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PrivacyPolicy.html
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<!DOCTYPE html>
<html lang="en" class="no-js">
<head>
<meta charset="utf-8" />
<title>Inessa Technologies Pvt. Ltd</title>
<meta name="description" content="">
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<ul>
<li><a href="index.html">Home</a></li>
<li><a href="#">Privacy policy</a></li>
</ul>
</div>
<div class="bread-title">
<h2>Privacy policy</h2>
</div>
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</div>
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</section>
<section class="about-agency pad-tb block-1 te-c">
<div class="container">
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<div class="col-lg-12">
<div class="pvcpolcy">
<p>MIHY respects your privacy and recognizes the need to protect your personal information (any
information by which you can be identified, such as name, address, financial information,
and telephone number) you share with us. We would like to assure you that we follow
appropriate standards when it comes to protecting your privacy on our web sites and
applications.</p>
<p>We track the Internet address of the domains from which people visit us and analyze this data
for trends and statistics, but the individual user remains anonymous.</p>
<p>Please note that our Privacy Policy forms part of our Terms and conditions available at
https://inessa.co.in/TermsAndConditions.html </p>
<p>A transaction on MIHY is to be conducted by persons above the age of 18 years only. If you
are under 18 years of age, you are not allowed to make a transaction in MIHY. It is the duty
of the legal guardians of all persons below 18 years of age to ensure that their wards do
not make a transaction without their supervision on MIHY. It shall be automatically deemed
that by allowing any person below the age of 18 years to transact on MIHY, their legal
guardians have expressly consented to their use and we disclaim any liability arising from
your failure to do so.</p>
<p>We may collect your personal data when you:</p>
<ul class="mt10 list-style-">
<li>create an account with us or</li>
<li>otherwise provide us with your personal data or</li>
<li>use of any related services connected to MIHY or</li>
<li>participate in contests and surveys, apply for a job, or otherwise participate in
activities we promote that might require information about you; or</li>
<li>complete contact forms or request newsletters or other information from us (ex: email)
</li>
</ul>
<p>When you access MIHY, we will automatically collect your computer data, which may include</p>
<ul class="mt10 list-style-">
<li>browser type</li>
<li>IP address</li>
<li>language</li>
<li>operating system</li>
<li>cookies and the ID and location of your device</li>
<li>the state or country from which you accessed MIHY</li>
<li>the pages/videos you view</li>
<li>length of time spent on pages/videos</li>
<li>the services you use and the manner in which you use such services (e.g., the content
you access, view, click on, search for, transact etc.)</li>
<li>the date and time of your visit</li>
<li>metadata, logs files, error logs</li>
<li>other geographic and demographic information; and</li>
<li>other hardware and software information.</li>
<li>which pop up or push messages you might have seen and responded to</li>
<li><b>Your Messages:</b> We do not retain your messages in the ordinary course of providing
our Services to you. Instead, your messages are stored on your device and not typically
stored on our servers. Once your messages are delivered, they are deleted from our
servers.
<br>
<p> The following scenarios describe circumstances where we may store your
messages in the course of delivering them:
<br> <b>Undelivered Messages:</b>
<br> If a message cannot be delivered immediately (for example, if the
recipient is offline), we keep it in encrypted form on our servers for upto 30 days
as we try to deliver it. <br> If a message is still undelivered after
30 days, we delete it.
<br> <b>Media Forwarding:</b>
<br> When a user forwards media within a message, we store that media
temporarily in encrypted form on our servers to aid in more efficient delivery of
additional forwards.
<br> We offer end-to-end encryption for our Services. End-to-end
encryption means that your messages are encrypted to protect against us and third
parties from reading them.
</p>
</li>
<li><b>Transactions And Payments Data:</b> If you use our payments services, or use our
Services meant for purchases or other financial transactions, we process additional
information about you, including payment account and transaction information. Payment
account and transaction information includes information needed to complete the
transaction (for example, information about your payment method, shipping details and
transaction amount). If you use our payments services available in your country or
territory, our privacy practices are described in the applicable payments privacy
policy.</li>
<li><b>Customer Support And Other Communications:</b> When you contact us for customer
support or otherwise communicate with us, you may provide us with information related to
your use of our Services, including copies of your messages, any other information you
deem helpful, and how to contact you (e.g., an email address). For example, you may send
us an email with information relating to app performance or other issues.</li>
<li><b>No Third-Party Banner Ads:</b> We still do not allow third-party banner ads on our
Services. We have no intention to introduce them, but if we ever do, we will update this
Privacy Policy.</li>
<li><b>Business Interactions:</b> We enable you and third parties, like businesses, to
communicate and interact with each other using our Services, such as Catalogs for
businesses through which you can browse products and services and place orders.
