Innr bulbs & plugs not available after homey 5.0 fw update

[tom9865]

Since homey fw 5.0 update the problem is persitantly existing. I have around 20 Innr devices. Bulbs and plugs.
They all are unavailable after a restart of homey. Red triangle, message: Zigbee device could not be initialized". Restarting the Innr App or disable/enable the app does not solve it for all devices. Healing the zigbee network (ptp homey, wait 10 min, plug back in, wait 30min before doing anything) seems to help. But only until the next reboot of homey.

Any idea how this can be fixed?
Diagnostocs report: 2389d625-5049-440d-a6b4-a942bb11931f

Best regards,
Tom

[kasteleman]

Can you describe your zigbee environment more in detail? Other zigbee brands in use? Specific devices that are unavailable etc etc? Op do 11 mrt. 2021 om 08:47 schreef tom9865 <[email protected]>

…

Since homey fw 5.0 update the problem is persitantly existing. I have around 20 Innr devices. Bulbs and plugs. They all are unavailable after a restart of homey. Red triangle, message: Zigbee device could not be initialized". Restarting the Innr App or disable/enable the app does not solve it for all devices. Healing the zigbee network (ptp homey, wait 10 min, plug back in, wait 30min before doing anything) seems to help. But only until the next reboot of homey. Any idea how this can be fixed? Diagnostocs report: 2389d625-5049-440d-a6b4-a942bb11931f Best regards, Tom — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#28>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABNGEKCAPSAC56TXWUAHF7DTDBYRPANCNFSM4Y7YC5QQ> .

[tom9865]

Hi, Thanks for the super quick reply!
I am happy to do so.
I have one zigbee network, all devices are connected directly to Homey.
On Homey I use the following Zigbee brands:

• Innr (plugs sp120&sp220, different bulbs -~15 devices)
• Tint/Müller Licht (bulbs - 2 devices)
• Ikea/Tradfri (remotes and lights - 4 devices)
• Aqara & Xiaomi (door and temperatur sensors, switches, power plugs, motion sensors ~30 devices)
• Osram Lightify (plugs -5 devices)

The problem only occurs with Innr devices, sometimes with all 15 devices, sometimes just with a few. Mainly the problem occurs after regular restart of homey.

What helped me today to get the Innr devices working is:

• Pull the power plug of homey
• Wait 15min
• Plug Homey back in
• Wait 30min before doing anything
• Restart/enable/disable Innr app on homey 3-5 times

Hope that helps with figuring out?

Thanks in advance and best regards,
Tom

[kasteleman]

The have to look into the diagnostic reports more in detail. I noticed some items about e14 and Z3 rgbw bulbs. Is it correct, if so, can you give me the exact INNR models? Op do 11 mrt. 2021 om 12:39 schreef tom9865 ***@***.***>

…

Hi, Thanks for the super quick reply! I am happy to do so. I have one zigbee network, all devices are connected directly to Homey. On Homey I use the following Zigbee brands: - Innr (plugs sp120&sp220, different bulbs -~15 devices) - Tint/Müller Licht (bulbs - 2 devices) - Ikea/Tradfri (remotes and lights - 4 devices) - Aqara & Xiaomi (door and temperatur sensors, switches, power plugs, motion sensors ~30 devices) - Osram Lightify (plugs -5 devices) The problem only occurs with Innr devices, sometimes with all 15 devices, sometimes just with a few. Mainly the problem occurs after regular restart of homey. What helped me today to get the Innr devices working is: - Pull the power plug of homey - Wait 15min - Plug Homey back in - Wait 30min before doing anything - Restart/enable/disable Innr app on homey 3-5 times Hope that helps with figuring out? Thanks in advance and best regards, Tom — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#28 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABNGEKGZS4CMCTAOL3JGMETTDCTVTANCNFSM4Y7YC5QQ> .

[liams239]

Hi, I have the same problem...

I have only Innr lights, aqara and frient devices in my zigbee network. I only have issues with the innr lights.

They don't respons or bad, or they don't switch off anymore.
Restart Homey helps a little bit, restarting innr app doesn't help. The last time it was helping for a little week to plug the power on the Innr lights for a night.

Best regards,

Liam

[kasteleman]

frient devices? Typo? Can you share a picture of the zigbee routing and devices page? It seems to me they lose contact with the controller over time for some reason (not a power cut of the bulbs) and I don’t know the reason for that. I contact Athom and ask them how to troubleshoot that. Op do 11 mrt. 2021 om 20:36 schreef liams239 ***@***.***>

…

Hi, I have the same problem... I have only Innr lights, aqara and frient devices in my zigbee network. I only have issues with the innr lights. They don't respons or bad, or they don't switch off anymore. Restart Homey helps a little bit, restarting innr app doesn't help. The last time it was helping for a little week to plug the power on the Innr lights for a night. Best regards, Liam — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#28 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABNGEKH6IOWSH57XA53C4OTTDELVPANCNFSM4Y7YC5QQ> .

