LG webOS - Playback hangs when audio is transcoded to stereo

[0xBADEAFFE]

This issue respects the following points:

• This issue is not already reported on GitHub (I've searched it).
• I agree to follow Jellyfin's Code of Conduct.
• This report addresses only a single issue; If you encounter multiple issues, kindly create separate reports for each one.

Describe the bug

If I set the maximum permitted audio channels to stereo in the playback settings on the TV and the sound has to be transcoded to stereo, playback hangs after a while. In this case, it is always at the same points.

Version info:

• Jellyfin 10.10.6ubu2404-ls53 docker image on unraid
• LG C2 with webOS TV-Version webOS24 / 9.2.1-2607, Dolby Vision 32.22
• Jellyfin for WebOS 1.2.2 from LG app store

Reproduction Steps

1. go to Settings in the app and then Playback
2. set the maximum permitted audio channels to stereo and save the change
3. play a video
4. if the audio is transcoded to stereo, the entire playback hangs after a while

Expected/Actual behaviour

Despite transcoding, playback should not hang.

Media info of the file

lib/jellyfin-ffmpeg/ffprobe "data/tvshows/Silo/Season 02/Silo.S02E01.GERMAN.1080p.h264.mkv"
ffprobe version 7.0.2-Jellyfin Copyright (c) 2007-2024 the FFmpeg developers
  built with gcc 13 (Ubuntu 13.3.0-6ubuntu2~24.04)
  configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      59.  8.100 / 59.  8.100
  libavcodec     61.  3.100 / 61.  3.100
  libavformat    61.  1.100 / 61.  1.100
  libavdevice    61.  1.100 / 61.  1.100
  libavfilter    10.  1.100 / 10.  1.100
  libswscale      8.  1.100 /  8.  1.100
  libswresample   5.  1.100 /  5.  1.100
  libpostproc    58.  1.100 / 58.  1.100
Input #0, matroska,webm, from 'data/tvshows/Silo/Season 02/Silo.S02E01.GERMAN.1080p.h264.mkv':
  Metadata:
    encoder         : libebml v1.4.4 + libmatroska v1.7.1
  Duration: 00:45:19.87, start: 0.000000, bitrate: 11594 kb/s
  Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709, progressive), 1918x802 [SAR 1:1 DAR 959:401], 23.98 fps, 23.98 tbr, 1k tbn (default)
      Metadata:
        BPS             : 10054127
        DURATION        : 00:45:19.842000000
        NUMBER_OF_FRAMES: 65211
        NUMBER_OF_BYTES : 3418204776
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:1(ger): Audio: eac3 (Dolby Digital Plus + Dolby Atmos), 48000 Hz, 5.1(side), fltp, 768 kb/s (default)
      Metadata:
        BPS             : 768000
        DURATION        : 00:45:19.872000000
        NUMBER_OF_FRAMES: 84996
        NUMBER_OF_BYTES : 261107712
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:2(eng): Audio: eac3 (Dolby Digital Plus + Dolby Atmos), 48000 Hz, 5.1(side), fltp, 768 kb/s
      Metadata:
        BPS             : 768000
        DURATION        : 00:45:19.872000000
        NUMBER_OF_FRAMES: 84996
        NUMBER_OF_BYTES : 261107712
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:3(ger): Subtitle: subrip (srt) (default) (forced)
      Metadata:
        title           : Deutsch (forced)
        BPS             : 0
        DURATION        : 00:42:12.240000000
        NUMBER_OF_FRAMES: 6
        NUMBER_OF_BYTES : 199
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:4(ger): Subtitle: subrip (srt)
      Metadata:
        title           : Deutsch
        BPS             : 14
        DURATION        : 00:44:29.252000000
        NUMBER_OF_FRAMES: 166
        NUMBER_OF_BYTES : 4702
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:5(ger): Subtitle: subrip (srt)
      Metadata:
        title           : Deutsch (SDH)
        BPS             : 26
        DURATION        : 00:44:33.840000000
        NUMBER_OF_FRAMES: 366
        NUMBER_OF_BYTES : 8997
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:6(eng): Subtitle: subrip (srt)
      Metadata:
        title           : English
        BPS             : 14
        DURATION        : 00:43:36.909000000
        NUMBER_OF_FRAMES: 168
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        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
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      Metadata:
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        NUMBER_OF_BYTES : 7132
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      Metadata:
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        DURATION        : 00:44:44.100000000
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        NUMBER_OF_BYTES : 6842
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
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  Stream #0:9(cze): Subtitle: subrip (srt)
      Metadata:
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  Stream #0:10(dan): Subtitle: subrip (srt)
      Metadata:
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        DURATION        : 00:44:44.100000000
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        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
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  Stream #0:11(gre): Subtitle: subrip (srt)
      Metadata:
        title           : Ελληνικά
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        DURATION        : 00:44:44.100000000
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        NUMBER_OF_BYTES : 8159
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:12(eng): Subtitle: subrip (srt)
      Metadata:
        title           : English (CC)
        BPS             : 22
        DURATION        : 00:44:06.945000000
        NUMBER_OF_FRAMES: 334
        NUMBER_OF_BYTES : 7468
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
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  Stream #0:13(spa): Subtitle: subrip (srt)
      Metadata:
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        NUMBER_OF_BYTES : 5139
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  Stream #0:14(spa): Subtitle: subrip (srt)
      Metadata:
        title           : Español (España)
        BPS             : 14
        DURATION        : 00:44:43.391000000
        NUMBER_OF_FRAMES: 176
        NUMBER_OF_BYTES : 4943
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
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  Stream #0:15(est): Subtitle: subrip (srt)
      Metadata:
        title           : eesti
        BPS             : 13
        DURATION        : 00:44:44.100000000
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        NUMBER_OF_BYTES : 4675
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:16(fin): Subtitle: subrip (srt)
      Metadata:
        title           : Suomi
        BPS             : 12
        DURATION        : 00:44:44.100000000
        NUMBER_OF_FRAMES: 168
        NUMBER_OF_BYTES : 4302
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:17(fre): Subtitle: subrip (srt)
      Metadata:
        title           : Français (France)
        BPS             : 14
        DURATION        : 00:44:12.987000000
        NUMBER_OF_FRAMES: 174
        NUMBER_OF_BYTES : 4841
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:18(fre): Subtitle: subrip (srt)
      Metadata:
        title           : Français (Canada)
        BPS             : 14
        DURATION        : 00:44:12.987000000
        NUMBER_OF_FRAMES: 174
        NUMBER_OF_BYTES : 4841
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
        _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:19(heb): Subtitle: subrip (srt)
      Metadata:
        title           : עברית
        BPS             : 20
        DURATION        : 00:44:44.100000000
        NUMBER_OF_FRAMES: 179
        NUMBER_OF_BYTES : 7000
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
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  Stream #0:20(hin): Subtitle: subrip (srt)
      Metadata:
        title           : हिन्दी
        BPS             : 41
        DURATION        : 00:44:44.100000000
        NUMBER_OF_FRAMES: 180
        NUMBER_OF_BYTES : 13765
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
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  Stream #0:21(hun): Subtitle: subrip (srt)
      Metadata:
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        BPS             : 14
        DURATION        : 00:44:44.100000000
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        NUMBER_OF_BYTES : 4737
        _STATISTICS_WRITING_APP: mkvmerge v74.0.0 ('You Oughta Know') 64-bit
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  Stream #0:22(ind): Subtitle: subrip (srt)
      Metadata:
        title           : Bahasa Indonesia
        BPS             : 14
        DURATION        : 00:44:44.100000000
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        NUMBER_OF_BYTES : 4861
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  Stream #0:23(ita): Subtitle: subrip (srt)
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        DURATION        : 00:44:04.895000000
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  Stream #0:24(jpn): Subtitle: subrip (srt)
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      Metadata:
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  Stream #0:26(lit): Subtitle: subrip (srt)
      Metadata:
        title           : lietuvių
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  Stream #0:27(lav): Subtitle: subrip (srt)
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        DURATION        : 00:44:44.100000000
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  Stream #0:28(may): Subtitle: subrip (srt)
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Logs

