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Uninstall hangs on gathering required information #5583

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boardtc opened this issue Nov 18, 2024 · 1 comment
Open

Uninstall hangs on gathering required information #5583

boardtc opened this issue Nov 18, 2024 · 1 comment
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bug Something isn't working distribution Something related to the packaged binaries, app-images and installers os:windows The Windows platform

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@boardtc
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boardtc commented Nov 18, 2024

Version

0.13.15

Operating System

Windows

Distribution Method

msi (Windows)

Describe the issue

Uninstall waiting on gathering required information, then it pops up and says GitButler should be closed before continuing the install. My IntelliJ is closed. There is no GitButler process in Task Manager. SO it's stuck in a loop.

Workaround: uninstall after reboot

How to reproduce

Try and uninstall from Windows 10.

Expected behavior

Uninstalls like any app.

Relevant log output

No response

@boardtc boardtc added the bug Something isn't working label Nov 18, 2024
@Byron Byron added os:windows The Windows platform distribution Something related to the packaged binaries, app-images and installers labels Nov 18, 2024
@Byron
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Byron commented Nov 18, 2024

Thanks a lot for sharing!

This is unexpected as there is no process that should survive the GUI window, so maybe it's some issue with the way the installer determines if the application is running.

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Labels
bug Something isn't working distribution Something related to the packaged binaries, app-images and installers os:windows The Windows platform
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