diff --git a/docs/2. Onboarding/02. Facebook Verification Process for WhatsApp Business API.md b/docs/2. Onboarding/02. Facebook Verification Process for WhatsApp Business API.md
index 73c329606..39fe5211c 100644
--- a/docs/2. Onboarding/02. Facebook Verification Process for WhatsApp Business API.md
+++ b/docs/2. Onboarding/02. Facebook Verification Process for WhatsApp Business API.md
@@ -6,26 +6,110 @@ ___
<h4>Note- We recorded this video somedays back while working with an org. We will re-record a better one in future</h4>
-<h5>Things to keep ready before Facebook Verification-</h5>
-Below are the 4 things you need to keep handy before you start FB verification, as you would need to add these details at different points in verification.
+## What is Facebook Business Manager ?
-1) Registration certification- Required to verify the registered name and branding (you can read more about this in next session)
+A `Facebook Business Manager Account` is a tool that helps businesses manage their Facebook pages, accounts, and other assets in one place.
-2) Utility bill (Electricity bill/Internet/Mobile bill)- Required to verify the name of the organization, the address, and phone number i.e
- (BOT number). If the BOT number is not available. Please match the exact address
+It allows you to control who has access to your business information and simplifies the process of collaborating with team members, agencies, or partners.
-3) Bank statement- Required to verify the organization name and address.
-4) Phone number on which you would like to run the chatbot
- Make sure that this phone number should not be associated with WhatsApp Business or WhatsApp application.
- Needs to be active for the use so that you can get sms/call for verification. It could be running on a basic monthly plan.
+## How to create of Facebook Business Manager Account?
-## Creation of FB Business Manager
+Any personal Facebook account can be used for business verification, but the Facebook Page must match the legal documents in terms of name and address.
-Create your Facebook Manager or claim it for an existing page : Click here to know how [Create a Business
+To create your Facebook Manager or claim it for an existing page : Click here to know how to [Create a Business
Manager
](https://www.facebook.com/business/help/1710077379203657?id=180505742745347)
+## How to create a Facebook Page ?
+
+Click here to know how to [Create a Facebook Page](https://www.facebook.com/business/tools/facebook-pages?content_id=Q4fzhXrAfv8acZw&ref=sem_smb&utm_term=facebook%20for%20business&gclid=Cj0KCQjwq_G1BhCSARIsACc7NxqZaNNJiyF0W4EdX2Zg1S3vaK7DSbUjwtLdXlAYY9evQBTzasMXEY0aAo6_EALw_wcB&gad_source=1)
+
+## How to link your existing or new Facebook Business Page to Facebook Business Account: ?
+
+To link an existing or new Facebook business page to your Facebook business account:
+
+- Open your Facebook business account: https://business.facebook.com/
+
+- Open "Settings" > Accounts > Pages and click on "Add"
+
+<img width="661" alt="image" src="https://github.com/user-attachments/assets/a1e2a05e-5c12-42cd-8bbe-2de3a089b276" />
+
+- Select `Add a Page`
+
+<img width="660" alt="image" src="https://github.com/user-attachments/assets/a41b5a65-6777-426b-aed5-a6b8fb215994" />
+
+- In the search type your existing Facebook business page, select it and press `Add Page`
+
+- The page will be added to your Facebook business account
+
+<img width="662" alt="image" src="https://github.com/user-attachments/assets/1e03f9f6-62a5-436c-a32a-69d89d7c09aa" />
+
+## How to verify your domain with Facebook ?
+
+- Go to the Business Manager Settings on the left hand side.
+
+<img width="759" alt="image" src="https://github.com/user-attachments/assets/feaa89b2-907d-4797-ab55-c9e9d3682ba8" />
+
+- Navigate to `Brand Safety and Suitability
+
+- Under this section, you should find an option for `Domain`
+
+- Click on `Add a domain`
+
+
+- Select `request access to your domain`
+
+- You will get three options for how to verify your domain.
+
+1) Adding a TXT record to your DNS
+2) Uploading an HTML file to your server
+3) Placing an HTML script on the homepage of your website.