Businesses may send you transaction, appointment, and shipping notifications; product
and service updates; and marketing. For example, you may receive flight status
information for upcoming travel, a receipt for something you purchased, or a
notification when a delivery will be made. Messages you receive from a business could
include an offer for something that might interest you. We do not want you to have a
spammy experience; as with all of your messages, you can manage these communications,
and we will honor the choices you make.</li>
</ul>
<p>This computer data is collected for analysis and evaluation in order to help us improve MIHY,
the services we provide and to enhance your experience by providing you with better services
and benefits that you shall be entitled to.</p>
<p>To the extent that such computer data is maintained in a manner that identifies your name or
contact information, it will be treated as personal data; otherwise, such computer data will
be treated as non-personal data.</p>
<p>The personal data we collect from you will be used, or shared with third parties (including
related companies and third-party service providers), for some or all the following
purposes:</p>
<ul class="mt10 list-style-">
<li>Retailers who you are a member of or </li>
<li>Retailers who you are transacting with</li>
<li>creating or maintaining any account or profile you may have with us</li>
<li>to track your activity on MIHY</li>
<li>verifying and carrying out financial transactions in relation to any payments or
transfers you make</li>
<li>carrying out research and analytics on our users’ demographics and behavior</li>
<li>to personalize and/tailor any communications that we may send you and provide you
with products, services or information we think you may find useful or which you have
requested from us or have expressed an interest in</li>
<li>to personalize and enhance user experience</li>
<li>Determining and verifying your eligibility for certain marketing or transaction events
and other features of MIHY</li>
<li>enforcing our terms of use; and/or</li>
<li>communicating with you in relation to your account and alerting you to the latest
developments</li>
<li>to enable us to administer any competitions or other offers/promotions which you
enter for fraud screening and prevention purposes</li>
</ul>
<p>Below are the third parties whom we allow to set cookies or other technologies on your
device.</p>
<p><strong>Analytics Partners</strong>: In order to better understand how you use our platform,
we work with various analytics partners. We allow analytics partners such as Google,
Facebook analytics to use cookies, SDKs and other related technologies. For more information
on how Google and Facebook use your data, please visit <a
href="https://www.google.com/policies/technologies/partner-sites/"><strong>https://www.google.com/policies/technologies/partner-sites/</strong></a>,<a
href="https://www.facebook.com/about/privacy/update"><strong>https://www.facebook.com/about/privacy/update</strong></a>.
</p>
<h4 class="mb10">PRIVACY POLICIES OF THIRD PARTIES</h4>
<p>This Privacy Policy only addresses the collection, processing, and use (including disclosure)
of information by us through your interaction with the Site. Other websites that may be
accessible through links from the Site may have their own privacy policies and personal
information collection, processing, use, and disclosure practices. Our business partners may
also have their own privacy policies. We encourage you to familiarize yourself with the
privacy policies provided by these other parties prior to providing them with information or
taking advantage of a sponsored offer or promotion.</p>
<h4 class="mb10">CONTACT UPLOAD</h4>
<p>Contact upload is an optional feature that allows us to check which of your contacts in your
device's address book are also Mihy users. It also means we can update your Mihy contact
list when your contacts who aren't using Mihy yet sign up later. We care about your privacy
and we don't share your contact list with anyone else.</p>
<p>When you use contact upload and grant Mihy access to your device address book, Mihy will
access and upload the phone numbers in your address book typically daily, but this depends
on various factors including how often a user uses Mihy, including those of Mihy users and
your other contacts. We don’t collect any of the other information that could appear in your
device address book including names, email addresses, etc on our own.</p>
<p>If any of your contacts aren’t yet using Mihy, we protect their privacy by managing the phone
number in a way that is designed to prevent those contacts from being identified by Mihy. We
do this by creating a cryptographic hash value of their phone number, and then delete the
number. Each cryptographic hash value is stored on Mihy’s servers, linked to the Mihy users
who uploaded the corresponding phone numbers before they were hashed so that we can more
efficiently connect you with these contacts when they join Mihy.</p>
<p>You can control the contact upload feature from your device-based settings. If you choose not
to use Contact Upload you can still communicate with people who have Mihy but certain
functionality will be limited.</p>
<h4 class="mb10">COOKIES</h4>
<p><strong>Consent:</strong> By using our website or mobile app (“Site”), using services
provided through the Site, or receiving our emails, you consent to the use of cookies in
accordance with this “Cookies Policy”.</p>
