➤ Solution (Fixed in v3.1.4)-Cannot log into Apple Acct, 503 Error, 0 of 0 Devices Tracked

[gcobb321]

Apple broke iCloud3 Again

At the end of October, Apple changed the method of validating passwords to use the Secure Remote Password method where a hash token is calculated using the password on the iCloud3 and the Apple side. Icy sends this hash token to Apple instead of the password and if they are the same value, the password is valid and the login process. This broke iCloud3 and a lot of other programs. iCloud3 v3.1 fixed this and could log into the Apple account again.

Apple has reverted to the old method of verifying passwords and broke iCloud3 again so it could no longer log into the account. Messages like the following are in the Event Log:

USERNAME, Authentication Failed, Connection Error, Secure Password Validation Data was not returned from Apple. ErrorCode-503

Apple Acct > USERNAME, Login Successful
Apple Acct > USERNAME, All Devices Located
Apple Acct > USERNAME, 0 of 0 tracked

Revert iCloud3 Back to v3.0.5.9

Downgrading to v3.0.5.9 goes back to the old way of verifying the password and getters iCloud3 working again.

Do this:
1. Go to HACS.
2. Find iCloud3 or the iCloud3 Developer Edition if you are using that version
3. Choose redownload from menu
4. Choose the v3.0.5.9
5. Install like you normally do.
6. Restart HA

Then do this:
1. Reenable using the Family Sharing data source and Mobile App data source if you are using the Mobile App on the Configure > Data Sources-Apple Accts & MobApp screen

Then restart HA again

[gimmel]

Yes, the old version works again, but I had to login again, heaven knows what Apple is doing.
But all of my iCloud entities have the suffix _2 now. For example sensor.iphone_jasper_battery_2 instead of sensor.iphone_jasper_battery.

That’s not the first time I experience this problem. I never understood why and when Home Assistant does this.

First there were still both entities, then the old (right) entities disappeared.

[garyak]

@gimmel

Yes, the old version works again, but I had to login again, heaven knows what Apple is doing. But all of my iCloud entities have the suffix _2 now. For example sensor.iphone_jasper_battery_2 instead of sensor.iphone_jasper_battery.

That’s not the first time I experience this problem. I never understood why and when Home Assistant does this.

Here's a quote from an earlier post by gcobb321 related to your duplicate entities:

The _2 suffix is added by HA, not iCloud3. HA does that when it finds the entity already exists and is being used when iCloud3 starts again. I found that they will be created if you do a reload iCloud3 service call while iCloud3 is also running. They might also be created by doing several integration adding-delete-add without restarting HA in between each one. From what I have seen, when HA starts, it reassigns the entity name iCloud3 uses without the _2 There has been no changes to any of that code since v3.0 was released last year.

They may be created when the iCloud3 integration is deleted and then readded. Once the integration is added, deleting and readding will not solve any problems.
When installing the zip file, go to the custom_components/icloud3 directory and unzip it. Then go to Devices and settings > ... (upper-right corner) > Restart Home Assistant. HA will start and the new version will be loaded.
There is no easy way to get rid of the _2's. But you can do this:

1. Disable the iCloud3 integration
2. Restart HA 2 times. That will clear it’s cache
3. Go to Devices and settings > Entities you will see a lot of red circles on the iCloud3 entities since they are now unused by a loaded integration.
4. Select the check box to select all entities
5. Select Delete. You will get a warning message that only xxx out of xxx will be deleted. Select Yes too delete them.
6. Restart HA
7. Reenable the iCloud3 integration.
8. Restart HA again. iCloud3 will start and recreate them without the _2.

[cedricdelecole]

Hello, I rolled back to 3.0.5.9 (by the way, the home page shows 3.0.5.8, but the integration details shows 3.0.5.9 ... it seems I am logged in, but when I go to the devices I have added in the config, I have an "Unknown error" message when I try to update the devices :

The Map seems to be updated though, and here is the log :

Inès :

Alessio :

I assume all ok, except this unknown error which is preventing me to update the devices ...

[gcobb321]

@cedricdelecole
The version that is running its displayed in the Event Log when iCloud3 starts and finishes setting up the configuration. You might have to reinstall using HACS. It is not necessary to delete or restore any files before you do that.

[simondsmason]

Hi - what exactly are the steps needed to "Reenable using the Family Sharing data source"? Thanks.