+
+- The first option is easy if you have access to your cpanel.
+
+- Facebook will provide you with a DNS verification that you need to complete to verify that you own the domain.
+
+- You can add a TXT Record through the cpanel of your hosting provider.
+
+- This is done by logging into your hosting provider, going to your DNS Manager and clicking on `add TXT record`.
+
+- If that’s too much go with option 3: `meta-tag verification`.
+
+- You just copy and paste a small bit of code to your home page by clicking the `meta-tag verification` menu option there in the top right.
+
+- With this method all you need is access to your website and place that the same place you have other tags like Google Tag Manager.
+
+## Additional Notes on Adding a Domain:
+
+When adding a domain, only include the domain name itself without "www." at the beginning. For example, if your domain is
+"www.example.org," you should enter it as "example.org."
+<br/>
+
+
+
+
+
+## What is Business Verification ?
+
+Business verification ensures that a Business Manager account is associated with a genuine business or organization.
+
+This process verifies two key aspects:
+
+- To verify the legal name of the business
+- To verify the legal address or phone number (Note: The phone number should not be linked to a WhatsApp account).
+
+You will have to upload the official documents to prove your business is registered. Facebook Business Manager takes a maximum of 3-4 working days to get verified by Meta.
+
+
+## Which documents are accepted for Facebook Business Verification?
+
+- Certificate/Articles of incorporation
+- Business registration or license document
+- Government-issued business tax document
+- Business bank statement
+- Utility bill
+
## Branding Consistency
For smooth FB verification to happen, it is very important for your organization branding to be consistent with your registered entity name. Here are a few guidelines/workaround for the same-
@@ -46,50 +130,67 @@ For smooth FB verification to happen, it is very important for your organization
4) Since you may also need to later verify your domain(website) you need access to your website codebase or have a valid email id for the
domain such as info@domain.com
-## Facebook Verification Process
-1) Log in using a **Facebook** account connected to your Business Page.
+## Things to keep ready before Facebook Verification:
+
+Below are the 4 things you need to keep handy before you start FB verification, as you would need to add these details at different points in verification.
+
+1) Registration certification- Required to verify the registered name and branding (you can read more about this in next session)
+
+2) Utility bill (Electricity bill/Internet/Mobile bill)- Required to verify the name of the organization, the address, and phone number i.e
+ (BOT number). If the BOT number is not available. Please match the exact address
+
+3) Bank statement- Required to verify the organization name and address.
+
+4) Phone number on which you would like to run the chatbot
+ Make sure that this phone number should not be associated with WhatsApp Business or WhatsApp application.
+ Needs to be active for the use so that you can get sms/call for verification. It could be running on a basic monthly plan.
-2) Access **Meta Business Suite**:
+## Steps to complete Facebook Verification Process:
+
+1) Log in using a `Facebook` account connected to your `Business Page`.
+
+2) Access `Meta Business Suite`
+
+<img width="850" alt="image" src="https://github.com/user-attachments/assets/74a63ea5-872a-4e9b-a1cc-38818eb8f8b1" />
3) Click on the downward-facing arrow in the top-right corner of the Facebook interface to open the dropdown menu.
-4) Select "**Meta Business Suite**" from the dropdown menu.
+<img width="578" alt="image" src="https://github.com/user-attachments/assets/f8311a3e-d941-42ed-a197-c743e6adbe71" />
+
-5) Access Settings: Within the Meta Business Suite, click on "**Settings**."
-
+4) Choose your business name from the dropdown.
+
+5) Click on `Settings` sign right to your bussniess name.
+
+6) If the settings icon isn’t visible, it’s likely that you don’t have a `business portfolio` yet. In that case, click on `Create Business Portfolio`.
+
+7) Fill in all the required details, and once submitted, you should see the `Settings` icon next to your business name.
-6) Navigate to **Business Setting**: Inside the Settings, locate and click on "**Business Settin**g."
