[Feature] New Zendesk Reply Metrics End Model

[fivetran-joemarkiewicz]

Is there an existing feature request for this?

• I have searched the existing issues

Describe the Feature

Currently, the models produced from this package are typically at the ticket grain. However, there are various instances where the analysts require a lower level grain to abstract actionable insights from the Zendesk data.

Therefore, this Feature Request is to create a new end model (using some logic from the intermediate models) to create a report at the reply grain. This will allow analysts to see each reply for a certain ticket with relevant business and calendar metrics.

Describe alternatives you've considered

PR #83 is a great start to addressing this new end model.

Are you interested in contributing this feature?

• Yes.
• Yes, but I will need assistance and will schedule time during your office hours for guidance.
• No.

Anything else?

No response