From bd1c4f2751b1e3d69067bef1a5a00f04b1a139ca Mon Sep 17 00:00:00 2001 From: Anne-Marie <102995847+am-stead@users.noreply.github.com> Date: Tue, 17 Oct 2023 09:35:22 +0200 Subject: [PATCH] [Improvement]: Update Support Portal links #10816 (#41808) --- .../managing-your-subscriptions.md | 2 +- ...tributions-not-showing-up-on-my-profile.md | 2 +- ...-of-your-personal-accounts-repositories.md | 2 +- ...our-email-address-from-a-locked-account.md | 2 +- ...usage-limits-billing-and-administration.md | 4 ++-- .../accessing-the-administrative-shell-ssh.md | 2 +- .../command-line-utilities.md | 2 +- .../configuring-backups-on-your-instance.md | 2 +- .../configuring-built-in-firewall-rules.md | 4 ++-- .../configuring-email-for-notifications.md | 2 +- .../using-ldap.md | 2 +- .../log-forwarding.md | 2 +- ...oring-a-high-availability-configuration.md | 2 +- .../accessing-the-monitor-dashboard.md | 4 ++-- .../configuring-collectd-for-your-instance.md | 4 ++-- ...ting-a-health-check-for-your-enterprise.md | 4 ++-- .../upgrade-requirements.md | 2 +- .../about-github-marketplace-for-apps.md | 2 +- ...moving-sensitive-data-from-a-repository.md | 2 +- .../error-permission-denied-publickey.md | 2 +- .../about-per-user-pricing.md | 4 ++-- ...ne-time-payments-for-customers-in-india.md | 2 +- .../about-code-scanning-alerts.md | 2 +- ...he-detection-of-vulnerable-dependencies.md | 2 +- .../secret-scanning/about-secret-scanning.md | 2 +- .../troubleshooting-the-dependency-graph.md | 2 +- ...cking-a-user-from-your-personal-account.md | 2 +- .../reporting-abuse-or-spam.md | 2 +- ...oting-network-errors-for-github-copilot.md | 4 ++-- .../about-github-campus-program.md | 2 +- .../github-developer-program.md | 2 +- .../attaching-files.md | 2 +- .../migrating-graphql-global-node-ids.md | 2 +- ...rating-data-to-github-enterprise-server.md | 2 +- .../deleting-and-restoring-a-package.md | 2 +- .../introduction-to-github-packages.md | 2 +- .../about-github-pages.md | 2 +- ...ing-a-sponsor-button-in-your-repository.md | 2 +- .../disabling-issues.md | 2 +- .../setting-repository-visibility.md | 2 +- ...thub-private-information-removal-policy.md | 2 +- .../github-trademark-policy.md | 2 +- .../github-community-code-of-conduct.md | 8 ++++---- .../github-community-guidelines.md | 6 +++--- .../github-marketplace-terms-of-service.md | 4 ++-- ...ource-applications-terms-and-conditions.md | 2 +- ...ms-for-additional-products-and-features.md | 2 +- .../github-terms/github-terms-of-service.md | 6 +++--- .../github-deceased-user-policy.md | 2 +- .../github-privacy-statement.md | 8 ++++---- ...thub-enterprise-service-level-agreement.md | 2 +- ...ithub-enterprise-subscription-agreement.md | 2 +- ...al-terms-for-microsoft-volume-licensing.md | 2 +- .../tax-information-for-github-sponsors.md | 4 ++-- .../creating-a-support-ticket.md | 7 ++++--- .../contacting-github-support/index.md | 2 +- .../viewing-and-updating-support-tickets.md | 4 ++-- .../about-github-support.md | 4 ++-- .../bank-info-fiscal-host-reminder.md | 2 +- data/reusables/sponsors/payout-choice.md | 2 +- data/reusables/support/submit-a-ticket.md | 2 +- data/reusables/support/zendesk-old-tickets.md | 2 +- data/variables/contact.yml | 20 +++++++++---------- 63 files changed, 95 insertions(+), 96 deletions(-) diff --git a/content/account-and-profile/managing-subscriptions-and-notifications-on-github/managing-subscriptions-for-activity-on-github/managing-your-subscriptions.md b/content/account-and-profile/managing-subscriptions-and-notifications-on-github/managing-subscriptions-for-activity-on-github/managing-your-subscriptions.md index 4b36bc35003f..0f2904c89a97 100644 --- a/content/account-and-profile/managing-subscriptions-and-notifications-on-github/managing-subscriptions-for-activity-on-github/managing-your-subscriptions.md +++ b/content/account-and-profile/managing-subscriptions-and-notifications-on-github/managing-subscriptions-for-activity-on-github/managing-your-subscriptions.md @@ -17,7 +17,7 @@ To help you understand your subscriptions and decide whether to unsubscribe, see {% note %} -**Note:** Instead of unsubscribing, you have the option to ignore a repository. If you ignore a repository, you won't receive any notifications. We don't recommend ignoring repositories as you won't be notified if you're @mentioned. {% ifversion fpt or ghec %}If you're experiencing abuse and want to ignore a repository, please contact {% data variables.contact.contact_support %} so we can help. {% data reusables.policies.abuse %}{% endif %} +**Note:** Instead of unsubscribing, you have the option to ignore a repository. If you ignore a repository, you won't receive any notifications. We don't recommend ignoring repositories as you won't be notified if you're @mentioned. {% ifversion fpt or ghec %}If you're experiencing abuse and want to ignore a repository, please visit {% data variables.contact.contact_support_page %} so we can help. {% data reusables.policies.abuse %}{% endif %} {% endnote %} diff --git a/content/account-and-profile/setting-up-and-managing-your-github-profile/managing-contribution-settings-on-your-profile/why-are-my-contributions-not-showing-up-on-my-profile.md b/content/account-and-profile/setting-up-and-managing-your-github-profile/managing-contribution-settings-on-your-profile/why-are-my-contributions-not-showing-up-on-my-profile.md index 44713915933e..a2924d32ad64 100644 --- a/content/account-and-profile/setting-up-and-managing-your-github-profile/managing-contribution-settings-on-your-profile/why-are-my-contributions-not-showing-up-on-my-profile.md +++ b/content/account-and-profile/setting-up-and-managing-your-github-profile/managing-contribution-settings-on-your-profile/why-are-my-contributions-not-showing-up-on-my-profile.md @@ -100,7 +100,7 @@ If your commits are in a non-default or non-`gh-pages` branch and you'd like the Commits made in a fork will not count toward your contributions. To make them count, you must do one of the following: - [Open a pull request](/pull-requests/collaborating-with-pull-requests/proposing-changes-to-your-work-with-pull-requests/creating-a-pull-request) to have your changes merged into the parent repository. -- To detach the fork and turn it into a standalone repository on {% data variables.location.product_location %}, contact {% data variables.contact.contact_support %}. If the fork has forks of its own, let {% data variables.contact.contact_support %} know if the forks should move with your repository into a new network or remain in the current network. For more information, see "[AUTOTITLE](/pull-requests/collaborating-with-pull-requests/working-with-forks/about-forks)." +- To detach the fork and turn it into a standalone repository on {% data variables.location.product_location %}, contact {% data variables.contact.contact_support %}. If the fork has forks of its own, state whether the forks should move with your repository into a new network or remain in the current network. For more information, see "[AUTOTITLE](/pull-requests/collaborating-with-pull-requests/working-with-forks/about-forks)." ## Further reading diff --git a/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-access-to-your-personal-repositories/maintaining-ownership-continuity-of-your-personal-accounts-repositories.md b/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-access-to-your-personal-repositories/maintaining-ownership-continuity-of-your-personal-accounts-repositories.md index 0f875cea42f3..4292b05af93f 100644 --- a/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-access-to-your-personal-repositories/maintaining-ownership-continuity-of-your-personal-accounts-repositories.md +++ b/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-access-to-your-personal-repositories/maintaining-ownership-continuity-of-your-personal-accounts-repositories.md @@ -25,7 +25,7 @@ Successors cannot log into your account. An appointed successor can manage your public repositories after presenting a death certificate then waiting for 7 days or presenting an obituary then waiting for 21 days. For more information, see "[AUTOTITLE](/free-pro-team@latest/site-policy/other-site-policies/github-deceased-user-policy)." -To request access to manage repositories as a successor, contact [GitHub Support](https://support.github.com/contact?tags=docs-accounts). +To request access to manage repositories as a successor, please contact us through the {% data variables.contact.contact_support_portal %}. ## Inviting a successor diff --git a/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-your-personal-account/unlinking-your-email-address-from-a-locked-account.md b/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-your-personal-account/unlinking-your-email-address-from-a-locked-account.md index 7bc1c883e47f..934ce9996f8c 100644 --- a/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-your-personal-account/unlinking-your-email-address-from-a-locked-account.md +++ b/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-your-personal-account/unlinking-your-email-address-from-a-locked-account.md @@ -53,4 +53,4 @@ Since an email address can only be associated with a single {% data variables.pr {% endnote %} -1. Optionally, if you have any form of payment set up on the locked account, contact [{% data variables.contact.github_support %}](https://support.github.com/contact) to cancel future payments. For example, you might have a paid subscription or sponsor developers through {% data variables.product.prodname_sponsors %}. If you are sponsored through {% data variables.product.prodname_sponsors %}, please mention this so that the team can help you migrate your sponsorships. +1. Optionally, if you have any form of payment set up on the locked account, please contact us through the {% data variables.contact.contact_support_portal %} to cancel future payments. For example, you might have a paid subscription or sponsor developers through {% data variables.product.prodname_sponsors %}. If you are sponsored through {% data variables.product.prodname_sponsors %}, please mention this so that the team can help you migrate your sponsorships. diff --git a/content/actions/learn-github-actions/usage-limits-billing-and-administration.md b/content/actions/learn-github-actions/usage-limits-billing-and-administration.md index 463f89a2b134..97b725122f5d 100644 --- a/content/actions/learn-github-actions/usage-limits-billing-and-administration.md +++ b/content/actions/learn-github-actions/usage-limits-billing-and-administration.md @@ -12,7 +12,7 @@ topics: - Billing shortTitle: Workflow billing & limits --- - + {% data reusables.actions.enterprise-github-hosted-runners %} ## About billing for {% data variables.product.prodname_actions %} @@ -66,7 +66,7 @@ There are some limits on {% data variables.product.prodname_actions %} usage whe {% note %} - **Note:** If required, customers on enterprise plans can request a higher limit for concurrent jobs. For more information, contact {% data variables.contact.contact_ent_support %} or your sales representative. + **Note:** If required, customers on enterprise plans can request a higher limit for concurrent jobs. For more information, contact us through the {% data variables.contact.contact_support_portal %}, or contact your sales representative. {% endnote %} diff --git a/content/admin/administering-your-instance/administering-your-instance-from-the-command-line/accessing-the-administrative-shell-ssh.md b/content/admin/administering-your-instance/administering-your-instance-from-the-command-line/accessing-the-administrative-shell-ssh.md index e9a6d6780de6..e31bfd0946fc 100644 --- a/content/admin/administering-your-instance/administering-your-instance-from-the-command-line/accessing-the-administrative-shell-ssh.md +++ b/content/admin/administering-your-instance/administering-your-instance-from-the-command-line/accessing-the-administrative-shell-ssh.md @@ -70,4 +70,4 @@ In an emergency situation, for example if SSH is unavailable, you can access the ## Access limitations for the administrative shell -Administrative shell access is permitted for troubleshooting and performing documented operations procedures only. Modifying system and application files, running programs, or installing unsupported software packages may void your support contract. Please contact {% data variables.contact.contact_ent_support %} if you have a question about the activities allowed by your support contract. +Administrative shell access is permitted for troubleshooting and performing documented operations procedures only. Modifying system and application files, running programs, or installing unsupported software packages may void your support contract. Please visit {% data variables.contact.contact_ent_support %} if you have a question about the activities allowed by your support contract. diff --git a/content/admin/administering-your-instance/administering-your-instance-from-the-command-line/command-line-utilities.md b/content/admin/administering-your-instance/administering-your-instance-from-the-command-line/command-line-utilities.md index 102458e22d56..d758447590a7 100644 --- a/content/admin/administering-your-instance/administering-your-instance-from-the-command-line/command-line-utilities.md +++ b/content/admin/administering-your-instance/administering-your-instance-from-the-command-line/command-line-utilities.md @@ -62,7 +62,7 @@ This utility can help identify whether the Aqueduct server is having problems pr - Webhooks are not being triggered. - The web interface is not updating after a Git push. -If you suspect Aqueduct is failing, contact {% data variables.contact.contact_ent_support %} for help. +If you suspect Aqueduct is failing, visit {% data variables.contact.contact_ent_support %} for help. With this command, you can also pause or resume jobs in the queue. diff --git a/content/admin/backing-up-and-restoring-your-instance/configuring-backups-on-your-instance.md b/content/admin/backing-up-and-restoring-your-instance/configuring-backups-on-your-instance.md index 2388476eb37e..5965adb64666 100644 --- a/content/admin/backing-up-and-restoring-your-instance/configuring-backups-on-your-instance.md +++ b/content/admin/backing-up-and-restoring-your-instance/configuring-backups-on-your-instance.md @@ -274,7 +274,7 @@ Optionally, to validate the restore, configure an IP exception list to allow acc On an instance in a high-availability configuration, after you restore to new disks on an existing or empty instance, `ghe-repl-status` may report that Git or Alambic replication is out of sync due to stale server UUIDs. These stale UUIDs can be the result of a retired node in a high-availability configuration still being present in the application database, but not in the restored replication configuration. -To remediate after the restoration completes and before starting replication, you can tear down stale UUIDs using `ghe-repl-teardown`. If you need further assistance, contact {% data variables.contact.contact_ent_support %}. +To remediate after the restoration completes and before starting replication, you can tear down stale UUIDs using `ghe-repl-teardown`. If you need further assistance, visit {% data variables.contact.contact_ent_support %}. {% ifversion backup-utilities-progress %} diff --git a/content/admin/configuration/configuring-network-settings/configuring-built-in-firewall-rules.md b/content/admin/configuration/configuring-network-settings/configuring-built-in-firewall-rules.md index f863386b41af..a2b90488817a 100644 --- a/content/admin/configuration/configuring-network-settings/configuring-built-in-firewall-rules.md +++ b/content/admin/configuration/configuring-network-settings/configuring-built-in-firewall-rules.md @@ -63,7 +63,7 @@ We do not recommend customizing UFW as it can complicate some troubleshooting is {% warning %} -**Warning:** Before you add custom firewall rules, back up your current rules in case you need to reset to a known working state. If you're locked out of your server, contact {% data variables.contact.contact_ent_support %} to reconfigure the original firewall rules. Restoring the original firewall rules involves downtime for your server. +**Warning:** Before you add custom firewall rules, back up your current rules in case you need to reset to a known working state. If you're locked out of your server, visit {% data variables.contact.contact_ent_support %} and contact us to reconfigure the original firewall rules. Restoring the original firewall rules involves downtime for your server. {% endwarning %} @@ -88,7 +88,7 @@ If something goes wrong after you change the firewall rules, you can reset the r {% warning %} -**Warning:** If you didn't back up the original rules before making changes to the firewall, contact {% data variables.contact.contact_ent_support %} for further assistance. +**Warning:** If you didn't back up the original rules before making changes to the firewall, visit {% data variables.contact.contact_ent_support %} and contact us for further assistance. {% endwarning %} diff --git a/content/admin/configuration/configuring-user-applications-for-your-enterprise/configuring-email-for-notifications.md b/content/admin/configuration/configuring-user-applications-for-your-enterprise/configuring-email-for-notifications.md index ea789176fc23..ec13bdf9df89 100644 --- a/content/admin/configuration/configuring-user-applications-for-your-enterprise/configuring-email-for-notifications.md +++ b/content/admin/configuration/configuring-user-applications-for-your-enterprise/configuring-email-for-notifications.md @@ -190,7 +190,7 @@ If {% data variables.location.product_location %} is behind a firewall or is bei ### Contact support {% ifversion ghes %} -If you're still unable to resolve the problem, contact {% data variables.contact.contact_ent_support %}. Please attach the output file from `http(s)://[hostname]/setup/diagnostics` to your email to help us troubleshoot your problem. +If you're still unable to resolve the problem, contact us by visiting {% data variables.contact.contact_ent_support %}. Please attach the output file from `http(s)://[hostname]/setup/diagnostics` to your email to help us troubleshoot your problem. {% elsif ghae %} You can contact {% data variables.contact.github_support %} for help configuring email for notifications to be sent through your SMTP server. For more information, see "[AUTOTITLE](/support/contacting-github-support)." {% endif %} diff --git a/content/admin/identity-and-access-management/using-ldap-for-enterprise-iam/using-ldap.md b/content/admin/identity-and-access-management/using-ldap-for-enterprise-iam/using-ldap.md index 314d5f136cf0..a21d582bf8f1 100644 --- a/content/admin/identity-and-access-management/using-ldap-for-enterprise-iam/using-ldap.md +++ b/content/admin/identity-and-access-management/using-ldap-for-enterprise-iam/using-ldap.md @@ -173,7 +173,7 @@ This has the potential to disclose sensitive organizational information to contr - The existence of specific LDAP Groups visible to the _Domain search user_. - Members of the LDAP group who have {% data variables.product.prodname_ghe_server %} user accounts, which is disclosed when creating a team synced with that LDAP group. -If disclosing such information is not desired, your company or organization should restrict the permissions of the configured _Domain search user_ in the admin console. If such restriction isn't possible, contact {% data variables.contact.contact_ent_support %}. +If disclosing such information is not desired, your company or organization should restrict the permissions of the configured _Domain search user_ in the admin console. If such restriction isn't possible, contact us by visiting {% data variables.contact.contact_ent_support %}. {% endwarning %} diff --git a/content/admin/monitoring-activity-in-your-enterprise/exploring-user-activity-in-your-enterprise/log-forwarding.md b/content/admin/monitoring-activity-in-your-enterprise/exploring-user-activity-in-your-enterprise/log-forwarding.md index 730cac5a5ee8..11407cf00d95 100644 --- a/content/admin/monitoring-activity-in-your-enterprise/exploring-user-activity-in-your-enterprise/log-forwarding.md +++ b/content/admin/monitoring-activity-in-your-enterprise/exploring-user-activity-in-your-enterprise/log-forwarding.md @@ -51,5 +51,5 @@ When you enable log forwarding, you must upload a CA certificate to encrypt comm ## Troubleshooting -If you run into issues with log forwarding, contact {% data variables.contact.contact_ent_support %} and attach the output file from `http(s)://[hostname]/setup/diagnostics` to your email. +If you run into issues with log forwarding, contact us by visiting {% data variables.contact.contact_ent_support %} and attach the output file from `http(s)://[hostname]/setup/diagnostics` to your message. {% endif %} diff --git a/content/admin/monitoring-managing-and-updating-your-instance/configuring-high-availability/monitoring-a-high-availability-configuration.md b/content/admin/monitoring-managing-and-updating-your-instance/configuring-high-availability/monitoring-a-high-availability-configuration.md index 5b9ebaa45a70..2556ed9cd61c 100644 --- a/content/admin/monitoring-managing-and-updating-your-instance/configuring-high-availability/monitoring-a-high-availability-configuration.md +++ b/content/admin/monitoring-managing-and-updating-your-instance/configuring-high-availability/monitoring-a-high-availability-configuration.md @@ -114,7 +114,7 @@ ghe-storage info OID ### Getting support from {% data variables.product.company_short %} -If you review the troubleshooting advice for replication and continue to experience issues on your instance, collect the following information, then contact {% data variables.contact.contact_ent_support %}. +If you review the troubleshooting advice for replication and continue to experience issues on your instance, collect the following information, then contact us by visiting {% data variables.contact.contact_ent_support %}. - On each affected node, run `ghe-repl-status -vv`, then copy the output to your ticket. For more information, see "[AUTOTITLE](/admin/configuration/configuring-your-enterprise/command-line-utilities#ghe-repl-status)." - On each affected node, create a support bundle to attach to your ticket. For more information, see "[AUTOTITLE](/support/contacting-github-support/providing-data-to-github-support#creating-and-sharing-support-bundles)." diff --git a/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/accessing-the-monitor-dashboard.md b/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/accessing-the-monitor-dashboard.md index 6286e2da081b..e41951727a3d 100644 --- a/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/accessing-the-monitor-dashboard.md +++ b/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/accessing-the-monitor-dashboard.md @@ -41,5 +41,5 @@ Use the monitor dashboard to stay informed on your appliance's resource health a | High CPU usage | VM contention from other services or programs running on the same host | If possible, reconfigure other services or programs to use fewer CPU resources. To increase total CPU resources for the VM, see "[AUTOTITLE](/admin/enterprise-management/updating-the-virtual-machine-and-physical-resources/increasing-cpu-or-memory-resources)." | | High memory usage | VM contention from other services or programs running on the same host | If possible, reconfigure other services or programs to use less memory. To increase the total memory available on the VM, see "[AUTOTITLE](/admin/enterprise-management/updating-the-virtual-machine-and-physical-resources/increasing-cpu-or-memory-resources)." | | Low disk space availability | Large binaries or log files consuming disk space | If possible, host large binaries on a separate server, and compress or archive log files. If necessary, increase disk space on the VM by following the steps for your platform in "[AUTOTITLE](/admin/enterprise-management/updating-the-virtual-machine-and-physical-resources/increasing-storage-capacity)." | -| Higher than usual response times | Often caused by one of the above issues | Identify and fix the underlying issues. If response times remain high, contact {% data variables.contact.contact_ent_support %}. | -| Elevated error rates | Software issues | Contact {% data variables.contact.contact_ent_support %} and include your support bundle. For more information, see "[Providing data to {% data variables.product.prodname_enterprise %} Support](/enterprise/{{ currentVersion}}/admin/guides/enterprise-support/providing-data-to-github-support#creating-and-sharing-support-bundles)." | +| Higher than usual response times | Often caused by one of the above issues | Identify and fix the underlying issues. If response times remain high, contact us by visiting {% data variables.contact.contact_ent_support %}. | +| Elevated error rates | Software issues | Contact us by visiting {% data variables.contact.contact_ent_support %} and include your support bundle. For more information, see "[Providing data to {% data variables.product.prodname_enterprise %} Support](/enterprise/{{ currentVersion}}/admin/guides/enterprise-support/providing-data-to-github-support#creating-and-sharing-support-bundles)." | diff --git a/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/configuring-collectd-for-your-instance.md b/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/configuring-collectd-for-your-instance.md index 4307c65f5247..1a43ef68b21d 100644 --- a/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/configuring-collectd-for-your-instance.md +++ b/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/configuring-collectd-for-your-instance.md @@ -61,7 +61,7 @@ By default, `collectd` forwarding is disabled on {% data variables.product.prodn The command-line tool `ghe-export-graphs` will export the data that `collectd` stores in RRD databases. This command turns the data into XML and exports it into a single tarball (`.tgz`). -Its primary use is to provide the {% data variables.contact.contact_ent_support %} team with data about a VM's performance, without the need for downloading a full Support Bundle. It shouldn't be included in your regular backup exports and there is no import counterpart. If you contact {% data variables.contact.contact_ent_support %}, we may ask for this data to assist with troubleshooting. +Its primary use is to provide the {% data variables.contact.contact_ent_support %} team with data about a VM's performance, without the need for downloading a full Support Bundle. It shouldn't be included in your regular backup exports and there is no import counterpart. If you contact us through {% data variables.contact.contact_ent_support %}, we may ask for this data to assist with troubleshooting. ### Usage @@ -75,4 +75,4 @@ ssh -p 122 admin@[hostname] -- 'ghe-export-graphs' && scp -P 122 admin@[hostname {% data variables.product.prodname_enterprise %} ships with `collectd` version 5.x. `collectd` 5.x is not backwards compatible with the 4.x release series. Your central `collectd` server needs to be at least version 5.x to accept data sent from {% data variables.location.product_location %}. -For help with further questions or issues, contact {% data variables.contact.contact_ent_support %}. +For help with further questions or issues, visit {% data variables.contact.contact_ent_support %}. diff --git a/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/generating-a-health-check-for-your-enterprise.md b/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/generating-a-health-check-for-your-enterprise.md index 87e9e4e69edf..3bfbf04b6976 100644 --- a/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/generating-a-health-check-for-your-enterprise.md +++ b/content/admin/monitoring-managing-and-updating-your-instance/monitoring-your-instance/generating-a-health-check-for-your-enterprise.md @@ -38,10 +38,10 @@ If you're a Premium Plus customer and want to generate a Health Check for {% dat Before you can generate a Health Check, you must create a support bundle. For more information, see "[AUTOTITLE](/support/contacting-github-support/providing-data-to-github-support#creating-and-sharing-support-bundles)." -1. Navigate to the [{% data variables.contact.support_portal %}](https://support.github.com/). +1. Navigate to the {% data variables.contact.contact_landing_page_portal %}. 1. In the upper-right corner of the page, click **Premium**. 1. To the right of **Health Checks**, click **Request Health Check**. 1. Under "Select an enterprise account", use the drop-down menu to select an enterprise account. 