Summary Introduction Establish the Fundamentals Performance Management 101 Identify Priorities Set Goals Measure Progress Build Strong Measures Measure the Measurers Gather a Team and Data Align Data to Goals Conduct Relevant Analysis Performance Analytics 101 Convene with Purpose Is Stat Right for You? 30 Reasons to Implement a Stat Program in Your City Gotcha vs. No Surprises Prepare for the First Stat Meeting Determine Meeting Structure Preparing for Launch Host a Stat Meeting Stat Seating Chart (Example) Take Action Causes of Inaction People Leadership & Management Resources Laws & Policy Process Insights Conclusion Glossary Appendix A: Communicating Progress Appendix B: Sample Stat Memo Appendix C: Sample Follow-Up Memo Appendix D: Sample Stat Analyst Job Description