+<img width="398" alt="image" src="https://github.com/user-attachments/assets/fd057f17-89df-4a2a-828f-d90c0c169ef8" />
-7) In the Business Setting section, you may find options to update your business details, including the **Legal Business Name, Address,and
- Contact Number**. Ensure that the business phone number matches the BOT number.
+8) Navigate to `Business Setting`: Inside the Settings, locate and click on `Business Setting`
+
+9) In the Business Setting section, you will find options to update your business details, including the `Legal Business Name`, `Address`,and
+ `Contact Number`.
**Note:** The address you enter should match the document you'll be submitting for verification
-8) Check Linked Facebook Page:Go to the "**Accounts**" section on the left-hand side.
+10) Click on `View Details` next to the `Business verification status`.
-9) Under "**Accounts**," click on "**Pages**" to check if your Facebook Page is correctly linked to your Business Manager.
-
+<img width="573" alt="image" src="https://github.com/user-attachments/assets/3760cb4b-f12e-4067-b7f6-9cc1eaf20dcf" />
-10) Configure **Brand Safety and Suitability Settings**:
-In the left-hand menu, locate and click on "Brand Safety and Suitability."
+11) Sometimes, the ‘Start Verification’ button may be grayed out or show as Ineligible for Verification. In such cases, you'll need to create an account on Gupshup and complete a few steps. Once the Gupshup app goes live, return to the Facebook page, and the Start Verification button will be enabled. If it was previously marked as Ineligible, it will change to Start Verification.
-11) Under this section, you should find an option for "**Domain**."
- Click on "**Add a domain**."
-
+<img width="775" alt="image" src="https://github.com/user-attachments/assets/7a6ff0bb-e7fe-4c28-82c1-436206b8e08a" />
-## Additional Notes on Adding a Domain:
-When adding a domain, only include the domain name itself without "www." at the beginning. For example, if your domain is
-"www.example.org," you should enter it as "example.org."
-<br/>
+<img width="989" alt="image" src="https://github.com/user-attachments/assets/b8fe9000-2b05-4de6-bd58-2b3dcfc07039" />
-
-
+12)If the `Start Verification` button is enabled, proceed from point **#28** (at the bottom of this page) and then continue with creating an app on `Gupshup`.
+
+13) Follow the video tutorial and the steps below to learn how to set up `Gupshup`.
- It usually takes 3 to 7 working days to get verified.
- You can if Facebook is verified for not under Business Info.
- Once your Facebook is verified, please start the process to create an account on **Gupshup.**
<h1>Video Tutorial</h1>
@@ -130,12 +231,9 @@ Next, go to [Gupshup.io](https://www.gupshup.io/) and click on sign up
-6. Create an App page will open up. Click on the select `Access API` button.
-
-
-
-7. Enter an app name (No space or special characters allowed). This is something internal and not visible to your end users & also **it cannot be changed once setup is completed**. So you can go for something like `GlificChatbot` or `TamilNaduChatbot` etc…
+6. Enter an app name (No space or special characters allowed). T
+This is something internal and not visible to your end users & also **it cannot be changed once setup is completed**. So you can go for something like `GlificChatbot` or `TamilNaduChatbot` etc…
@@ -145,25 +243,24 @@ Next, go to [Gupshup.io](https://www.gupshup.io/) and click on sign up
-9. After creating the app you will be redirected to the what app dashboard(image below). Click on the `Go live` button.
+9. After creating the app you will be redirected to the WhatApp dashboard(image below). Click on the `Go live` button.
-10. On the Next step click on `Get started` button under **Instant onboarding with Facebook embed**.
+10. Select the type of phone number you wish to configure for your WhatsApp Business Account.
-
+<img width="768" alt="image" src="https://github.com/user-attachments/assets/ab3614a9-a68c-4cdf-8fc4-24ecc33ccb80" />
-11. Select the **Country** and scroll down to click on the `Proceed` button.
+11. Review the `data storage region`, the respective country's WhatsApp free, and select `Proceed`.
-
+<img width="894" alt="image" src="https://github.com/user-attachments/assets/e3b77607-a051-4bbc-a010-b2561361a15b" />
12. Enter the details of a contact person from your organization (It should be someone who would be managing chatbot work for the organization) & click `Next`button.