[gcobb321]

@simondsmason
Go to _Configure > Data Sources-Apple Accts & MobApp _ screen and enable iCloud/Family Sharing

[tydalforce]

I'm curious what your plans are in terms of the next release / code updates. I'm on 3.1.3 and I'm still logged in to iCloud and everything is still OK so I'm hesitant to roll back to a previous release - especially if a new one is on the horizon and I can just wait.
Is there a way within the code to detect which auth method iCloud is using? Perhaps iCloud3 can auto-detect the "right" one and use it, in case Apple changes again!
Thanks, again, for all your efforts here!

[simondsmason]

@simondsmason Go to _Configure > Data Sources-Apple Accts & MobApp _ screen and enable iCloud/Family Sharing

ok, in that screen I see these screens but I don't see an option to enable iCloud/Family Sharing? Thanks.

[gcobb321]

@simondsmason
You are enabling the Apple account as a data source. The name was changed in 3.1.3, which you are running and it is enabled. If you tried t to roll back to 3.0.5.9, it didn’t work or you didn’t restart HA

[gcobb321]

@tydalforce
When I return home on 12/9, I will implement a method to try both password verification protocols, along with a few other things.

[simondsmason]

@simondsmason You are enabling the Apple account as a data source. The name was changed in 3.1.3, which you are running and it is enabled. If you tried t to roll back to 3.0.5.9, it didn’t work or you didn’t restart HA

You are correct. I did not successfully roll back. I didn't think to check the version number and sure enough it is still reporting 3.1.3. Sorry about that.

However, seeing your last note I will wait for updates that you are looking at that try both methods so this isn't necessary. Thanks.

[bastero]

@cedricdelecole did you notice that the MobileApp in your Event Log shows 'NotUsed" ? This mirrors what I'm seeing also.. note that it never gets updated.

What's more when I leave my home, the status of my location is not being tracked and automations are not being triggered. Is this something you are also seeing?

[cedricdelecole]

@cedricdelecole did you notice that the MobileApp in your Event Log shows 'NotUsed" ? This mirrors what I'm seeing also.. note that it never gets updated.

What's more when I leave my home, the status of my location is not being tracked and automations are not being triggered. Is this something you are also seeing?

I have no clue why ... I assume @gcobb321 knows more ;-)

[garyak]

@bastero Have you verified the iCloud device tracker entity name generated by the companion app on your apple device matches the entity name being used by iCloud3? Is the companion app tracker configured as a data source? Are redundant, differently named (-2) device tracker entities present in your HA states listing?

[bastero]

@bastero Have you verified the iCloud device tracker entity name generated by the companion app on your apple device matches the entity name being used by iCloud3? Is the companion app tracker configured as a data source? Are redundant, differently named (-2) device tracker entities present in your HA states listing?

Thanks.. Q#1: Can you elaborate, where exactly do I find the device tracker entity name generated by the companion app to compare to the name being used by iCloud3 ? Perhaps the following from the event log may help.

Q#2: Yes, the companion app tracker is configured as the source.

Q#3: Yes, there are some entities with _2 device trackers

[garyak]

Q#1: Look in your HA UI in the Developer Tools tab. Select States at the top of the page to view a listing of entities known to HA. Your looking for "device_tracker.iphoneexpress" You should have one configured by iCloud3 showing device configuration info spanning several sections, and a second, showing GPS coordinates and data.

Q#2: After viewing device_tracker entities in HA, does the device_tracker entity name assigned as the companion app data source match the entity populated with GPS data? You'll want to rename the companion app device_tracker entity to distinguish it from the IC3 (iCloud3) tracking entity.

Q#3: _2 entities indicates you've let HA create duplicate entities. This doesn't prevent IC3 or the companion app from tracking, it just makes assigning entities in your tracking card more confusing. I re-posted Gary's instructions for cleaning these from your installation earlier in this thread. Perhaps when you get things running correctly you can backup HA then clean up the duplicates. I see you are currently running _2 device trackers as your IC3 data sources. These should be fully populated with several sections of device configuration data. You can keep these as-is for now.

[bastero]

Q#1: Look in your HA UI in the Developer Tools tab. Select States at the top of the page to view a listing of entities known to HA. Your looking for "device_tracker.iphoneexpress" You should have one configured by iCloud3 showing device configuration info spanning several sections, and a second, showing GPS coordinates and data.

