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Bug: Files closes unexpectedly #17019

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fabioeluz opened this issue Apr 4, 2025 · 7 comments
Open

Bug: Files closes unexpectedly #17019

fabioeluz opened this issue Apr 4, 2025 · 7 comments
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crash Bug reports involving a crash needs - additional info Needs more information from the reporter

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@fabioeluz
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fabioeluz commented Apr 4, 2025 •
edited by Josh65-2201
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Description

I bought Files from the Microsoft store, but the APP has errors, it keeps closing all the time.

Steps To Reproduce

Files Version

3.9.1.0

Windows Version

10.0.26120.3671

User ID

9072587d-6f41-46af-ae29-e07760f9a0f6

Log File

debug.log
@brambhattabhishek

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@Josh65-2201
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Thanks for the report, can you see if this is an issue in the preview version. https://files.community/download
If it is an issue in preview

  • Please add steps to reproduce
  • Type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot the first error that has Files.exe shown on the first line > Send this on GitHub (Email attachments don't work)

@Josh65-2201 Josh65-2201 added needs - additional info Needs more information from the reporter crash Bug reports involving a crash labels Apr 5, 2025
@brambhattabhishek
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@Josh65-2201 not getting any error

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@Josh65-2201
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Please re read the instructions that's not the page that shows them

@Josh65-2201 Josh65-2201 changed the title Bug: o Files fecha inesperadamente Bug: Files closes unexpectedly Apr 8, 2025
@rayhester
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Close unexpectedly:

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@Josh65-2201
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Thanks that seem to be a info one. The error will have Application Error under the source column and this symbol Image at the start

@rayhester
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Sorry for wasting your time - hope this helps:

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@Josh65-2201 @rayhester @brambhattabhishek @fabioeluz