Invited user cannot create new locks, users or keypads

[runderwo]

A user that is invited to my SmartThings account is unable to create new locks, users or keypads either in SmartThings Classic or the new SmartThings app. There is a fullscreen error in SmartThings Classic saying "Something's Wrong. We can't load your screen right now." with a 'Retry' button that does not improve the situation. In the new SmartThings app, there is a toast complaining about a server error.

Unfortunately, since the user is on a Samsung phone, she is also unable to log into a SmartThings account that is separate from her Samsung account (due to the Samsung Connect system app that cannot be disabled without root, while rooting the phone is impossible since it's a carrier model), so we cannot just share the master account as a workaround (as undesirable as that would have even been).

[ethayer]

This is a platform issue, not a LockManager issue.

A work around is to publish all child apps so that they are available to all users connected to a hub. Apps that are not published, for some reason, are only available to the user who published them.

[bryanyork]

Publishing all apps didn't fix this. Any other ideas?

[runderwo]

@ethayer Can you please just try it and see for yourself? Alternatively can you publish the exact workaround steps and/or add them to the documentation since it seems that we are all doing something different?