1. Under "Upload a support bundle", click **Chose File** and choose a file to upload. Then, click **Request Health Check**. -After you request a Health Check, a job is scheduled to generate the Health Check. After several hours to one day, the generated Health Check will appear in the "Health Checks" section of the {% data variables.contact.support_portal %}. +After you request a Health Check, a job is scheduled to generate the Health Check. After several hours to one day, the generated Health Check will appear in the "Health Checks" section of the {% data variables.contact.landing_page_portal %}. diff --git a/content/admin/monitoring-managing-and-updating-your-instance/updating-the-virtual-machine-and-physical-resources/upgrade-requirements.md b/content/admin/monitoring-managing-and-updating-your-instance/updating-the-virtual-machine-and-physical-resources/upgrade-requirements.md index a7f4135d4dab..0fb807f2e46f 100644 --- a/content/admin/monitoring-managing-and-updating-your-instance/updating-the-virtual-machine-and-physical-resources/upgrade-requirements.md +++ b/content/admin/monitoring-managing-and-updating-your-instance/updating-the-virtual-machine-and-physical-resources/upgrade-requirements.md @@ -18,7 +18,7 @@ topics: {% note %} **Notes:** -- Upgrade packages are available at [enterprise.github.com](https://enterprise.github.com/releases) for supported versions. Verify the availability of the upgrade packages you will need to complete the upgrade. If a package is not available, contact {% data variables.contact.contact_ent_support %} for assistance. +- Upgrade packages are available at [enterprise.github.com](https://enterprise.github.com/releases) for supported versions. Verify the availability of the upgrade packages you will need to complete the upgrade. If a package is not available, visit {% data variables.contact.contact_ent_support %} and contact us for assistance. - If you're using {% data variables.product.prodname_ghe_server %} Clustering, see "[AUTOTITLE](/admin/enterprise-management/configuring-clustering/upgrading-a-cluster)" in the {% data variables.product.prodname_ghe_server %} Clustering Guide for specific instructions unique to clustering. - The release notes for {% data variables.product.prodname_ghe_server %} provide a comprehensive list of new features for every version of {% data variables.product.prodname_ghe_server %}. For more information, see the [releases page](https://enterprise.github.com/releases). diff --git a/content/apps/publishing-apps-to-github-marketplace/github-marketplace-overview/about-github-marketplace-for-apps.md b/content/apps/publishing-apps-to-github-marketplace/github-marketplace-overview/about-github-marketplace-for-apps.md index 8117f385677d..0f4a266273f7 100644 --- a/content/apps/publishing-apps-to-github-marketplace/github-marketplace-overview/about-github-marketplace-for-apps.md +++ b/content/apps/publishing-apps-to-github-marketplace/github-marketplace-overview/about-github-marketplace-for-apps.md @@ -64,4 +64,4 @@ You can access metrics and transactions for your listing. For more information, ## Contacting Support -If you have questions about {% data variables.product.prodname_marketplace %}, please contact {% data variables.contact.contact_support %} directly. +If you have questions about {% data variables.product.prodname_marketplace %}, please contact {% data variables.contact.contact_support %}. diff --git a/content/authentication/keeping-your-account-and-data-secure/removing-sensitive-data-from-a-repository.md b/content/authentication/keeping-your-account-and-data-secure/removing-sensitive-data-from-a-repository.md index 5355ea31f915..72d790db6d23 100644 --- a/content/authentication/keeping-your-account-and-data-secure/removing-sensitive-data-from-a-repository.md +++ b/content/authentication/keeping-your-account-and-data-secure/removing-sensitive-data-from-a-repository.md @@ -178,7 +178,7 @@ To illustrate how `git filter-repo` works, we'll show you how to remove your fil After using either the BFG tool or `git filter-repo` to remove the sensitive data and pushing your changes to {% data variables.product.product_name %}, you must take a few more steps to fully remove the data from {% data variables.product.product_name %}. -1. Contact {% data variables.contact.contact_support %}, asking them to remove cached views and references to the sensitive data in pull requests on {% data variables.product.product_name %}. Please provide the name of the repository and/or a link to the commit you need removed.{% ifversion ghes %} For more information about how site administrators can remove unreachable Git objects, see "[AUTOTITLE](/admin/configuration/configuring-your-enterprise/command-line-utilities#ghe-repo-gc)."{% endif %} +1. Contact {% data variables.contact.contact_support %}, and ask to remove cached views and references to the sensitive data in pull requests on {% data variables.product.product_name %}. Please provide the name of the repository and/or a link to the commit you need removed.{% ifversion ghes %} For more information about how site administrators can remove unreachable Git objects, see "[AUTOTITLE](/admin/configuration/configuring-your-enterprise/command-line-utilities#ghe-repo-gc)."{% endif %} 1. Tell your collaborators to [rebase](https://git-scm.com/book/en/Git-Branching-Rebasing), _not_ merge, any branches they created off of your old (tainted) repository history. One merge commit could reintroduce some or all of the tainted history that you just went to the trouble of purging. diff --git a/content/authentication/troubleshooting-ssh/error-permission-denied-publickey.md b/content/authentication/troubleshooting-ssh/error-permission-denied-publickey.md index d1fcd50206cb..63edc38cfedd 100644 --- a/content/authentication/troubleshooting-ssh/error-permission-denied-publickey.md +++ b/content/authentication/troubleshooting-ssh/error-permission-denied-publickey.md @@ -226,6 +226,6 @@ If you don't see your public key in {% data variables.product.product_name %}, y {% warning %} -**Warning**: If you see an SSH key you're not familiar with on {% data variables.product.product_name %}, delete it immediately and contact {% data variables.contact.contact_support %}, for further help. An unidentified public key may indicate a possible security concern. For more information, see "[AUTOTITLE](/authentication/keeping-your-account-and-data-secure/reviewing-your-ssh-keys)." +**Warning**: If you see an SSH key you're not familiar with on {% data variables.product.product_name %}, delete it immediately and contact {% data variables.contact.contact_support %} for further help. An unidentified public key may indicate a possible security concern. For more information, see "[AUTOTITLE](/authentication/keeping-your-account-and-data-secure/reviewing-your-ssh-keys)." {% endwarning %} diff --git a/content/billing/managing-the-plan-for-your-github-account/about-per-user-pricing.md b/content/billing/managing-the-plan-for-your-github-account/about-per-user-pricing.md index a473928a32e1..cf16ed2be4ec 100644 --- a/content/billing/managing-the-plan-for-your-github-account/about-per-user-pricing.md +++ b/content/billing/managing-the-plan-for-your-github-account/about-per-user-pricing.md @@ -126,7 +126,7 @@ You can change your {% data variables.product.prodname_dotcom %} subscription at You can add more licensed seats to your {% ifversion fpt or ghec %} organization{% endif %}{% ifversion ghec %} or{% endif %}{% ifversion ghec or ghes %} enterprise{% endif %} at any time. If you pay for more seats than are being used, you can also reduce the number of seats.{% ifversion fpt %} For more information, see "[AUTOTITLE](/billing/managing-the-plan-for-your-github-account/upgrading-your-accounts-plan)" and "[AUTOTITLE](/billing/managing-the-plan-for-your-github-account/downgrading-your-accounts-plan)." -If you have questions about your subscription, contact {% data variables.contact.contact_support %}. +If you have questions about your subscription, you can contact {% data variables.contact.contact_support %}. To further support your team's collaboration abilities, you can upgrade to {% data variables.product.prodname_ghe_cloud %}, which includes features like SAML single sign-on and advanced auditing. {% data reusables.enterprise.link-to-ghec-trial %} @@ -139,7 +139,7 @@ If you use an enterprise account on {% data variables.product.prodname_dotcom_th {% endif %} {% ifversion ghec %} -If you use an individual organization on {% data variables.product.prodname_ghe_cloud %}, you can upgrade or downgrade your subscription. For more information, see "[AUTOTITLE](/billing/managing-the-plan-for-your-github-account/upgrading-your-accounts-plan)" or "[AUTOTITLE](/billing/managing-the-plan-for-your-github-account/downgrading-your-accounts-plan)." If you have questions about your subscription, contact {% data variables.contact.contact_support %}. +If you use an individual organization on {% data variables.product.prodname_ghe_cloud %}, you can upgrade or downgrade your subscription. For more information, see "[AUTOTITLE](/billing/managing-the-plan-for-your-github-account/upgrading-your-accounts-plan)" or "[AUTOTITLE](/billing/managing-the-plan-for-your-github-account/downgrading-your-accounts-plan)." If you have questions about your subscription, you can contact {% data variables.contact.contact_support %}. {% endif %} diff --git a/content/billing/managing-the-plan-for-your-github-account/one-time-payments-for-customers-in-india.md b/content/billing/managing-the-plan-for-your-github-account/one-time-payments-for-customers-in-india.md index 224ad4efef34..9f7d935b4b08 100644 --- a/content/billing/managing-the-plan-for-your-github-account/one-time-payments-for-customers-in-india.md +++ b/content/billing/managing-the-plan-for-your-github-account/one-time-payments-for-customers-in-india.md @@ -44,7 +44,7 @@ If you are billed yearly, and your renewal date was between October 1st, 2021 an If your billing cycle is due to renew after February 15th, we will attempt to take the recurring payment. If the payment attempt is declined, you will then be able to make a one-time payment through your account's billing page. -In the meantime, we are actively working with our payment partners to restore recurring payments for impacted customers. For more information or questions, you can contact [GitHub Support](https://support.github.com/contact). +In the meantime, we are actively working with our payment partners to restore recurring payments for impacted customers. For more information or questions, you can contact {% data variables.contact.contact_support %}. ### Impact to {% data variables.product.prodname_sponsors %} diff --git a/content/code-security/code-scanning/managing-code-scanning-alerts/about-code-scanning-alerts.md b/content/code-security/code-scanning/managing-code-scanning-alerts/about-code-scanning-alerts.md index 520f0889c83a..ba41102b827f 100644 --- a/content/code-security/code-scanning/managing-code-scanning-alerts/about-code-scanning-alerts.md +++ b/content/code-security/code-scanning/managing-code-scanning-alerts/about-code-scanning-alerts.md @@ -138,7 +138,7 @@ For more information, see "[AUTOTITLE](/code-security/code-scanning/creating-an- ## Disabling experimental alerts -The simplest way to disable queries that use machine learning to generate experimental alerts is to stop running the `security-extended` or `security-and-quality` query suite. In the example above, you would comment out the `queries` line. If you need to continue to run the `security-extended` or `security-and-quality` suite and the machine learning queries are causing problems, then you can open a ticket with [{% data variables.product.company_short %} support](https://support.github.com/contact) with the following details. +The simplest way to disable queries that use machine learning to generate experimental alerts is to stop running the `security-extended` or `security-and-quality` query suite. In the example above, you would comment out the `queries` line. If you need to continue to run the `security-extended` or `security-and-quality` suite and the machine learning queries are causing problems, then you can contact {% data variables.contact.contact_support %} and open a ticket with the following details. - Ticket title: "{% data variables.product.prodname_code_scanning %}: removal from experimental alerts beta" - Specify details of the repositories or organizations that are affected diff --git a/content/code-security/dependabot/working-with-dependabot/troubleshooting-the-detection-of-vulnerable-dependencies.md b/content/code-security/dependabot/working-with-dependabot/troubleshooting-the-detection-of-vulnerable-dependencies.md index 9b5af87ac6bc..40d4a30a8f3f 100644 --- a/content/code-security/dependabot/working-with-dependabot/troubleshooting-the-detection-of-vulnerable-dependencies.md +++ b/content/code-security/dependabot/working-with-dependabot/troubleshooting-the-detection-of-vulnerable-dependencies.md @@ -35,7 +35,7 @@ topics: - The dependency graph parses all known package manifest files in a user’s repository. For example, for npm it will parse the _package-lock.json_ file. It constructs a graph of all of the repository’s dependencies and public dependents. This happens when you enable the dependency graph and when anyone pushes to the default branch, and it includes commits that makes changes to a supported manifest format. For more information, see "[AUTOTITLE](/code-security/supply-chain-security/understanding-your-software-supply-chain/about-the-dependency-graph)" and "[AUTOTITLE](/code-security/supply-chain-security/understanding-your-software-supply-chain/troubleshooting-the-dependency-graph)." - {% data variables.product.prodname_dependabot %} scans any push, to the default branch, that contains a manifest file. When a new advisory is added, it scans all existing repositories and generates an alert for each repository that is affected. {% data variables.product.prodname_dependabot_alerts %} are aggregated at the repository level, rather than creating one alert per advisory. For more information, see "[AUTOTITLE](/code-security/dependabot/dependabot-alerts/about-dependabot-alerts)." - {% ifversion fpt or ghec or ghes %}{% data variables.product.prodname_dependabot_security_updates %} are triggered when you receive an alert about a vulnerable dependency in your repository. Where possible, {% data variables.product.prodname_dependabot %} creates a pull request in your repository to upgrade the vulnerable dependency to the minimum possible secure version needed to avoid the vulnerability. For more information, see "[AUTOTITLE](/code-security/dependabot/dependabot-security-updates/about-dependabot-security-updates)" and "[AUTOTITLE](/code-security/dependabot/working-with-dependabot/troubleshooting-dependabot-errors)." - + {% endif %}{% data variables.product.prodname_dependabot %} doesn't scan repositories on a schedule, but rather when something changes. For example, a scan is triggered when a new dependency is added ({% data variables.product.prodname_dotcom %} checks for this on every push), or when a new advisory is added to the database{% ifversion ghes or ghae %} and synchronized to {% data variables.location.product_location %}{% endif %}. For more information, see "[AUTOTITLE](/code-security/dependabot/dependabot-alerts/about-dependabot-alerts#detection-of-insecure-dependencies)." ## Do {% data variables.product.prodname_dependabot_alerts %} only relate to insecure dependencies in manifests and lockfiles? diff --git a/content/code-security/secret-scanning/about-secret-scanning.md b/content/code-security/secret-scanning/about-secret-scanning.md index db49c4f57040..3335c22d8548 100644 --- a/content/code-security/secret-scanning/about-secret-scanning.md +++ b/content/code-security/secret-scanning/about-secret-scanning.md @@ -86,7 +86,7 @@ If you're a repository administrator, you can enable {% data variables.secret-sc You can also define custom {% data variables.product.prodname_secret_scanning %} patterns for a repository, organization, or enterprise. For more information, see "[AUTOTITLE]({% ifversion fpt %}/enterprise-cloud@latest{% endif %}/code-security/secret-scanning/defining-custom-patterns-for-secret-scanning){% ifversion fpt %}" in the {% data variables.product.prodname_ghe_cloud %} documentation.