<p><strong>Intent:</strong> This Privacy Policy sets out how we, and third parties we authorize,
use cookies when you interact with our Site or the services offered via the Site. Our
Privacy Policy explains what we do (and don't do) with the information, including any
personal data we may collect about you. Please read them both.</p>
<p><strong>Meaning:</strong> Cookies are unique identifiers, usually made up of small bits of
text or code. Cookies are usually stored on your device or in your web browser and they send
certain information back to the party who served the cookie. When we say cookies we are
actually referring to a broader range of technologies than just cookies, including web
beacons, clear gifs, pixels and other similar technologies. When we say first-party cookies
we mean cookies that are served by MIHY. When we say third party cookies, we mean cookies
that are served by non-MIHY parties.</p>
<p><strong>Use of Cookies:</strong> Cookies are used in order to better understand how
applications and websites work and to optimize online and mobile experiences. Cookies do
this by allowing the party serving the cookie to analyze a website’s or mobile app’s
performance, to identify certain users anonymously and remember their preferences, to better
understand whether a computer or device (and probably its user) has visited a website
previously and to serve personalized advertisements.</p>
<p><strong>Types of Cookies:</strong> Our Site primarily uses the following four types of
cookies:</p>
<ul class="mt10 list-style-">
<li><strong>Operations based Cookies:</strong> These cookies are essential for the
operation of our Site. They make it possible for you to browse and use our Site. If you
disable these cookies, the Site will not function correctly.</li>
<li><strong>Performance based Cookies:</strong> These cookies gather information about
how visitors use the Site and monitor Site performance. For example, performance cookies
tell us which pages are popular, monitor traffic to our Site and compile anonymous
analytic information. Performance cookies can also be used to identify and remedy
operational problems with the Site.</li>
<li><strong>Functionality based Cookies:</strong> These cookies are used to recognize
and remember your preferences. For example, functionality cookies may use information,
such as your location, to make sure that you arrive at a version of our Site that is
specific to your city or region.</li>
<li><strong>Advertising Preferences based Cookies:</strong> We offer you choices about
receiving interest-based ads from us. For this, we allow third parties to deliver
personalized advertising content on our Site and/ or on third party websites and
applications. These third parties use cookies to understand your interest in the
advertisements and content delivered to you, as well as to serve you with more relevant
advertisements based on your activities on our Site. For example, third-party cookies
could record information about whether you have clicked on certain content or
advertisements on our Site or other websites or placed an item on our Site in your
shopping cart.</li>
</ul>
<p>We do not have control over, or access to, third-party advertising cookies or the information
they contain. Third parties manage any information that they collect via cookies they place
in accordance with their privacy policies.</p>
<p>You may opt-out of third-party personalized advertising cookies. You will still see ads, but
they will not be personalized.</p>
<ul class="mt10 list-style-">
<li><strong>Cookies and Browser settings:</strong> You may be able to avoid certain
cookies by configuring your browser settings or opting out directly with party that
operates and controls cookie. Please check your browser settings for more information
</li>
<li><strong>Cookies in E-mails:</strong> Our emails contain cookies that track whether
you open our emails and whether you click any links within them. The cookies used in our
emails to monitor these behaviors are unique to each email and are not stored on your
computer or mobile device.</li>
</ul>
<h4 class="mb10">Third Party Plug-ins:</h4>
<p>Our Platform also uses plug-ins of third parties in the form of a share button for Facebook,
Twitter and WhatsApp. With the help of this share button, you can share our ad listings on
the third parties’ platform provided that you are logged into these third parties. These
third parties may be able to link your interaction with our platform to your account with
them. Therefore, please read these third-party privacy policies before clicking on the share
button.</p>
<p>When you register an account or otherwise provide us with your personal data, we may also use
the personal data to send to you marketing and/or promotional materials about us and our
services from time to time. You can unsubscribe from receiving the marketing information at
any time by using the unsubscribe function within the electronic marketing material.</p>
<p>In order to provide our products and services to you or to otherwise fulfil contractual
arrangements that we have with you, we may need to appoint other organizations to carry out
some of the data processing activities on our behalf. These may include, for example,
payment processing organizations, delivery organizations, fraud prevention and screening and
credit risk management companies, and mailing houses.</p>
<p>We may share your data with advertising networks and/or social media platforms for the
