Element crashes on startup

[jrmuizel]

Steps to reproduce

I updated Element and now it crashes on startup

Outcome

Running from the console I get:

/Users/jrmuizel/Library/Application Support/Element exists: no
/Users/jrmuizel/Library/Application Support/Riot exists: yes
Using legacy user data path: /Users/jrmuizel/Library/Application Support/Riot
bootstrap_check_in():  (os/kern) unknown error code (44c)
Starting auto update with base URL: https://packages.element.io/desktop/update/
Update URL: https://packages.element.io/desktop/update/macos/releases.json
Fetching translation json for locale: en_EN
Changing application language to en
Fetching translation json for locale: en
Resetting the UI components after locale change
Resetting the UI components after locale change
Changing application language to en
Fetching translation json for locale: en
Resetting the UI components after locale change
Segmentation fault: 11

Operating system

macOS 10.15

Application version

No response

How did you install the app?

No response

Homeserver

No response

Will you send logs?

No

[gusarg81]

Same thing is happening to me, but in Mac OSX Big Sur. Attaching Crash Report.

Crash_Report_Element_Desktop_MacOSX_Big_Sur.txt

[t3chguy]

Big Sur is EOL and is no longer supported by us as per our support policy

https://endoflife.date/macos
https://github.com/element-hq/element-web#supported-environments

[Rhys-T]

In that case, is there any way to keep Element from constantly trying to update itself to a non-usable version, at least until the system is updated?

[t3chguy]

See #1505 (comment)