{% else %}."{% endif %} {% ifversion secret-scanning-store-tokens %} -{% data variables.product.company_short %} stores detected secrets using symmetric encryption, both in transit and at rest.{% endif %}{% ifversion ghes > 3.7 %} To rotate the encryption keys used for storing the detected secrets, you can contact {% data variables.contact.contact_ent_support %}.{% endif %} +{% data variables.product.company_short %} stores detected secrets using symmetric encryption, both in transit and at rest.{% endif %}{% ifversion ghes > 3.7 %} To rotate the encryption keys used for storing the detected secrets, you can contact us by visiting {% data variables.contact.contact_ent_support %}.{% endif %} ### Accessing {% data variables.secret-scanning.alerts %} diff --git a/content/code-security/supply-chain-security/understanding-your-software-supply-chain/troubleshooting-the-dependency-graph.md b/content/code-security/supply-chain-security/understanding-your-software-supply-chain/troubleshooting-the-dependency-graph.md index 5a5b252b990d..9b23a8ef275c 100644 --- a/content/code-security/supply-chain-security/understanding-your-software-supply-chain/troubleshooting-the-dependency-graph.md +++ b/content/code-security/supply-chain-security/understanding-your-software-supply-chain/troubleshooting-the-dependency-graph.md @@ -48,7 +48,7 @@ Yes, the dependency graph has {% ifversion dependency-graph-repository-view-upda Manifests over 0.5 MB in size are only processed for enterprise accounts. For other accounts, manifests over 0.5 MB are ignored and will not create {% data variables.product.prodname_dependabot_alerts %}. - By default, {% data variables.product.prodname_dotcom %} will not process more than {% ifversion fpt or ghec %}150{% else %}600{% endif %} manifests per repository. {% data variables.product.prodname_dependabot_alerts %} are not created for manifests beyond this limit. If you need to increase the limit, contact {% data variables.contact.contact_support %}. + By default, {% data variables.product.prodname_dotcom %} will not process more than {% ifversion fpt or ghec %}150{% else %}600{% endif %} manifests per repository. {% data variables.product.prodname_dependabot_alerts %} are not created for manifests beyond this limit. If you need to increase the limit, you can contact {% data variables.contact.contact_support %}. Manifest files stored in directories with names that are typically used for vendored dependencies will not be processed. A directory whose name matches the following regular expressions is considered a vendored dependencies directory: diff --git a/content/communities/maintaining-your-safety-on-github/blocking-a-user-from-your-personal-account.md b/content/communities/maintaining-your-safety-on-github/blocking-a-user-from-your-personal-account.md index 9aa49465b465..8428b1d00944 100644 --- a/content/communities/maintaining-your-safety-on-github/blocking-a-user-from-your-personal-account.md +++ b/content/communities/maintaining-your-safety-on-github/blocking-a-user-from-your-personal-account.md @@ -73,7 +73,7 @@ In repositories you own, blocked users also cannot: {% note %} -Use {% data variables.contact.report_abuse %} to contact us if you're being harassed. {% data reusables.policies.abuse %} +If you're being harassed, visit {% data variables.contact.contact_support_page %} to report abuse. {% data reusables.policies.abuse %} {% endnote %} diff --git a/content/communities/maintaining-your-safety-on-github/reporting-abuse-or-spam.md b/content/communities/maintaining-your-safety-on-github/reporting-abuse-or-spam.md index d56a579468a1..6cb45186104e 100644 --- a/content/communities/maintaining-your-safety-on-github/reporting-abuse-or-spam.md +++ b/content/communities/maintaining-your-safety-on-github/reporting-abuse-or-spam.md @@ -72,7 +72,7 @@ If reported content is enabled for a public repository, you can also report cont **Notes:** -- In order to get accurate information about the abuse, the abuse report form will direct you to use the in-product abuse report links. If an in-product link is not available, you can go through {% data variables.contact.report_abuse %} or {% data variables.contact.report_content %}. +- In order to get accurate information about the abuse, the abuse report form will direct you to use the in-product abuse report links. If an in-product link is not available, contact {% data variables.contact.contact_support %} to report abuse or report content. - Users in India can contact {% data variables.product.prodname_dotcom %}'s Grievance Officer for India through [support.github.com/contact/india-grievance-officer](https://support.github.com/contact/india-grievance-officer). {% endnote %} diff --git a/content/copilot/troubleshooting-github-copilot/troubleshooting-network-errors-for-github-copilot.md b/content/copilot/troubleshooting-github-copilot/troubleshooting-network-errors-for-github-copilot.md index f81d805572de..354c1931065a 100644 --- a/content/copilot/troubleshooting-github-copilot/troubleshooting-network-errors-for-github-copilot.md +++ b/content/copilot/troubleshooting-github-copilot/troubleshooting-network-errors-for-github-copilot.md @@ -19,7 +19,7 @@ This article provides guidance for common issues related to HTTP proxies and cus ## Diagnosing network issues -If you're troubleshooting network issues, it may help to make `curl` requests to test your connection. If you add the `--verbose` flag, these requests give you more information to diagnose the issue, or to share with your company's IT department or {% data variables.contact.contact_support %}. +If you're troubleshooting network issues, it may help to make `curl` requests to test your connection. If you add the `--verbose` flag, these requests give you more information to diagnose the issue, or to share with your company's IT department or {% data variables.contact.github_support %}. You can contact {% data variables.contact.github_support %} through the {% data variables.contact.contact_support_portal %}. To check if you can access at least some of {% data variables.product.prodname_dotcom %}'s endpoints from your environment, you can run the following command from the command line. @@ -37,7 +37,7 @@ curl --verbose -x http://YOUR-PROXY-URL:PORT -i -L https://copilot-proxy.githubu If you receive an error related to "revocation for the certificate," you can try the request again with the `--insecure` flag. If the request only succeeds when the `--insecure` flag is added, this may indicate that {% data variables.product.prodname_copilot %} will only connect successfully if you ignore certificate errors. For more information, see "[Troubleshooting certificate-related errors](#troubleshooting-certificate-related-errors)." -If you're unable to connect and the `curl` requests don't help to identify the error, it may help to collect detailed diagnostic logs in your editor. If you're working with your company's IT department or {% data variables.contact.contact_support %}, sharing these diagnostics may help to resolve the error. Enabling debug logging in your editor will help you to share more specific information. For more information, see "[AUTOTITLE](/copilot/troubleshooting-github-copilot/viewing-logs-for-github-copilot-in-your-environment)." +If you're unable to connect and the `curl` requests don't help to identify the error, it may help to collect detailed diagnostic logs in your editor. If you're working with your company's IT department or {% data variables.contact.contact_support_page %}, sharing these diagnostics may help to resolve the error. Enabling debug logging in your editor will help you to share more specific information. For more information, see "[AUTOTITLE](/copilot/troubleshooting-github-copilot/viewing-logs-for-github-copilot-in-your-environment)." ## Troubleshooting proxy errors diff --git a/content/education/explore-the-benefits-of-teaching-and-learning-with-github-education/use-github-at-your-educational-institution/about-github-campus-program.md b/content/education/explore-the-benefits-of-teaching-and-learning-with-github-education/use-github-at-your-educational-institution/about-github-campus-program.md index e505c6fed784..6fac19c731c1 100644 --- a/content/education/explore-the-benefits-of-teaching-and-learning-with-github-education/use-github-at-your-educational-institution/about-github-campus-program.md +++ b/content/education/explore-the-benefits-of-teaching-and-learning-with-github-education/use-github-at-your-educational-institution/about-github-campus-program.md @@ -30,7 +30,7 @@ To read about how GitHub is used by educators, see [GitHub Education stories](ht - You must offer {% data variables.product.prodname_dotcom %} to all of your technical and academic departments and your school’s logo will be shared on the GitHub Education website as a {% data variables.product.prodname_campus_program %} Partner. -- New organizations in your enterprise are automatically added to your enterprise account. To add organizations that existed before your school joined the {% data variables.product.prodname_campus_program %}, please contact [GitHub Education Support](https://support.github.com/contact/education). For more information about administrating your enterprise, see the [enterprise administrators documentation](/admin). New organizations in your enterprise are automatically added to your enterprise account. To add organizations that existed before your school joined the {% data variables.product.prodname_campus_program %}, please contact GitHub Education Support. +- New organizations in your enterprise are automatically added to your enterprise account. To add organizations that existed before your school joined the {% data variables.product.prodname_campus_program %}, please contact {% data variables.contact.contact_support %}. For more information about administrating your enterprise, see the [enterprise administrators documentation](/admin). New organizations in your enterprise are automatically added to your enterprise account. To add organizations that existed before your school joined the {% data variables.product.prodname_campus_program %}, please contact GitHub Education Support. To read more about {% data variables.product.prodname_dotcom %}'s privacy practices, see "[AUTOTITLE](/site-policy/privacy-policies/github-privacy-statement)." diff --git a/content/get-started/exploring-integrations/github-developer-program.md b/content/get-started/exploring-integrations/github-developer-program.md index 4bad1a3f8d97..94e6367f918f 100644 --- a/content/get-started/exploring-integrations/github-developer-program.md +++ b/content/get-started/exploring-integrations/github-developer-program.md @@ -25,7 +25,7 @@ Email partnerships@github.com to re Awesome! We'd love to have you be part of the program. Here’s how you can spread the word: -- [Let us know about your integration](https://support.github.com/contact?tags=rr-general-technical&form[subject]=New+GitHub+Integration). +- Contact {% data variables.contact.contact_support %} and let us know about your integration. - Use the [Octocat or GitHub logo](https://github.com/logos) to identify that your product works with GitHub. - Post a video or a blog on your website about your integration. diff --git a/content/get-started/writing-on-github/working-with-advanced-formatting/attaching-files.md b/content/get-started/writing-on-github/working-with-advanced-formatting/attaching-files.md index 54c818bca4ac..6af513e20d41 100644 --- a/content/get-started/writing-on-github/working-with-advanced-formatting/attaching-files.md +++ b/content/get-started/writing-on-github/working-with-advanced-formatting/attaching-files.md @@ -19,7 +19,7 @@ topics: {% ifversion ghes %} {% warning %} -**Warning:** When you upload an image or video to a pull request or issue comment, or upload a file to a ticket in the {% data variables.contact.support_portal %}, anyone can view the anonymized URL without authentication, even if the pull request or issue is in a private repository, or if private mode is enabled. To keep sensitive media files private, serve them from a private network or server that requires authentication. +**Warning:** When you upload an image or video to a pull request or issue comment, or upload a file to a ticket in the {% data variables.contact.landing_page_portal %}, anyone can view the anonymized URL without authentication, even if the pull request or issue is in a private repository, or if private mode is enabled. To keep sensitive media files private, serve them from a private network or server that requires authentication. {% endwarning %} {% endif %} diff --git a/content/graphql/guides/migrating-graphql-global-node-ids.md b/content/graphql/guides/migrating-graphql-global-node-ids.md index 3fee006c77d4..63ef8c2d78e3 100644 --- a/content/graphql/guides/migrating-graphql-global-node-ids.md +++ b/content/graphql/guides/migrating-graphql-global-node-ids.md @@ -68,4 +68,4 @@ Note that setting `X-Github-Next-Global-ID` to `1` will affect the return value ## Sharing feedback -If you have any concerns about the rollout of this change impacting your app, please [contact {% data variables.product.product_name %}](https://support.github.com/contact) and include information such as your app name so that we can better assist you. +If you have any concerns about the rollout of this change impacting your app, please contact {% data variables.contact.contact_support %} and include information such as your app name so that we can better assist you. diff --git a/content/migrations/using-ghe-migrator/migrating-data-to-github-enterprise-server.md b/content/migrations/using-ghe-migrator/migrating-data-to-github-enterprise-server.md index 60545bc9d4f7..4221748bd66e 100644 --- a/content/migrations/using-ghe-migrator/migrating-data-to-github-enterprise-server.md +++ b/content/migrations/using-ghe-migrator/migrating-data-to-github-enterprise-server.md @@ -119,7 +119,7 @@ $ ghe-migrator audit -s failed_import,failed_map,failed_rename,failed_merge -g M > repository,https://gh.source/octo-org/octo-project,https://ghe.target/octo-org/octo-project,failed ``` -If you have any concerns about failed imports, contact {% data variables.contact.contact_ent_support %}. +If you have any concerns about failed imports, you can contact us by visiting {% data variables.contact.contact_ent_support %}. ## Completing the import on {% data variables.product.prodname_ghe_server %} diff --git a/content/packages/learn-github-packages/deleting-and-restoring-a-package.md b/content/packages/learn-github-packages/deleting-and-restoring-a-package.md index 6f613c2bf8f0..06242b31e032 100644 --- a/content/packages/learn-github-packages/deleting-and-restoring-a-package.md +++ b/content/packages/learn-github-packages/deleting-and-restoring-a-package.md @@ -28,7 +28,7 @@ On {% data variables.product.prodname_dotcom %} if you have the required access, {% note %} **Note:** -- You cannot delete a public package if any version of the package has more than 5,000 downloads. In this scenario, contact [GitHub support](https://support.github.com/contact?tags=docs-packages) for further assistance. +- You cannot delete a public package if any version of the package has more than 5,000 downloads. In this scenario, contact us through the {% data variables.contact.contact_support_portal %} for further assistance. - When deleting public packages, be aware that you may break projects that depend on your package. {% endnote %} diff --git a/content/packages/learn-github-packages/introduction-to-github-packages.md b/content/packages/learn-github-packages/introduction-to-github-packages.md index c998dff106c6..bb0fe232fa0e 100644 --- a/content/packages/learn-github-packages/introduction-to-github-packages.md +++ b/content/packages/learn-github-packages/introduction-to-github-packages.md @@ -115,7 +115,7 @@ You can configure webhooks to subscribe to package-related events, such as when {% ifversion fpt or ghec %} If you have feedback or feature requests for {% data variables.product.prodname_registry %}, use a [{% data variables.product.prodname_github_community %} discussion](https://github.com/orgs/community/discussions/categories/actions-and-packages). -Contact {% data variables.contact.github_support %} about {% data variables.product.prodname_registry %} using [our contact form](https://support.github.com/contact?form%5Bsubject%5D=Re:%20GitHub%20Packages) if: +Contact us through the {% data variables.contact.contact_support_portal %} about {% data variables.product.prodname_registry %} if: - You experience anything that contradicts the documentation - You encounter vague or unclear errors diff --git a/content/pages/getting-started-with-github-pages/about-github-pages.md b/content/pages/getting-started-with-github-pages/about-github-pages.md index ab4c5ae03919..62df65a3546e 100644 --- a/content/pages/getting-started-with-github-pages/about-github-pages.md +++ b/content/pages/getting-started-with-github-pages/about-github-pages.md @@ -138,7 +138,7 @@ Using {% data variables.product.prodname_pages %} to create a copy of an existin - {% data variables.product.prodname_pages %} sites have a _soft_ limit of 10 builds per hour.{% ifversion pages-custom-workflow %} This limit does not apply if you build and publish your site with a custom {% data variables.product.prodname_actions %} workflow {% endif %} - In order to provide consistent quality of service for all {% data variables.product.prodname_pages %} sites, rate limits may apply. These rate limits are not intended to interfere with legitimate uses of {% data variables.product.prodname_pages %}. If your request triggers rate limiting, you will receive an appropriate response with an HTTP status code of `429`, along with an informative HTML body. -If your site exceeds these usage quotas, we may not be able to serve your site, or you may receive a polite email from {% data variables.contact.contact_support %} suggesting strategies for reducing your site's impact on our servers, including putting a third-party content distribution network (CDN) in front of your site, making use of other {% data variables.product.prodname_dotcom %} features such as releases, or moving to a different hosting service that might better fit your needs. +If your site exceeds these usage quotas, we may not be able to serve your site, or you may receive a polite email from {% data variables.contact.github_support %} suggesting strategies for reducing your site's impact on our servers, including putting a third-party content distribution network (CDN) in front of your site, making use of other {% data variables.product.prodname_dotcom %} features such as releases, or moving to a different hosting service that might better fit your needs. {% endif %} diff --git a/content/repositories/managing-your-repositorys-settings-and-features/customizing-your-repository/displaying-a-sponsor-button-in-your-repository.md b/content/repositories/managing-your-repositorys-settings-and-features/customizing-your-repository/displaying-a-sponsor-button-in-your-repository.md index ffbabdb25b43..7fb97be4ad54 100644 --- a/content/repositories/managing-your-repositorys-settings-and-features/customizing-your-repository/displaying-a-sponsor-button-in-your-repository.md +++ b/content/repositories/managing-your-repositorys-settings-and-features/customizing-your-repository/displaying-a-sponsor-button-in-your-repository.md @@ -62,7 +62,7 @@ You can create a default sponsor button for your organization or personal accoun {% note %} -Funding links provide a way for open source projects to receive direct financial support from their community. We don’t support the use of funding links for other purposes, such as for advertising, or supporting political, community, or charity groups. If you have questions about whether your intended use is supported, please contact {% data variables.contact.contact_support %}. +Funding links provide a way for open source projects to receive direct financial support from their community. We don’t support the use of funding links for other purposes, such as for advertising, or supporting political, community, or charity groups. If you have questions about whether your intended use is supported, please visit {% data variables.contact.contact_support_page %}. {% endnote %} diff --git a/content/repositories/managing-your-repositorys-settings-and-features/enabling-features-for-your-repository/disabling-issues.md b/content/repositories/managing-your-repositorys-settings-and-features/enabling-features-for-your-repository/disabling-issues.md index c6fbfa41c03b..708d3484922a 100644 --- a/content/repositories/managing-your-repositorys-settings-and-features/enabling-features-for-your-repository/disabling-issues.md +++ b/content/repositories/managing-your-repositorys-settings-and-features/enabling-features-for-your-repository/disabling-issues.md @@ -24,7 +24,7 @@ If you decide to enable issues again in the future, any issues that were previou {% tip %} -Please contact {% data variables.contact.contact_support %} if you want to turn off issues because of abuse from strangers. +Please contact us through the {% data variables.contact.contact_support_portal %} if you want to turn off issues because of abuse from strangers. {% data reusables.policies.abuse %} {% endtip %} diff --git a/content/repositories/managing-your-repositorys-settings-and-features/managing-repository-settings/setting-repository-visibility.md b/content/repositories/managing-your-repositorys-settings-and-features/managing-repository-settings/setting-repository-visibility.md index 95caf45a1403..6ef00590243c 100644 --- a/content/repositories/managing-your-repositorys-settings-and-features/managing-repository-settings/setting-repository-visibility.md +++ b/content/repositories/managing-your-repositorys-settings-and-features/managing-repository-settings/setting-repository-visibility.md @@ -42,7 +42,7 @@ We recommend reviewing the following caveats before you change the visibility of - Wait for a period of reduced activity on {% data variables.location.product_location %}. -- Contact your {% ifversion ghes %}site administrator{% elsif ghae %}enterprise owner{% endif %} before proceeding. Your {% ifversion ghes %}site administrator{% elsif ghae %}enterprise owner{% endif %} can contact {% data variables.contact.contact_ent_support %} for further guidance. +- Contact your {% ifversion ghes %}site administrator{% elsif ghae %}enterprise owner{% endif %} before proceeding. Your {% ifversion ghes %}site administrator{% elsif ghae %}enterprise owner{% endif %} can contact us for further assistance by visiting {% data variables.contact.contact_ent_support %}. {% endwarning %} diff --git a/content/site-policy/content-removal-policies/github-private-information-removal-policy.md b/content/site-policy/content-removal-policies/github-private-information-removal-policy.md index 27d2c4ea64cb..9f27bcf41565 100644 --- a/content/site-policy/content-removal-policies/github-private-information-removal-policy.md +++ b/content/site-policy/content-removal-policies/github-private-information-removal-policy.md @@ -34,7 +34,7 @@ For the purposes of this document, “private information” refers to content t - Requests to remove content that may infringe your or your organization's copyright rights. If you have questions about how GitHub handles copyright-related matters or would like to report potentially infringing content, please review our [DMCA Takedown Policy](/site-policy/content-removal-policies/dmca-takedown-policy). The private information removal process is generally not intended for the removal of full files or repositories — only for the specific pieces of private information in those files. While there may be cases where files are filled entirely with private information, you must justify the security risk for the removal of such files, and this may increase the time required to process your request. - Trademark disputes. If you have questions about how GitHub handles trademark-related matters or would like to report content containing your organization's trade or service marks, please review our [Trademark Policy](/site-policy/content-removal-policies/github-trademark-policy). - Privacy complaints. If you wish to access, transfer, change, or delete your personal information on GitHub, please contact us via [our Privacy contact form](https://github.com/contact/privacy). -- Content governed by our [Community Guidelines](/site-policy/github-terms/github-community-guidelines), such as malware or general-purpose tools. If you have questions about our Community Guidelines or believe that content on GitHub might violate our guidelines, you can use {% data variables.contact.report_content %} to contact us. +- Content governed by our [Community Guidelines](/site-policy/github-terms/github-community-guidelines), such as malware or general-purpose tools. If you have questions about our Community Guidelines or believe that content on GitHub might violate our guidelines, you can contact us through the {% data variables.contact.contact_support_portal %} to report content. ## Things to Know diff --git a/content/site-policy/content-removal-policies/github-trademark-policy.md b/content/site-policy/content-removal-policies/github-trademark-policy.md index 4ceced8f9ac4..9813a1825829 100644 --- a/content/site-policy/content-removal-policies/github-trademark-policy.md +++ b/content/site-policy/content-removal-policies/github-trademark-policy.md @@ -26,7 +26,7 @@ When we receive reports of trademark policy violations from holders of federal o ## How Do I Report a Trademark Policy Violation? -Holders of registered trademarks can report possible trademark policy violations to GitHub via our [contact form](https://support.github.com/contact?tags=docs-trademark). Please submit trademark-related requests using your company email address and include all the information requested below to help expedite our response. Also be sure to clearly describe to us why the account may cause confusion with your mark or how the account may dilute or tarnish your mark. +Holders of registered trademarks can report possible trademark policy violations to GitHub via [GitHub Support](https://support.github.com/). Please use the contact form and submit trademark-related requests using your company email address and include all the information requested below to help expedite our response. Also be sure to clearly describe to us why the account may cause confusion with your mark or how the account may dilute or tarnish your mark. ## What Information is Required When Reporting Trademark Policy Violations? diff --git a/content/site-policy/github-terms/github-community-code-of-conduct.md b/content/site-policy/github-terms/github-community-code-of-conduct.md index b042dc42f8ea..f5b43d1d6bed 100644 --- a/content/site-policy/github-terms/github-community-code-of-conduct.md +++ b/content/site-policy/github-terms/github-community-code-of-conduct.md @@ -42,7 +42,7 @@ The primary purpose of the GitHub community is to collaborate on software projec - **Be respectful** - Working in a collaborative environment means disagreements may happen. But remember to criticize ideas, not people. Share thoughtful, constructive criticism and be courteous to those you interact with. If you’re unable to engage respectfully, consider taking a step back or using some of our moderation tools to deescalate a tense situation. - - **Be empathetic** - GitHub is a global community with people from a wide variety of backgrounds and perspectives, many of which may not be your own. Try to put yourself in others’ shoes and understand their feelings before you address them. Do your best to help make GitHub a community where others feel safe to make contributions, participate in discussions, and share different ideas. + - **Be empathetic** - GitHub is a global community with people from a wide variety of backgrounds and perspectives, many of which may not be your own. Try to put yourself in others’ shoes and understand their feelings before you address them. Do your best to help make GitHub a community where others feel safe to make contributions, participate in discussions, and share different ideas. - Contribute in a positive and constructive way. - **Improve the discussion.** Help us make this a great place for discussion by always working to improve the discussion in some way, however small. If you are not sure your post adds to the conversation, think over what you want to say and try again later. @@ -77,7 +77,7 @@ GitHub's [Acceptable Use Policies](/site-policy/acceptable-use-policies/github-a - **Other conduct which could reasonably be considered inappropriate in a professional setting.** GitHub Community is a professional space and should be treated as such. -- **Violation of Terms of Service.** If your GitHub.com account is identified in violation of [Terms of Service](/site-policy/github-terms/github-terms-of-service) we will have to close your account. +- **Violation of Terms of Service.