18:01:24] [INF] [106] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 192.168.X.XX request
[18:02:03] [INF] [106] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for XXX. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: True
[18:02:04] [INF] [106] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -fflags +genpts -f matroska -i file:"/data/tvshows/Silo/Season 02/Silo.S02E01.GERMAN.1080p.h264.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ab 256000 -af "pan=stereo|c0=c0+0.707c2+0.707c4|c1=c1+0.707c2+0.707c5,volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type fmp4 -hls_fmp4_init_filename "6c31c952191541b49defe07ec4a8e283-1.mp4" -start_number 0 -hls_segment_filename "/config/data/transcodes/6c31c952191541b49defe07ec4a8e283%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "/config/data/transcodes/6c31c952191541b49defe07ec4a8e283.m3u8"
[18:02:14] [INF] [112] MediaBrowser.Controller.MediaEncoding.TranscodingJob: Stopping ffmpeg process with q command for /config/data/transcodes/6c31c952191541b49defe07ec4a8e283.m3u8
[18:02:14] [INF] [104] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[18:02:14] [INF] [112] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -ss 00:31:09.284 -noaccurate_seek -fflags +genpts -f matroska -i file:"/data/tvshows/Silo/Season 02/Silo.S02E01.GERMAN.1080p.h264.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ab 256000 -af "pan=stereo|c0=c0+0.707c2+0.707c4|c1=c1+0.707c2+0.707c5,volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type fmp4 -hls_fmp4_init_filename "6c31c952191541b49defe07ec4a8e283-1.mp4" -start_number 311 -hls_segment_filename "/config/data/transcodes/6c31c952191541b49defe07ec4a8e283%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "/config/data/transcodes/6c31c952191541b49defe07ec4a8e283.m3u8"
[18:02:30] [INF] [104] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[18:02:35] [INF] [107] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: Deleting partial stream file(s) /config/data/transcodes/6c31c952191541b49defe07ec4a8e283.m3u8
[18:02:37] [INF] [104] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app Jellyfin Web 10.10.6 playing Die Ingenieurin. Stopped at 1870289 ms
[18:03:03] [INF] [104] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for XXX. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: True
[18:03:04] [INF] [44] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -fflags +genpts -f matroska -i file:"/data/tvshows/Silo/Season 02/Silo.S02E01.GERMAN.1080p.h264.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ab 256000 -af "pan=stereo|c0=c0+0.707c2+0.707c4|c1=c1+0.707c2+0.707c5,volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "/config/data/transcodes/9e18e406a91ac293ff9164d649d30400%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/config/data/transcodes/9e18e406a91ac293ff9164d649d30400.m3u8"
[18:03:06] [INF] [112] MediaBrowser.Controller.MediaEncoding.TranscodingJob: Stopping ffmpeg process with q command for /config/data/transcodes/9e18e406a91ac293ff9164d649d30400.m3u8
[18:03:06] [INF] [112] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[18:03:06] [INF] [112] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -ss 00:31:09.284 -fflags +genpts -f matroska -i file:"/data/tvshows/Silo/Season 02/Silo.S02E01.GERMAN.1080p.h264.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ab 256000 -af "pan=stereo|c0=c0+0.707c2+0.707c4|c1=c1+0.707c2+0.707c5,volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type mpegts -start_number 311 -hls_segment_filename "/config/data/transcodes/9e18e406a91ac293ff9164d649d30400%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/config/data/transcodes/9e18e406a91ac293ff9164d649d30400.m3u8"
[18:03:21] [INF] [107] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[18:03:34] [INF] [75] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -ss 00:28:04.182 -fflags +genpts -f matroska -i file:"/data/tvshows/Silo/Season 02/Silo.S02E01.GERMAN.1080p.h264.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ab 256000 -af "pan=stereo|c0=c0+0.707c2+0.707c4|c1=c1+0.707c2+0.707c5,volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type mpegts -start_number 280 -hls_segment_filename "/config/data/transcodes/9e18e406a91ac293ff9164d649d30400%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/config/data/transcodes/9e18e406a91ac293ff9164d649d30400.m3u8"
[18:03:52] [INF] [44] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0

FFmpeg logs

Server version

10.10.6

Web version

10.10.6 (c335a30)

Build version

10.10.6

Platform

LG webOS

Browser

Jellyfin webOS App

Additional information

No response