title permalink 311 /311/ 311 White Papers 311: The Next Wave - Nine Imperatives For Leadership of 311-Enabled Government - Harvard 2008 Call 311: Connecting Citizens to Local Government - Customer Service and 311/CRM Technology in Local Governments: Lessons on Connecting with Citizens - ICMA 2008 General 311 Information 311 information from Dispatch Magazine 311 on Wikipedia Gov 2.0 guide to 311 and Open311