** If your GitHub.com account is identified in violation of [Terms of Service](/site-policy/github-terms/github-terms-of-service) we will have to close your account. ### _Reasonable use of AI generated content_ @@ -117,7 +117,7 @@ GitHub Community moderators who do not follow or enforce the Code of Conduct in ## Contacting GitHub Staff -If, for any reason, you want to contact GitHub Staff, the Community Managers, Administrators, or Moderators of GitHub Community privately, you can use our [Support contact form](https://support.github.com/contact?tags=docs-community-support). Contacting any member of GitHub Staff via unsolicited mentions or pings, or via channels other than GitHub Community itself, or the Support contact form is strongly discouraged and may be considered a violation of our prohibition against harassment. +If, for any reason, you want to contact GitHub Staff, the Community Managers, Administrators, or Moderators of GitHub Community privately, you can contact GitHub Support through the [GitHub Support portal](https://support.github.com/). Contacting any member of GitHub Staff via unsolicited mentions or pings, or via channels other than GitHub Community itself, or the Support contact form is strongly discouraged and may be considered a violation of our prohibition against harassment. Let's work together to keep GitHub Community a place where people feel safe to participate by being respectful of them and their time. @@ -129,4 +129,4 @@ This Code of Conduct does not modify our [Terms of Service](/site-policy/github- ### Data Retention and Deletion of Data -If you're a GitHub user, you may access, update, alter, or delete your basic user profile information by [editing your user profile](https://github.com/settings/profile) or contacting [GitHub Support](https://support.github.com/contact). We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, will delete your full profile (within reason) within 90 days of your request. For more information please see the [GitHub Privacy Statement](/site-policy/privacy-policies/github-privacy-statement). +If you're a GitHub user, you may access, update, alter, or delete your basic user profile information by [editing your user profile](https://github.com/settings/profile) or contacting GitHub Support through the [GitHub Support portal](https://support.github.com/). We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, will delete your full profile (within reason) within 90 days of your request. For more information please see the [GitHub Privacy Statement](/site-policy/privacy-policies/github-privacy-statement). diff --git a/content/site-policy/github-terms/github-community-guidelines.md b/content/site-policy/github-terms/github-community-guidelines.md index 584a351bace9..a421efdad511 100644 --- a/content/site-policy/github-terms/github-community-guidelines.md +++ b/content/site-policy/github-terms/github-community-guidelines.md @@ -28,11 +28,11 @@ The primary purpose of the GitHub community is to collaborate on software projec - **Be respectful** - Working in a collaborative environment means disagreements may happen. But remember to criticize ideas, not people. Share thoughtful, constructive criticism and be courteous to those you interact with. If you’re unable to engage respectfully, consider taking a step back or using some of our moderation tools to deescalate a tense situation. -- **Be empathetic** - GitHub is a global community with people from a wide variety of backgrounds and perspectives, many of which may not be your own. Try to put yourself in others’ shoes and understand their feelings before you address them. Do your best to help make GitHub a community where others feel safe to make contributions, participate in discussions, and share different ideas. +- **Be empathetic** - GitHub is a global community with people from a wide variety of backgrounds and perspectives, many of which may not be your own. Try to put yourself in others’ shoes and understand their feelings before you address them. Do your best to help make GitHub a community where others feel safe to make contributions, participate in discussions, and share different ideas. ## What if something or someone offends you? -While some disagreements can be resolved with direct, respectful communication between community members, we understand that is not always the case. We encourage our community to [let us know](https://support.github.com/contact/report-abuse?category=report-abuse&report=other&report_type=unspecified) when they believe content or activity they’ve encountered violates our policies. However, if you run into something or someone on the site that you find objectionable, here are some ways GitHub enables you to take action: +While some disagreements can be resolved with direct, respectful communication between community members, we understand that is not always the case. We encourage our community to contact GitHub Support through the [GitHub Support portal](https://support.github.com/) when they believe content or activity they’ve encountered violates our policies. However, if you run into something or someone on the site that you find objectionable, here are some ways GitHub enables you to take action: - **Communicate expectations** - Maintainers can set community-specific guidelines to help users understand how to interact with their projects, for example, in a repository’s README, [CONTRIBUTING file](/communities/setting-up-your-project-for-healthy-contributions/setting-guidelines-for-repository-contributors), or [dedicated code of conduct](/communities/setting-up-your-project-for-healthy-contributions/adding-a-code-of-conduct-to-your-project). You can find additional information on building communities on the [Communities](/communities) page. @@ -44,7 +44,7 @@ While some disagreements can be resolved with direct, respectful communication b - **Limit Interactions** - If your public project is getting unwanted attention, being trolled, spammed, or otherwise, you have the option of setting [temporary interaction limits](/communities/moderating-comments-and-conversations/limiting-interactions-in-your-repository) to keep certain users from interacting with your repository. You can even set [code review limits](https://github.blog/2021-11-01-github-keeps-getting-better-for-open-source-maintainers/#preventing-drive-by-pull-request-approvals-and-requested-changes) to ensure quality contributions on your projects. -While we are passionate about empowering maintainers to moderate their own projects, please reach out to us to {% data variables.contact.report_abuse %} if you need additional support in dealing with a situation. +While we are passionate about empowering maintainers to moderate their own projects, please contact {% data variables.contact.contact_support %} if you need additional support in dealing with a situation. ## What happens if someone violates GitHub's policies? diff --git a/content/site-policy/github-terms/github-marketplace-terms-of-service.md b/content/site-policy/github-terms/github-marketplace-terms-of-service.md index 9230969046ba..cebeede003d7 100644 --- a/content/site-policy/github-terms/github-marketplace-terms-of-service.md +++ b/content/site-policy/github-terms/github-marketplace-terms-of-service.md @@ -40,7 +40,7 @@ All payments for Developer Products will go through GitHub. The terms of your pa **Billing Schedule; No Refunds.** Your payment schedule is determined by the payment schedule you chose when you created your GitHub account (e.g. free, monthly, annual). For monthly or yearly payment plans, Marketplace purchases are billed in advance on a monthly or yearly basis respectively and are non-refundable. There will be no refunds or credits for partial months of service, downgrade refunds, or refunds for months unused; however, the service will remain active for the length of the paid billing period. If you would like to cancel the Developer Product services, you can do so by going into your Settings in the global navigation bar at the top of the screen. -If you would have a question, concern, or dispute regarding your billing, please contact [GitHub Support](https://support.github.com/contact?tags=docs-policy). +If you would have a question, concern, or dispute regarding your billing, please contact us through the [GitHub Support portal](https://support.github.com/). ## E. Your Data and GitHub's Privacy Policy @@ -88,4 +88,4 @@ You agree to indemnify us, defend us, and hold us harmless from and against any 1. **License to GitHub Policies.** These Marketplace Terms are licensed under this [Creative Commons Zero license](https://creativecommons.org/publicdomain/zero/1.0/). For details, see our [site-policy repository](https://github.com/github/site-policy#license). -1. **Contact Us.** Questions about the Marketplace Terms? [Contact us](https://support.github.com/contact?tags=docs-policy). +1. **Contact Us.** Questions about the Marketplace Terms? Contact us through the [GitHub Support portal](https://support.github.com/). diff --git a/content/site-policy/github-terms/github-open-source-applications-terms-and-conditions.md b/content/site-policy/github-terms/github-open-source-applications-terms-and-conditions.md index 48325e863abd..5f1923eb7868 100644 --- a/content/site-policy/github-terms/github-open-source-applications-terms-and-conditions.md +++ b/content/site-policy/github-terms/github-open-source-applications-terms-and-conditions.md @@ -64,4 +64,4 @@ GitHub reserves the right at any time and from time to time to modify or discont 1. License to GitHub Policies. These Application Terms are licensed under this [Creative Commons Zero license](https://creativecommons.org/publicdomain/zero/1.0/). For details, see our [site-policy repository](https://github.com/github/site-policy#license). -1. Contact Us. Questions about the Terms of Service? [Contact us](https://support.github.com/contact?tags=docs-policy). +1. Contact Us. Questions about the Terms of Service? Contact us through the [GitHub Support portal](https://support.github.com/). diff --git a/content/site-policy/github-terms/github-terms-for-additional-products-and-features.md b/content/site-policy/github-terms/github-terms-for-additional-products-and-features.md index eb9ff3f6f1f1..1ffdc80a5cce 100644 --- a/content/site-policy/github-terms/github-terms-for-additional-products-and-features.md +++ b/content/site-policy/github-terms/github-terms-for-additional-products-and-features.md @@ -143,7 +143,7 @@ _Prohibited Uses_ GitHub Pages may not be used in violation of the Agreement, the GitHub [Acceptable Use Policies](/site-policy/acceptable-use-policies/github-acceptable-use-policies), or the GitHub Pages service limitations set forth in the [Pages documentation](/pages/getting-started-with-github-pages/about-github-pages#guidelines-for-using-github-pages). -If you have questions about whether your use or intended use falls into these categories, please contact [GitHub Support](https://support.github.com/contact?tags=docs-policy). GitHub reserves the right at all times to reclaim any GitHub subdomain without liability. +If you have questions about whether your use or intended use falls into these categories, please contact us through the [GitHub Support portal](https://support.github.com/). GitHub reserves the right at all times to reclaim any GitHub subdomain without liability. _Educational Exercises_ diff --git a/content/site-policy/github-terms/github-terms-of-service.md b/content/site-policy/github-terms/github-terms-of-service.md index d76ddb108a22..b7748e1ee515 100644 --- a/content/site-policy/github-terms/github-terms-of-service.md +++ b/content/site-policy/github-terms/github-terms-of-service.md @@ -85,7 +85,7 @@ We have a few simple rules for Personal Accounts on GitHub's Service. You are responsible for keeping your Account secure while you use our Service. We offer tools such as two-factor authentication to help you maintain your Account's security, but the content of your Account and its security are up to you. - You are responsible for all content posted and activity that occurs under your Account (even when content is posted by others who have Accounts under your Account). - You are responsible for maintaining the security of your Account and password. GitHub cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. -- You will promptly [notify GitHub](https://support.github.com/contact?tags=docs-policy) if you become aware of any unauthorized use of, or access to, our Service through your Account, including any unauthorized use of your password or Account. +- You will promptly notify GitHub by contacting us through the [GitHub Support portal](https://support.github.com/) if you become aware of any unauthorized use of, or access to, our Service through your Account, including any unauthorized use of your password or Account. ### 5. Additional Terms @@ -259,7 +259,7 @@ By agreeing to these Terms, you are giving us permission to charge your on-file ### 5. Responsibility for Payment -You are responsible for all fees, including taxes, associated with your use of the Service. By using the Service, you agree to pay GitHub any charge incurred in connection with your use of the Service. If you dispute the matter, contact [GitHub Support](https://support.github.com/contact?tags=docs-policy). You are responsible for providing us with a valid means of payment for paid Accounts. Free Accounts are not required to provide payment information. +You are responsible for all fees, including taxes, associated with your use of the Service. By using the Service, you agree to pay GitHub any charge incurred in connection with your use of the Service. If you dispute the matter, contact us through the [GitHub Support portal](https://support.github.com/). You are responsible for providing us with a valid means of payment for paid Accounts. Free Accounts are not required to provide payment information. ## L. Cancellation and Termination @@ -366,4 +366,4 @@ This Agreement may only be modified by a written amendment signed by an authoriz ### 6. Questions -Questions about the Terms of Service? [Contact us](https://support.github.com/contact?tags=docs-policy). +Questions about the Terms of Service? Contact us through the [GitHub Support portal](https://support.github.com/). diff --git a/content/site-policy/other-site-policies/github-deceased-user-policy.md b/content/site-policy/other-site-policies/github-deceased-user-policy.md index 3fc236e3ee03..bb838681819d 100644 --- a/content/site-policy/other-site-policies/github-deceased-user-policy.md +++ b/content/site-policy/other-site-policies/github-deceased-user-policy.md @@ -12,7 +12,7 @@ redirect_from: In the event that a GitHub user passes away, we can work with an authorized individual to determine what happens to the account's content. -If you are next of kin, a [pre-designated successor](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-access-to-your-personal-repositories/maintaining-ownership-continuity-of-your-personal-accounts-repositories), or other authorized individual (which could include a collaborator or business partner) of a deceased user and would like to make a request regarding their account, you can reach out to us at https://support.github.com/contact. Please provide the following information in your message: +If you are next of kin, a [pre-designated successor](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-access-to-your-personal-repositories/maintaining-ownership-continuity-of-your-personal-accounts-repositories), or other authorized individual (which could include a collaborator