Unable to get out of code and citation blocks in a conversation

[il2020]

Steps to reproduce:

1. Hit Reply, write something (one word) and hit Enter.
2. Insert a code or citation block.
3. Try to write something after it.

Result:
Unable to place the cursor after a block.

Expected result:
You can continue to write a reply.

PHP version: 8.2.7
FreeScout version: 1.8.120
Database: MySQL
Are you using CloudFlare: No

[DavidAnderson684]

I've always had this problem too - I've never got round to reporting it, but I instead write the part 'after' first (or rather, write a placeholder), and then put the code block in between.... then I can go to the 'after' part and carry on. It would be nice if it were fixed. Using Firefox.

[WesternSmokehousePartners]

@freescout-helpdesk, could the answer be as simple as adding a <br> after Code or Quote? That way there's always a new line to move to once you've inserted a block.

Edit: I forgot you have to add an escape character to get <br> to show up, haha.

[freescout-help]

Fixed in the master branch and will be published in the next release.

[freescout-help]

The fix for this issue has been reverted as it caused other issues:

• Unable to shift+enter from a ordered/unordered list #4528
• New line gets added after the last line of the text in some cases #4520

If someone can find a proper solution please share it.

[ilyakonovalenko]

By the way, I am able to get out of code block at summernote.org with Option+Enter on Mac.

[anxodio]

For me summernote.org has a behaviour that I like... when I'm in a code or quote block:

• If i just press enter, it goes out
• If i want to insert a line inside the code/quote block, i need to press shift+enter (like other similar components)

[freescout-help]

Yes, the issue exists only FreeScout editor as it uses div instead of p to separate paragraphs.

[ilyakonovalenko]

Is there any specific reason to use div instead of p?

[freescout-help]

Is there any specific reason to use div instead of p?

There were issues with displaying <p> tags in some email clients as they apply different default styles to <p> while <div> has no default styles applied.

[anxodio]

Now, in my freescout (v1.8.161), it works like:

• For a citation block, if i just press enter, i get another line in the citation block. If I press enter again, I get out of the citation block (easy way to exit!).
• Also for a citation block, if i press shift+enter, i get out.
• And now I have a strange behaviour in code block... if I create a code block, write something and press enter, it goes out of the code block, i can't easily create code blocks of more than one line...

The point is that the double enter trick for me it's ok for exit of a block (it can be in a helptool or something), and I don't know whats happening with the code blocks, anyone else is having this issue?

[il2020]

anyone else is having this issue?

Yeah, I have the same issue on v1.8.168

[il2020]

Why did you close this issue? In version 1.8.170, the problem remains. I press both enter and shift+enter inside the code block, but I can't get out of it.

[freescout-help]

The fix for this issue has been reverted as it caused other issues:

• Unable to shift+enter from a ordered/unordered list #4528
• New line gets added after the last line of the text in some cases #4520

If someone can find a proper solution please share it.