-
-
+<img width="771" alt="image" src="https://github.com/user-attachments/assets/b2e98ffe-53e0-4eb3-a0dd-d548ec1a5ed9" />
13. Click on `Confirm` button.
@@ -172,106 +269,81 @@ Next, go to [Gupshup.io](https://www.gupshup.io/) and click on sign up
14. Click on `Continue with Facebook` in the next page. It will redirect to Facebook login page.
-
-
+<img width="772" alt="image" src="https://github.com/user-attachments/assets/06e05787-b9b6-419e-9b64-93d546217fd8" />
-15. Configure read receipts in the Gupshup account. Please refer to [Configure read receipts in Gupshup account](https://glific.github.io/docs/docs/FAQ/Configure%20read%20receipts%20in%20Gupshup%20account./) for detailed steps.
+- This step will open a pop-up window leading to Facebook.com. Do not close the pop-up window or navigate to a different page.
+- Please ensure that your browser is configured to allow pop-ups to load.
-16. On FaceBook Registration. Click on `Continue with FaceBook` button.
+15. Log into Facebook if you haven't already or click Continue as [your name] if you're already signed in. After logging in, you will be shown an overview of the process of connecting
+ your number to WhatsApp.
-
+<img width="766" alt="image" src="https://github.com/user-attachments/assets/449ae355-ebd2-4da3-bebb-a4b133600149" />
+16. Select `Get Started`.
-17. Select your business page with which you want to setup your WhatsApp chatbot. and Click `Continue`.
+<img width="769" alt="image" src="https://github.com/user-attachments/assets/9516829b-21b5-40f2-92ac-8e391836157b" />
-
+17. Fill in your business information and select `Next`.
+<img width="773" alt="image" src="https://github.com/user-attachments/assets/12827667-e3d2-4df9-8da0-ed919ca01666" />
-18. Enter `display name` of your business. This will be visible to your users. The display name should be similar to your brand identity and not different like Glific Two-Way Communication can't be GTWC. GTWC will get rejected.
+18. Next, you will be able to select a WhatsApp Business Account (WABA) and WhatsApp Business Profile or create a new one.
-
+<img width="769" alt="image" src="https://github.com/user-attachments/assets/3fcaf45e-905b-4c88-9774-ad0ec0e5c5b6" />
+19. Now, provide details for your business information.
-19. You will get a message `Account has been setup`. Click on `Continue to Step 2`
+<img width="767" alt="image" src="https://github.com/user-attachments/assets/c5d759ab-91cc-452a-bdac-80ced08c0449" />
-
+20. Create or select your WhatsApp Business account. Then, select Next.
+<img width="770" alt="image" src="https://github.com/user-attachments/assets/b30028e1-58ea-4da6-86c6-3c70832424d0" />
-20. Select your business category like `Non-Profit`**.** And add your organisation details
+21. Provide a WhatsApp Business display name and select the category. Then, select Next.
-
+<img width="764" alt="image" src="https://github.com/user-attachments/assets/7853377b-b892-4338-9332-a02290a3f2c0" />
+22. Next, you will receive a verification code on your registered phone number. Enter the verification code and select Next.
-21. Enter your `Chatbot number`and click on `send code`. Select`Text message`
+<img width="768" alt="image" src="https://github.com/user-attachments/assets/4dcbe3f6-cd53-421b-b2d9-71f0fbc2cf03" />
-
+23. Review the permissions requested and select Continue.
-
+<img width="768" alt="image" src="https://github.com/user-attachments/assets/8ea04b5b-f874-4e06-9832-7325269556ca" />
+24. You're all set to go. Select Finish.
-22. Click `OK`
+<img width="767" alt="image" src="https://github.com/user-attachments/assets/23a1b538-7329-4ab3-a898-fa2b5bc8c1e3" />
-
+24. Confirm the WABA ID and phone number.
