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support-hours.md

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description
Set notification priority based on support hours

Support hours

Define support hours for alert sources and call routing numbers to manage the priority of alert notifications and to route calls to different targets.

Create support hours

  1. Navigate to Alert sources --> Support hours

  2. Click on Create new support hours\

  3. Select the team to which the support hours belong to (if any), give it a name, and enter your support hours.

  4. Click Save. You can now use these support hours in alert sources and call routing numbers to set notification priority of alerts and route incoming call routing calls to different targets based on support hours.

{% embed url="https://www.youtube.com/watch?v=jhugIuPxh9M" %}

{% hint style="info" %} Global support hours are not yet available for call routing numbers

Support hours for call routing numbers are not yet global and are specified for each number. Global support hours for call routing numbers will be available very soon; please follow product updates in ilert release notes. {% endhint %}