Q#2: After viewing device_tracker entities in HA, does the device_tracker entity name assigned as the companion app data source match the entity populated with GPS data? You'll want to rename the companion app device_tracker entity to distinguish it from the IC3 (iCloud3) tracking entity.

Q#3: _2 entities indicates you've let HA create duplicate entities. This doesn't prevent IC3 or the companion app from tracking, it just makes assigning entities in your tracking card more confusing. I re-posted Gary's instructions for cleaning these from your installation earlier in this thread. Perhaps when you get things running correctly you can backup HA then clean up the duplicates. I see you are currently running _2 device trackers as your IC3 data sources. These should be fully populated with several sections of device configuration data. You can keep these as-is for now.

Thanks you for your assistance, really appreciate it! Below are the answers to your recommendations.

Ans#1: Yes, I have both as per below :

Ans#2: The device_tracker entity name assigned as the companion app data source match the entity populated with GPS data... I believe so please see the device tracker name above.

Ans#3: I ran through the suggested procedure to remove _2 entities, the one device that has the _2 is because its a second device.

Having gone through the process, I'm still seeing the 'NotUsed' under the MobileApp banner in the Event Log as indicated earlier.

I'd appreciate any further insights or suggestions you may have. Thanks again!

[garyak]

Here's what the data source screen looks like on 3.0.5.9:

Does the screen you're seeing match the one above? If not, we're on different versions. If the screens match, verify the Family Sharing List and Mobile App are checked, then return to the main menu and select iCloud3 Devices and click submit to open the Devices menu:

As shown above, you should see the FamShr and MobApp device tracker entities listed nest to each data source. In my case the mobile app device tracer entity is gary_ma. IC3 prepends "device_tracker" to the iCloud device name which is why you have device_tracker.device_tracker.iphoneexpress1. If the device tracker entities don't match, you'll have to reconfigure so they do.

[bastero]

Thank you for this, I'm an idiot....I just realized that I missed including the location provided by the Mobile App.

I see what you mean with the "device_tracker.device_tracker.iphoneexpress1" thanks for this observation.

Cheers

[garyak]

Hey! Easy fix :-) We all miss the little things from time to time.

[cedricdelecole]

Hi there, I think I have an issue with the "Mobile app" on both the iPhones of Inès and Alessio.

1. What I see in the iCloud log is the following, showed as Mobile App is "not used" 👍

2. If I check my entities, I see 2 are well created ... the one with ic3 is the one for iCloud, and the other one is the one for Mobile App :

3. If I go to the settings trying to check the setting for the phone of Alessio, I am getting an "unknown error", as you can see here :

then :

then "unknown error" appears :

Can someone please advise ?
I want to be sure both entities are well working with the iCloud 3 ... I think the one from iCloud 3 is ok, because location is ok, but I am wondering if the one from the Companion app is ok as well ...

Many thanks !

[garyak]

@cedricdelecole I've run into the "Unknown error occurred" message also. I haven't discovered the cause, but I work around the issue by directly editing the IC3 configuration file. A quick check would be to view-only the configuration file located at /config/.storage/icould3. Check the data_source line in the "data": section:

  "data": {
    "tracking": {
      "data_source": "famshr, mobapp",

If "mobapp" isn't listed, IC3 is configured to not use data from the Companion App.

[crospa91]

Downgraded to the 3.0.5.9 but even with a clean install I cannot login with iCloud.

the prompt ask me for email and password, I did receive the 2 factor code screen but the interface on home assistant stay stuck with the spinning circle and never complete, asking me for the code.

[gcobb321]

@crospa91
Click the ‘X’ in the upper-right corner to exit the Configuration screen. Then go back into the Configuration screens again and try entering or requesting the code again. iCloud3 sends a http request to HA when it wants some data from Apple and HA may get stuck if there is some type of network error.

[bkr1969]

Downgraded to the 3.0.5.9 but even with a clean install I cannot login with iCloud.

the prompt ask me for email and password, I did receive the 2 factor code screen but the interface on home assistant stay stuck with the spinning circle and never complete, asking me for the code.

Same thing was happening to me. Eventually got a code.

My charge percentage and charge state is still not updating though. Is this expected with the roll-back?