+<img width="769" alt="image" src="https://github.com/user-attachments/assets/16533c4c-a074-405f-88aa-debfc169270f" />
-23. Go back to your Gupshup account/tab. Select your BOT number and click on `Confirm`
+25. Congratulation! You are now ready to send messages. Select Go to dashboard.
-
+<img width="770" alt="image" src="https://github.com/user-attachments/assets/0b81b393-0016-47e7-9f12-bda6eafcf686" />
+26. Configure read receipts in the Gupshup account. Please refer to [Configure read receipts in Gupshup account](https://glific.github.io/docs/docs/FAQ/Configure%20read%20receipts%20in%20Gupshup%20account./) for detailed steps.
-24. Click `confirm` on the next screen
+27 Upload a display picture so it can be visible to your end users.Please refere [Update my profile picture of BOT](https://glific.github.io/docs/docs/FAQ/Update%20my%20profile%20picture%20of%20BOT/)
-
-
-
-25. Click on `Go to Dashboard`button on Congratulations page. Your setup is complete.
-
-
-
-
-26. Then go to the Security Centre page on Facebook business manager. You should find the button activated. In case it doesn't get activated instantly, you may give it some time. If it's taking longer than a few hours, contact us.
+28. Then go to the Security Centre page on `Facebook business manager`. You should find the `start verification` button activated. In case it doesn't get activated instantly, you may give it some time. If it's taking longer than a few hours, contact us.
-27. If you still don't see or get access to `start verification`, go to News Pages in your business manager, add your page and then click on verify your business.
+29. If you still don't see or get access to `start verification`, go to News Pages in your business manager, add your page and then click on verify your business.
-28. The process is straightforward after that. You will be required to verify your business by uploading some documents. Please refer to this document for verification guidance: [https://drive.google.com/file/d/1HhcirTBjhiYdXcOUFg04uJG4yxL8vpq-/view?usp=sharing/](https://drive.google.com/file/d/1HhcirTBjhiYdXcOUFg04uJG4yxL8vpq-/view?usp=sharing/)
-
-
-29. As the doc will mention, using `Certificate of registration` is highly recommended to not get the approval process rejected. _Please make sure your provided business details exactly match with the detail in the document._
-
-
-30. Once done, Facebook will take 3-4 days to review and you will receive an email once this is done. The button in the Security Centre will also have changed. Please reach out to us in case it's taking more than a week. We'll reach out to FB to expedite the process.
-
-
-31. While the Facebook business is getting verified, you can send us a request to set up a glific account. (Note : Billing will start as soon as the account is set up) . To set up you account send us your details here: [https://cc.tides.coloredcow.com/organization-registration](https://cc.tides.coloredcow.com/organization-registration) after clicking on `continue` button
- 1. App Name _(see step 11 above)_
- 1. Your chatbot phone number _(what you used in step 25)_
-
-
-32. API key For API key, go to Gupshup **_Home>> Dashboard >> Profile Settings_** on Gupshup page and click on your `profile image` to get your API key.
-
-
-
-___
-## After Glific setup:
-
-
-Update the Gupshup settings with a **callback URL**. (_**_we will provide you with the callback URL to add_**_)
-
-Steps to update the **Callback URL**.
+30. The process is straightforward after that. You will be required to verify your business by uploading some documents. Please refer to this document for verification guidance: [https://drive.google.com/file/d/1HhcirTBjhiYdXcOUFg04uJG4yxL8vpq-/view?usp=sharing/](https://drive.google.com/file/d/1HhcirTBjhiYdXcOUFg04uJG4yxL8vpq-/view?usp=sharing/)
-1. Click on the **App name** in the Dashboard.
-
+31. As the doc will mention, using `Certificate of registration` is highly recommended to not get the approval process rejected. _Please make sure your provided business details exactly match with the detail in the document._
-2. Click on **Webhook** option on the top. Then enter the Callback URL in the Box below & click on `Set` button.
+32. Once done, Facebook will take 3-4 working days to review and you will receive an email once this is done. The button in the Security Centre will also have changed. Please reach out to us in case it's taking more than a week. We'll reach out to FB to expedite the process.
-