[tom9865]

Thanks!
Yes, e14 and RGB bulbs are the devices I am having most trouble with.
You need a screenshot of the zigbee page from dev homey? Or another report?
I deleted the troublesome devices today from homey and readded them. Since 30 min it is working. Let's see what's happening after regular homey restart (scheduled every night).

br,
Tom

The have to look into the diagnostic reports more in detail. I noticed some items about e14 and Z3 rgbw bulbs. Is it correct, if so, can you give me the exact INNR models? Op do 11 mrt. 2021 om 12:39 schreef tom9865 @.***>
…
Hi, Thanks for the super quick reply! I am happy to do so. I have one zigbee network, all devices are connected directly to Homey. On Homey I use the following Zigbee brands: - Innr (plugs sp120&sp220, different bulbs -~15 devices) - Tint/Müller Licht (bulbs - 2 devices) - Ikea/Tradfri (remotes and lights - 4 devices) - Aqara & Xiaomi (door and temperatur sensors, switches, power plugs, motion sensors ~30 devices) - Osram Lightify (plugs -5 devices) The problem only occurs with Innr devices, sometimes with all 15 devices, sometimes just with a few. Mainly the problem occurs after regular restart of homey. What helped me today to get the Innr devices working is: - Pull the power plug of homey - Wait 15min - Plug Homey back in - Wait 30min before doing anything - Restart/enable/disable Innr app on homey 3-5 times Hope that helps with figuring out? Thanks in advance and best regards, Tom — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#28 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABNGEKGZS4CMCTAOL3JGMETTDCTVTANCNFSM4Y7YC5QQ .

[kasteleman]

What’s the reason for restarting Homey every night? Op do 11 mrt. 2021 om 22:43 schreef tom9865 ***@***.***>

…

Thanks! Yes, e14 and RGB bulbs are the devices I am having most trouble with. You need a screenshot of the zigbee page from dev homey? Or another report? I deleted the troublesome devices today from homey and readded them. Since 30 min it is working. Let's see what's happening after regular homey restart (scheduled every night). br, Tom The have to look into the diagnostic reports more in detail. I noticed some items about e14 and Z3 rgbw bulbs. Is it correct, if so, can you give me the exact INNR models? Op do 11 mrt. 2021 om 12:39 schreef tom9865 *@* .***> … <#m_-6088721041326306961_> Hi, Thanks for the super quick reply! I am happy to do so. I have one zigbee network, all devices are connected directly to Homey. On Homey I use the following Zigbee brands: - Innr (plugs sp120&sp220, different bulbs -~15 devices) - Tint/Müller Licht (bulbs - 2 devices) - Ikea/Tradfri (remotes and lights - 4 devices) - Aqara & Xiaomi (door and temperatur sensors, switches, power plugs, motion sensors ~30 devices) - Osram Lightify (plugs -5 devices) The problem only occurs with Innr devices, sometimes with all 15 devices, sometimes just with a few. Mainly the problem occurs after regular restart of homey. What helped me today to get the Innr devices working is: - Pull the power plug of homey - Wait 15min - Plug Homey back in - Wait 30min before doing anything - Restart/enable/disable Innr app on homey 3-5 times Hope that helps with figuring out? Thanks in advance and best regards, Tom — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#28 (comment) <#28 (comment)>>, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABNGEKGZS4CMCTAOL3JGMETTDCTVTANCNFSM4Y7YC5QQ . — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#28 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABNGEKGHQ4HJUJ4OXBYQQVTTDE2QHANCNFSM4Y7YC5QQ> .

[tom9865]

Actually Athom told me to do so to ensure Homey Pro RAM get's cleaned from time to time as I am using quiete a lot of apps.
But I will switch it to weekly restart now and see if it works with good performance too...
Why are you asking?

[tom9865]

In addition one sp120 plug is having always trouble too, showing the red triangle.

[kasteleman]

I ask because INNR he past I had to do that as well, but it gave me more troubles instead of benefits. Did you try to re-include that specific SP 120? Op do 11 mrt. 2021 om 23:07 schreef tom9865 ***@***.***>

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In addition one sp120 plug is having always trouble too, showing the red triangle. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#28 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABNGEKD2BK6PYJSGGMQXVULTDE5IRANCNFSM4Y7YC5QQ> .

[tom9865]

The have to look into the diagnostic reports more in detail. I noticed some items about e14 and Z3 rgbw bulbs. Is it correct, if so, can you give me the exact INNR models? Op do 11 mrt. 2021 om 12:39 schreef tom9865 @.***>

Sure!

• Innr RB 285 C (RGB e27)
• Innr SP120 (plug)

[tom9865]

I ask because INNR he past I had to do that as well, but it gave me more troubles instead of benefits. Did you try to re-include that specific SP 120? Op do 11 mrt. 2021 om 23:07 schreef tom9865 @.***>

I re-included now all Innr devices. Resetted them twice manually before re-inclusion. Still after a while some (two RGB bulbs) and one SP120 plug get the red triangle. Solving tempory possible with app disable/enable/restart.