Create a Guide/Template: How to Troubleshoot 1Password's One-time Password and Use Backup Codes

[JessicaLucindaCheng]

Overview

We need to create a guide on how to use backup codes in GitHub when 1Password's one-time password is not working for the user so that the user can still gain access.

Action Items

The phases in the guide-making process are listed below. Each phase displayed in blue is linked to a wiki page with instructions on how to complete that phase. Open the wiki page in a new tab, copy the instructions for each part into the section labeled 'Tasks' at the bottom of this issue, and complete each task listed.

• Gather Examples Solo (open in a new tab)
• Gather Examples Collaboratively
• Create a Guide Draft
  • If needed, create a template
• Have your guide peer reviewed
• Present your guide for leadership review

Resources/Instructions

Google Drive Folder for this Guide’s documents and shortcuts (to documents in other locations) 0072 [DRAFT] How to Troubleshoot 1Password's One-time Password and Use Backup Codes

Projects to Check

Tasks

• This is where you will copy instructions from the wiki page for the step you are currently on.

[JessicaLucindaCheng]

Progress update

• Progress: I started a first draft but didn't quite finish it
• Blockers: None yet
• Availability: 6 hours
• ETA: April 30, 2023 to complete first draft

Tasks

• When the guide for this issue is done, in Guide: Log into a Google Account with 2-Step Verification Using 1Password, replace the troubleshoot section with a link to the troubleshooting guide.

[Aditya23soni]

Prior version of issue

Overview

We need to create a guide on how to use backup codes in GitHub when 1Password's one-time password is not working for the user so that the user can still gain access.

Action Items

• Add the "TG: Create Guide" label
• Create a guide
  • Once done, remove the "TG: Create Guide" label and add the "TG: Review Guide" label
• Review the guide with product management communities of practice
  • Once done, remove the "TG: Review Guide" label and add the "TG: Leadership Review" label
• Present to Hack for LA leadership team for sign off
  • Once approved, remove the "TG: Leadership Review" label and add the "TG: Place Guide" label
• Possibly create an issue template on .github
  • Include link to template under resources if you add it as a template in .github

Resources

• Update tracker issue Create a Guide/Template: How to Format A Guide #106 with the name of item you are working
• Folder with Guide, Graphics and Annotations slide deck, Header

[Aditya23soni]

Assignee, Labels, Project Board Placement, and Milestones for this issue in the Ops Repo:

[Aditya23soni]

@JessicaLucindaCheng This guide issue is moving to the knowledgebase-content repo. If you would like to maintain edit access to the issue and its associated files, please fill out the Google Drive Access Form.

[Aditya23soni]

(https://drive.google.com/drive/folders/12MRORAcPY_-UMHD183PiJFlAdVmOQmIX)

• Unable to view this document while moving this issue