7 +65,13 @@ To update an existing connector: [discrete] [[close-connector-observability]] -== Close sent cases automatically +== Sending and closing cases + +To send a case to an external system, click the **Push as incident** button from the individual case page. +This information is not sent automatically. If you make further changes to the shared case fields, you should push the case again. + +If you close cases in your external incident management system, the cases will remain open in Elastic Observability until you close them +manually. To close cases when they are sent to an external system, select -*Automatically close cases when pushing new incident to external system*. \ No newline at end of file +*Automatically close cases when pushing new incident to external system* when adding a connector to a case. \ No newline at end of file