or business partner) of a deceased user and would like to make a request regarding their account, you can reach out to us through the [GitHub Support portal](https://support.github.com/). In the portal, click **Contact us**, and provide the following information in your message: - Name - Contact Information diff --git a/content/site-policy/privacy-policies/github-privacy-statement.md b/content/site-policy/privacy-policies/github-privacy-statement.md index 92e17f8b486d..daaae0c8715c 100644 --- a/content/site-policy/privacy-policies/github-privacy-statement.md +++ b/content/site-policy/privacy-policies/github-privacy-statement.md @@ -191,11 +191,11 @@ Finally, we may share de-identified information in accordance with applicable la We provide choices about the personal data we collect about you. The choices you make will not apply to any personal data associated with an Organization under your Account. -Access, correction, and deletion. If you're a GitHub user, you may access, update, alter, or delete your basic user profile information by [editing your user profile](https://github.com/settings/profile) or contacting [GitHub Support](https://support.github.com/contact) or [GitHub Premium Support](https://enterprise.githubsupport.com/hc/en-us). You can control the information we collect about you by limiting what information is in your profile, by keeping your information current, by changing your cookie preferences, or by contacting [GitHub Support](https://support.github.com/contact) or [GitHub Premium Support](https://enterprise.githubsupport.com/hc/en-us). +Access, correction, and deletion. If you're a GitHub user, you may access, update, alter, or delete your basic user profile information by [editing your user profile](https://github.com/settings/profile) or contacting us through the [GitHub Support portal](https://support.github.com/) or [GitHub Premium Support](https://enterprise.githubsupport.com/hc/en-us). You can control the information we collect about you by limiting what information is in your profile, by keeping your information current, by changing your cookie preferences, or by contacting us through the [GitHub Support portal](https://support.github.com/) or [GitHub Premium Support](https://enterprise.githubsupport.com/hc/en-us). We retain and use your information as described in this Privacy Statement, but barring legal requirements, we will delete your full profile within 90 days of your request. After an account has been deleted, certain data, such as contributions to other Users' repositories and comments in others' issues, will remain. However, we will delete or de-identify your personal data, including your username and email address, from the author field of issues, pull requests, and comments by associating them with a ghost user. That said, the email address you have provided via your Git commit settings will always be associated with your commits in the Git system. If you choose to make your email address private, you should also update your Git commit settings. We are unable to change or delete data in the Git commit history — the Git software is designed to maintain a record — but we do enable you to control what information you put in that record. -If GitHub processes personal data other than your profile information, such as [information about you GitHub receives from third parties](/site-policy/privacy-policies/github-privacy-statement#information-we-collect-from-third-parties), then you may, subject to applicable law, access, update, alter, delete, object to or restrict the processing of your personal data by contacting [GitHub Support](https://support.github.com/contact) or [GitHub Premium Support](https://enterprise.githubsupport.com/hc/en-us). +If GitHub processes personal data other than your profile information, such as [information about you GitHub receives from third parties](/site-policy/privacy-policies/github-privacy-statement#information-we-collect-from-third-parties), then you may, subject to applicable law, access, update, alter, delete, object to or restrict the processing of your personal data by contacting us through the [GitHub Support portal](https://support.github.com/) or [GitHub Premium Support](https://enterprise.githubsupport.com/hc/en-us). You can adjust the settings on your Account regarding the display of your personal data in private or public repositories or personal data processed in connection with Community Features (such as GitHub Feed, GitHub Sponsors, and GitHub Explore) through [profile settings](https://github.com/settings/profile). @@ -386,13 +386,13 @@ Please see [Your choices regarding our processing of your personal data](#your-c If you have a GitHub account, you must exercise your rights through the tools provided, which requires you to log in to your GitHub account. If you have an additional request or questions after logging in, you may contact GitHub at the address in the [How to contact us](#how-to-contact-us) section, including through our web form. -If you do not have an account, you may exercise your rights by contacting us as described above. We may ask for additional information to validate your request before honoring the request. To submit a request based on these rights, you can also contact us via our [contact form](https://support.github.com/request?tags=docs-policy). +If you do not have an account, you may exercise your rights by contacting us as described above. We may ask for additional information to validate your request before honoring the request. To submit a request based on these rights, you can also contact us through the [GitHub Support portal](https://support.github.com/). You may opt-out of “sharing” information for cross-contextual behavioral advertising purposes, and make additional privacy choices related to GitHub’s Enterprise Marketing pages by selecting [Managing Your Cookie Preferences](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-personal-account-settings/managing-your-cookie-preferences-for-githubs-enterprise-marketing-pages). You have a right not to receive discriminatory treatment if you exercise your privacy rights. We will not discriminate against you if you exercise your privacy rights. Additionally, under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal information to a business with which the individual has established a business relationship for personal, family, or household purposes (“California Customers”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. Please be aware that we do not disclose personal information to any third parties for their direct marketing purposes as defined by this law. California Customers may request further information about our compliance with this law by emailing (privacy [at] github [dot] com). Please note that businesses are required to respond to one request per California Customer each year and may not be required to respond to requests made by means other than through the designated email address. -California residents under the age of 18 who are registered users of online sites, services, or applications have a right under California Business and Professions Code Section 22581 to remove, or request and obtain removal of, content or information they have publicly posted. To remove content or information you have publicly posted, please submit a [Private Information Removal request](https://support.github.com/contact/private-information). Alternatively, to request that we remove such content or information, please send a detailed description of the specific content or information you wish to have removed to [GitHub support](https://support.github.com/request). Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances. If you have any questions about our privacy practices with respect to California residents, please contact us via our [contact form](https://support.github.com/request?tags=docs-policy). +California residents under the age of 18 who are registered users of online sites, services, or applications have a right under California Business and Professions Code Section 22581 to remove, or request and obtain removal of, content or information they have publicly posted. To remove content or information you have publicly posted, please submit a [Private Information Removal request](https://support.github.com/contact/private-information). Alternatively, to request that we remove such content or information, please send a detailed description of the specific content or information you wish to have removed to [GitHub support](https://support.github.com/). Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances. If you have any questions about our privacy practices with respect to California residents, please contact us through the [GitHub Support portal](https://support.github.com/). ### Our handling of personal information diff --git a/content/site-policy/site-policy-deprecated/github-enterprise-service-level-agreement.md b/content/site-policy/site-policy-deprecated/github-enterprise-service-level-agreement.md index a9c64c2bfde0..e4f5970230f2 100644 --- a/content/site-policy/site-policy-deprecated/github-enterprise-service-level-agreement.md +++ b/content/site-policy/site-policy-deprecated/github-enterprise-service-level-agreement.md @@ -33,6 +33,6 @@ Excluded from the Uptime Calculation are Service Feature failures resulting from ## Service Credits Redemption -If GitHub does not meet this SLA, Customer may redeem Service Credits only upon written request to GitHub within thirty (30) days of the end of the calendar quarter. Written requests for Service Credits redemption and GitHub Enterprise Cloud custom monthly or quarterly reports should be sent to [GitHub Support](https://support.github.com/contact?tags=docs-policy). +If GitHub does not meet this SLA, Customer may redeem Service Credits only upon written request to GitHub within thirty (30) days of the end of the calendar quarter. Written requests for Service Credits redemption and GitHub Enterprise Cloud custom monthly or quarterly reports should be sent to GitHub using the contact form available at [GitHub Support](https://support.github.com/). Service Credits may take the form of a refund or credit to Customer’s account, cannot be exchanged into a cash amount, are limited to a maximum of ninety (90) days of paid service per calendar quarter, require Customer to have paid any outstanding invoices, and expire upon termination of Customer’s agreement with GitHub. Service Credits are the sole and exclusive remedy for any failure by GitHub to meet any obligations in this SLA. diff --git a/content/site-policy/site-policy-deprecated/github-enterprise-subscription-agreement.md b/content/site-policy/site-policy-deprecated/github-enterprise-subscription-agreement.md index 3097acbaa6f2..d1b716352343 100644 --- a/content/site-policy/site-policy-deprecated/github-enterprise-subscription-agreement.md +++ b/content/site-policy/site-policy-deprecated/github-enterprise-subscription-agreement.md @@ -262,7 +262,7 @@ In order to create an account, Customer must adhere to the following: #### 3.1.3 Account Security. -Customer is responsible for: (i) all Content posted and activity that occurs under its Corporate Account; (ii) maintaining the security of its account login credentials; and (iii) promptly [notifying GitHub](https://support.github.com/contact?tags=docs-policy) upon becoming aware of any unauthorized use of, or access to, the Service through its account. GitHub will not be liable for any loss or damage from Customer’s failure to comply with this Section 3.1.3. +Customer is responsible for: (i) all Content posted and activity that occurs under its Corporate Account; (ii) maintaining the security of its account login credentials; and (iii) promptly notifying GitHub via the contact form available at [GitHub Support](https://support.github.com/) upon becoming aware of any unauthorized use of, or access to, the Service through its account. GitHub will not be liable for any loss or damage from Customer’s failure to comply with this Section 3.1.3. #### 3.1.4 Additional Terms. diff --git a/content/site-policy/site-policy-deprecated/github-supplemental-terms-for-microsoft-volume-licensing.md b/content/site-policy/site-policy-deprecated/github-supplemental-terms-for-microsoft-volume-licensing.md index bc6293ba30b1..e9071384e17c 100644 --- a/content/site-policy/site-policy-deprecated/github-supplemental-terms-for-microsoft-volume-licensing.md +++ b/content/site-policy/site-policy-deprecated/github-supplemental-terms-for-microsoft-volume-licensing.md @@ -102,7 +102,7 @@ In order to create an account, Customer must adhere to the following: #### 2.1.3 Account Security. -Customer is responsible for: (i) all Content posted and activity that occurs under its Corporate Account; (ii) maintaining the security of its account login credentials; and (iii) promptly [notifying GitHub](https://support.github.com/contact?tags=docs-policy) upon becoming aware of any unauthorized use of, or access to, the Service through its account. GitHub will not be liable for any loss or damage from Customer’s failure to comply with this Section 2.1.3. +Customer is responsible for: (i) all Content posted and activity that occurs under its Corporate Account; (ii) maintaining the security of its account login credentials; and (iii) promptly notifying GitHub using the contact form available at [GitHub Support](https://support.github.com/) upon becoming aware of any unauthorized use of, or access to, the Service through its account. GitHub will not be liable for any loss or damage from Customer’s failure to comply with this Section 2.1.3. #### 2.1.4 Additional Terms. diff --git a/content/sponsors/receiving-sponsorships-through-github-sponsors/tax-information-for-github-sponsors.md b/content/sponsors/receiving-sponsorships-through-github-sponsors/tax-information-for-github-sponsors.md index 811aa742670b..737c5620187c 100644 --- a/content/sponsors/receiving-sponsorships-through-github-sponsors/tax-information-for-github-sponsors.md +++ b/content/sponsors/receiving-sponsorships-through-github-sponsors/tax-information-for-github-sponsors.md @@ -30,7 +30,7 @@ W-8 BEN and W-8 BEN-E tax forms help {% data variables.product.prodname_dotcom % If you are a taxpayer in any other region besides the United States, you must submit a [W-8 BEN](https://www.irs.gov/pub/irs-pdf/fw8ben.pdf) (individual) or [W-8 BEN-E](https://www.irs.gov/forms-pubs/about-form-w-8-ben-e) (company) form before you can publish your {% data variables.product.prodname_sponsors %} profile. For more information, see "[AUTOTITLE](/sponsors/receiving-sponsorships-through-github-sponsors/setting-up-github-sponsors-for-your-personal-account#submitting-your-tax-information)" and "[AUTOTITLE](/sponsors/receiving-sponsorships-through-github-sponsors/setting-up-github-sponsors-for-your-organization#submitting-your-tax-information)." {% data variables.product.prodname_dotcom %} will send you the appropriate forms, notify you when they are due, and give you a reasonable amount of time to complete and send in the forms. -If you have been assigned an incorrect tax form, [contact {% data variables.product.prodname_dotcom %} Support](https://support.github.com/contact?form%5Bsubject%5D=GitHub%20Sponsors:%20tax%20form&tags=sponsors) to get reassigned the correct one for your situation. +If you have been assigned an incorrect tax form, contact us through the {% data variables.contact.contact_support_portal %} to get reassigned the correct one for your situation. ### Tax identification numbers @@ -42,7 +42,7 @@ If your country of residence or billing country is India, then you can use your {% note %} -**Note:** If your country does not require citizens to have a tax number issued by the government, then you can instead write "not legally required". +**Note:** If your country does not require citizens to have a tax number issued by the government, then you can instead write "not legally required". Guidance from the IRS states that you should not write "not applicable." For more information, see "[Instructions for Form W-8BEN, Line 6](https://www.irs.gov/instructions/iw8ben#idm139867098922656)" on the IRS website. {% endnote %} diff --git a/content/support/contacting-github-support/creating-a-support-ticket.md b/content/support/contacting-github-support/creating-a-support-ticket.md index 3317aa7087e8..cb7821c564a8 100644 --- a/content/support/contacting-github-support/creating-a-support-ticket.md +++ b/content/support/contacting-github-support/creating-a-support-ticket.md @@ -1,6 +1,6 @@ --- title: Creating a support ticket -intro: 'You can use the {% ifversion ghae %}{% data variables.contact.ae_azure_portal %}{% else %}{% data variables.contact.support_portal %}{% endif %} to create a support ticket and speak to {% data variables.contact.github_support %}.' +intro: 'You can use the {% ifversion ghae %}{% data variables.contact.ae_azure_portal %}{% else %}{% data variables.contact.landing_page_portal %}{% endif %} to create a support ticket and speak to {% data variables.contact.github_support %}.' shortTitle: Creating a ticket versions: fpt: '*' @@ -37,7 +37,7 @@ topics: {% endif %} {% ifversion ghes %} -You can create your ticket using the {% data variables.contact.support_portal %} or, if you would like to include diagnostics with your support ticket, you can use the GitHub Enterprise Server Management Console. +You can create your ticket using the {% data variables.contact.landing_page_portal %} or, if you would like to include diagnostics with your support ticket, you can use the GitHub Enterprise Server Management Console. {% endif %} {% data reusables.support.zendesk-old-tickets %} @@ -78,7 +78,8 @@ Especially for tickets with {% data variables.product.support_ticket_priority_ur ## Creating a support ticket{% ifversion ghes %} using the {% data variables.contact.enterprise_portal %}{% endif %} -1. Navigate to the {% data variables.contact.contact_support_portal %}. +1. Navigate to the {% data variables.contact.contact_landing_page_portal %}. +1. In the bottom-left corner of the page, click **Contact us**. {% data reusables.support.submit-a-ticket %} {% ifversion ghes %} diff --git a/content/support/contacting-github-support/index.md b/content/support/contacting-github-support/index.md index e8a23c504342..2076f98d4df3 100644 --- a/content/support/contacting-github-support/index.md +++ b/content/support/contacting-github-support/index.md @@ -1,7 +1,7 @@ --- title: Contacting GitHub Support shortTitle: Contacting support -intro: 'You can use the {% ifversion ghae %}{% data variables.contact.ae_azure_portal %}{% else %}{% data variables.contact.support_portal %}{% endif %} to contact GitHub Support for help troubleshooting issues you encounter while using GitHub.' +intro: 'You can use the {% ifversion ghae %}{% data variables.contact.ae_azure_portal %}{% else %}{% data variables.contact.landing_page_portal %}{% endif %} to contact GitHub Support for help troubleshooting issues you encounter while using GitHub.' versions: fpt: '*' ghec: '*' diff --git a/content/support/contacting-github-support/viewing-and-updating-support-tickets.md b/content/support/contacting-github-support/viewing-and-updating-support-tickets.md index 9135dc847262..f42381d0ebd8 100644 --- a/content/support/contacting-github-support/viewing-and-updating-support-tickets.md +++ b/content/support/contacting-github-support/viewing-and-updating-support-tickets.md @@ -1,6 +1,6 @@ --- title: Viewing and updating support tickets -intro: 'You can view your support tickets{% ifversion ghes or ghec %}, collaborate with colleagues on tickets,{% endif %} and respond to {% data variables.contact.github_support %} using the {% data variables.contact.support_portal %}.' +intro: 'You can view your support tickets{% ifversion ghes or ghec %}, collaborate with colleagues on tickets,{% endif %} and respond to {% data variables.contact.github_support %} using the {% data variables.contact.landing_page_portal %}.' shortTitle: View and update tickets versions: fpt: '*' @@ -18,7 +18,7 @@ topics: You can use the {% data variables.contact.contact_landing_page_portal %} to view current and past support tickets and respond to {% data variables.contact.github_support %}. After 120 days, resolved tickets are archived{% ifversion ghec or ghes or ghae %}, and archived tickets can only be viewed for enterprise accounts{% endif %}. -Your capabilities in the {% data variables.contact.support_portal %} depend on the account you select when you submit a ticket.{% ifversion ghes or ghec %} If you select an enterprise account, your role in the enterprise also affects your capabilities. +Your capabilities in the {% data variables.contact.landing_page_portal %} depend on the account you select when you submit a ticket.{% ifversion ghes or ghec %} If you select an enterprise account, your role in the enterprise also affects your capabilities. {% data reusables.enterprise-accounts.support-entitlements %} {% endif %} diff --git a/content/support/learning-about-github-support/about-github-support.md b/content/support/learning-about-github-support/about-github-support.md index b70d71b74c82..0e5bf7e62878 100644 --- a/content/support/learning-about-github-support/about-github-support.md +++ b/content/support/learning-about-github-support/about-github-support.md @@ -74,7 +74,7 @@ Before contacting {% data variables.contact.github_support %}, check if there ar {% ifversion fpt %} {% data reusables.support.free-and-paid-support %} -To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. For more information, see "[AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)." +To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_landing_page_portal %}. For more information, see "[AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)." {% endif %} {% ifversion fpt %} @@ -89,7 +89,7 @@ With {% data variables.product.product_name %}, you have access to support in En {% ifversion ghes or ghec %} -To contact {% data variables.contact.github_support %}, visit the {% data variables.contact.contact_support_portal %}. For more information, see "[AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)." +To contact {% data variables.contact.github_support %}, visit the {% data variables.contact.contact_landing_page_portal %}. For more information, see "[AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)." {% elsif ghae %} diff --git a/data/reusables/sponsors/bank-info-fiscal-host-reminder.md b/data/reusables/sponsors/bank-info-fiscal-host-reminder.md index c393026ce891..081b24480bba 100644 --- a/data/reusables/sponsors/bank-info-fiscal-host-reminder.md +++ b/data/reusables/sponsors/bank-info-fiscal-host-reminder.md @@ -1 +1 @@ -Note that you can only set up your fiscal host information at the time you sign up for {% data variables.product.prodname_sponsors %}. If you originally chose to use a Stripe Connect account when you signed up for your profile, but would like to switch to using a fiscal host, please [contact support](https://support.github.com/contact/account?type=github_sponsors&subject=GitHub+Sponsors:+Fiscal+Host). +Note that you can only set up your fiscal host information at the time you sign up for {% data variables.product.prodname_sponsors %}. If you originally chose to use a Stripe Connect account when you signed up for your profile, but would like to switch to using a fiscal host, please contact us through the {% data variables.contact.contact_support_portal %}. diff --git a/data/reusables/sponsors/payout-choice.md b/data/reusables/sponsors/payout-choice.md index 71f157f11cca..de550db7de98 100644 --- a/data/reusables/sponsors/payout-choice.md +++ b/data/reusables/sponsors/payout-choice.md @@ -1,3 +1,3 @@ 1. Decide whether to receive sponsorship payouts via a bank account or through a fiscal host. For more information about setting up and using fiscal hosts, see "[AUTOTITLE](/sponsors/receiving-sponsorships-through-github-sponsors/using-a-fiscal-host-to-receive-github-sponsors-payouts)." - Note that you can only set up your fiscal host information at the time you sign up for {% data variables.product.prodname_sponsors %}. If you decide you want to switch to using a fiscal host after your profile has been set up, please [contact support](https://support.github.com/contact/account?type=github_sponsors&subject=GitHub+Sponsors:+Fiscal+Host). + Note that you can only set up your fiscal host information at the time you sign up for {% data variables.product.prodname_sponsors %}. If you decide you want to switch to using a fiscal host after your profile has been set up, please contact us through the {% data variables.contact.contact_support_portal %}. diff --git a/data/reusables/support/submit-a-ticket.md b/data/reusables/support/submit-a-ticket.md index d69627a6a48f..17e4b12fccba 100644 --- a/data/reusables/support/submit-a-ticket.md +++ b/data/reusables/support/submit-a-ticket.md @@ -48,7 +48,7 @@ {% warning %} - **Warning:** When you upload an image or video to a pull request or issue comment, or upload a file to a ticket in the {% data variables.contact.support_portal %}, anyone can view the anonymized URL without authentication, even if the pull request or issue is in a private repository{% ifversion ghes %}, or if private mode is enabled{% endif %}. To keep sensitive media files private, serve them from a private network or server that requires authentication. {% ifversion fpt or ghec %}For more information on anonymized URLs see "[AUTOTITLE](/authentication/keeping-your-account-and-data-secure/about-anonymized-urls)."{% endif %} + **Warning:** When you upload an image or video to a pull request or issue comment, or upload a file to a ticket in the {% data variables.contact.landing_page_portal %}, anyone can view the anonymized URL without authentication, even if the pull request or issue is in a private repository{% ifversion ghes %}, or if private mode is enabled{% endif %}. To keep sensitive media files private, serve them from a private network or server that requires authentication. {% ifversion fpt or ghec %}For more information on anonymized URLs see "[AUTOTITLE](/authentication/keeping-your-account-and-data-secure/about-anonymized-urls)."{% endif %} {% endwarning %} diff --git a/data/reusables/support/zendesk-old-tickets.md b/data/reusables/support/zendesk-old-tickets.md index dc9c33dbcef4..fdc95112f90c 100644 --- a/data/reusables/support/zendesk-old-tickets.md +++ b/data/reusables/support/zendesk-old-tickets.md @@ -1,7 +1,7 @@ {% ifversion ghes %} {% note %} -**Note**: If you have previously contacted {% data variables.contact.enterprise_support %} through the GitHub Enterprise Support portal, which is now deprecated, you should use the {% data variables.contact.contact_support_portal %} to open new tickets. You can still view your past tickets at [https://enterprise.githubsupport.com](https://enterprise.githubsupport.com). +**Note**: If you have previously contacted {% data variables.contact.enterprise_support %} through the GitHub Enterprise Support portal, which is now deprecated, you should use the {% data variables.contact.contact_landing_page_portal %} to open new tickets. You can still view your past tickets at [https://enterprise.githubsupport.com](https://enterprise.githubsupport.com). {% endnote %} {% endif %} diff --git a/data/variables/contact.yml b/data/variables/contact.yml index 817d81aa63f9..e44e0d097633 100644 --- a/data/variables/contact.yml +++ b/data/variables/contact.yml @@ -1,13 +1,11 @@ -contact_ent_support: '[GitHub Enterprise Support](https://support.github.com/contact?tags=docs-generic)' +contact_ent_support: '[GitHub Enterprise Support](https://support.github.com)' +# GitHub Support (with versioning for GHES, GHAE) - when users need to open a ticket through the support portal contact_support: >- - {% ifversion fpt or ghec %}[GitHub Support](https://support.github.com/contact?tags=docs-generic){% elsif ghes %}your site administrator{% elsif ghae %}your enterprise owner{% endif %} + {% ifversion fpt or ghec %}us through the [GitHub Support portal](https://support.github.com){% elsif ghes %}your site administrator{% elsif ghae %}your enterprise owner{% endif %} -report_abuse: >- - {% ifversion fpt or ghec %}[Report abuse](https://github.com/contact/report-abuse){% endif %} - -report_content: >- - {% ifversion fpt or ghec %}[Report content](https://github.com/contact/report-content){% endif %} +# GitHub Support (no versioning) - when users can self-serve from the support landing page +contact_support_page: '[GitHub Support](https://support.github.com)' contact_dmca: >- {% ifversion fpt or ghec %}[Copyright claims form](https://github.com/contact/dmca){% endif %} @@ -30,17 +28,17 @@ premium_support: 'GitHub Premium Support' # Enterprise Support portal (previously the Zendesk portal at enterprise.githubsupport.com) enterprise_portal: 'GitHub Support portal' -contact_enterprise_portal: '[GitHub Support portal](https://support.github.com/contact?tags=docs-generic)' +contact_enterprise_portal: '[GitHub Support portal](https://support.github.com)' # Azure support (GitHub AE) portal ae_azure_portal: 'Azure Support portal' contact_ae_portal: '[Azure Support portal](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade)' -# GitHub Support portal (for dotcom - this sends users to a contact form) +# GitHub Support portal (for dotcom) support_portal: 'GitHub Support portal' -contact_support_portal: '[GitHub Support portal](https://support.github.com/contact?tags=docs-generic)' +contact_support_portal: '[GitHub Support portal](https://support.github.com/)' -# GitHub Support portal (this sends users to the Support landing page) +# GitHub Support portal - use to refer to the portal landing_page_portal: 'GitHub Support portal' contact_landing_page_portal: '[GitHub Support portal](https://support.github.com/)'