[16.0][NEW] Módulo de integração entre Helpdesk e Discord

enterprise_helpdesk_discord_connector/README.rst

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+=================================
+KMEE HELDESK DISCORD INTEGRATION
+=================================

enterprise_helpdesk_discord_connector/__init__.py

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+from . import models

enterprise_helpdesk_discord_connector/__manifest__.py

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+# Copyright 2023 KMEE
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Enterprise Helpdesk Discord Connector",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "KMEE",
+    "website": "https://kmee.com.br",
+    "depends": [
+        "base",
+        "helpdesk",
+    ],
+    "data": [
+        "views/res_config_settings.xml"
+    ]
+}

enterprise_helpdesk_discord_connector/models/__init__.py

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+from . import helpdesk_ticket
+from . import res_config

enterprise_helpdesk_discord_connector/models/helpdesk_ticket.py

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+# Copyright 2023 KMEE
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import models, fields, api
+import requests
+from odoo.tools import html2plaintext
+
+class HelpdeskTicket(models.Model):
+    _inherit = 'helpdesk.ticket'
+
+    @api.model
+    def create(self, vals):
+        ticket = super(HelpdeskTicket, self).create(vals)
+        self.send_discord_notification(ticket)
+        return ticket
+
+    def send_discord_notification(self, ticket):
+        webhook_url = self.env['ir.config_parameter'].sudo().get_param('helpdesk.discord_webhook_url')
+        if webhook_url:
+            description = html2plaintext(ticket.description or "")
+            data = {
+                "content": f"Novo ticket criado:\n**Título:** {ticket.name}\n**Cliente:** {ticket.partner_id.name}\n**Responsável:** {ticket.user_id.name or 'N/A'}\n**Descrição:** {description}"
+            }
+            headers = {
+                'Content-Type': 'application/json'
+            }
+            response = requests.post(webhook_url, json=data, headers=headers)

enterprise_helpdesk_discord_connector/models/res_config.py

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+# Copyright 2023 KMEE
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import models, fields
+import requests
+
+
+class HelpdeskConfigSettings(models.TransientModel):
+    _inherit = 'res.config.settings'
+
+    discord_webhook_url = fields.Char(string="Discord Webhook URL", config_parameter='helpdesk.discord_webhook_url')
+
+    def action_test_discord_webhook(self):
+        webhook_url = self.env['ir.config_parameter'].sudo().get_param('helpdesk.discord_webhook_url')
+        if webhook_url:
+            data = {
+                "content": "Teste de integração do webhook do Discord: A integração está funcionando corretamente."
+            }
+            headers = {
+                'Content-Type': 'application/json'
+            }
+            response = requests.post(webhook_url, json=data, headers=headers)
+            if response.status_code == 204 or response.status_code==200:
+                return {
+                        'type': 'ir.actions.client',
+                        'tag': 'display_notification',
+                        'params': {
+                            'title': 'Sucesso!',
+                            'message': 'Notificação de teste enviada com sucesso para o Discord.',
+                            'type': 'success',
+                            'sticky': False,
+                        }
+                    }
+            else:
+                return {
+                        'type': 'ir.actions.client',
+                        'tag': 'display_notification',
+                        'params': {
+                            'title': 'Erro!',
+                            'message': f'Falha ao enviar notificação para o Discord: {response.status_code} - {response.text}',
+                            'type': 'danger',
+                            'sticky': False,
+                        }
+                    }
+        else:
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': 'Erro!',
+                    'message': 'URL do webhook do Discord não está configurada.',
+                    'type': 'danger',
+                    'sticky': False,
+                }
+            }
+

enterprise_helpdesk_discord_connector/views/res_config_settings.xml

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+<?xml version="1.0" encoding="UTF-8"?>
+
+<odoo>
+    <record id="res_config_settings_view_form" model="ir.ui.view">
+        <field name="name">res.config.settings.view.form.inherit.helpdesk</field>
+        <field name="model">res.config.settings</field>
+        <field name="inherit_id" ref="base.res_config_settings_view_form" />
+        <field name="arch" type="xml">
+            <xpath expr="//div[hasclass('settings')]" position="inside">
+                <div class="app_settings_block" data-string="Helpdesk" data-key="helpdesk" string="Helpdesk" >
+                    <h2>Integração do Helpdesk com Discord</h2>
+                    <div class="col-xs-12 row o_settings_container">
+                        <div class="col-xs-12 row col-md-12 o_setting_box">
+                            <div class="o_setting_right_pane border-start-0">
+                                <div class="content-group">
+                                    <div class="row">
+                                        <label for="discord_webhook_url">Discord Webhook URL</label>
+                                        <field name="discord_webhook_url" class="form-control"/>
+                                        <button name="action_test_discord_webhook" string="Testar Webhook do Discord" type="object" class="btn btn-primary"/>
+                                    </div>
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                </div>
+            </xpath>
+        </field>
+    </record>
+</odoo>