purposes of selecting and serving relevant adverts to you via those networks/platforms, and
to search engine and analytics providers.</p>
<p>We as an intermediary are responsible to facilitate a transaction between you and the
ultimate retailer, or other CPG/ FMCG brand so as to enable you to book orders or get better
deals. For us to be able to facilitate this transaction and fulfil our contractual
arrangements with these retailers/ providers, we may have to share your personal data with
them so that they are able to verify the accuracy of the information you have shared with us
while issuing your order.</p>
<p>MIHY and its services may contain links to third-party websites, including identity
verification and social networking websites. Your use of these features may result in the
collection or sharing of information about you, depending on the feature. Please be aware
that we are not responsible for the content or privacy practices of other websites or
services to which we link. We do not endorse or make any representations about third-party
websites or services. The personal data you choose to provide to or that is collected by
these third parties is not covered by our Privacy Statement. We strongly encourage you to
read such third parties’ privacy statements.</p>
<p><strong>We may share:</strong></p>
<p>(A) your personal data with any person or entity where we believe in good faith that such
disclosure is necessary to:</p>
<ul class="mt10 list-style-">
<li> comply with the law or in response to a subpoena, court order, government request, or
other legal process.</li>
<li> produce relevant documents or information in connection with litigation, arbitration,
mediation, adjudication, government, or internal investigations, or other legal or
administrative proceedings.</li>
<li> protect the interests, rights, safety, or property of MIHY or others.</li>
<li> otherwise as permitted under applicable law.</li>
</ul>
<p>(B) personal data about our visitors, customers, or former customers with the following types
of companies that perform services on our behalf or with whom we have joint marketing
agreements:</p>
<ul class="mt10 list-style-">
<li>(i) Non-financial companies such as envelope stuffers, fulfilment service providers,
payment processors, data processors, customer/support services, etc., and/or</li>
<li>(ii) Financial service providers such as companies engaged in
banking/payments/facilitating financial transactions.</li>
</ul>
<h4 class="mb10">ANDROID APP PERMISSIONS REQUIRED TO USE VARIOUS FEATURES IN OUR APP</h4>
<p>In order to have a better experience and to use all features in app, we need below
permissions to be used in our android app:</p>
<ul class="mt10 list-style-">
<li><strong>Account Identity: </strong>You must provide your mobile phone number and
basic information (including a profile name of your choice) to create a Mihy account. If
you don’t provide us with this information, you will not be able to create an account to
use our Services. You can add other information to your account, such as a profile
picture and "about" information.</li>
<li><strong>Contacts: </strong>We use contacts to identify existing Mihy users. You can
pick business contacts from your address book and share with Mihy.</li>
<li><strong>Location: </strong>To provide location specific functionality like
restaurants or outlets near you.</li>
<li><strong>Record Audio: </strong>To provide creation of order from audio recording.
To share audio recording in chat.</li>
<li><strong>SMS: </strong>We need send and receive SMS permission, so as to read your
SMS and auto- populate One Time password received on your mobile number for
authentication of payments while making a transaction.</li>
<li><strong>Call Phone: </strong>We require access to make phone calls through app. You
can call us or restaurants, spa/ salon outlets etc directly through the app.</li>
<li><strong>Phone State: </strong>This permission is used to detect your Android ID
using which we uniquely identify every user and map user related activities. Using these
details, we also prevent any transaction related fraud.</li>
<li><strong>Storage: </strong>This permission is used for enabling local caching of
data on your device to make your browsing experience faster and smoother. We do not
store any confidential data as part of this permission.</li>
<li><strong>Vibrate: </strong>This permission is used to alert you on an incoming
notification.</li>
<li><strong>Geo-Services: </strong>This permission is used to notify you that you have
entered a city hotspot and there are various merchant outlets offering deals in this
area.</li>
<li><strong>Maps: </strong>This permission is used to show you the exact location of
merchant outlets on a Google map, it also helps you navigate and assess distance from
your current location.</li>
<li><strong>Boot-Complete: </strong>In case your phone restarts, we use this permission
to detect if in the meantime you have entered a location hotspot so that we can trigger
a notification informing you of the same along with deals in the area.</li>
<li><strong>Network: </strong>To connect to Internet and networks in proximity of the
User for the App to function.</li>
<li><strong>Install Shortcut: </strong>Shortcut of MIHY App is auto created upon
installation by the User.</li>
<li><strong>Wake Lock for Background Works: </strong>In case of multiple background
services, your Device shall require these background works from time to time.</li>
</ul>
<h4 class="mb10">IOS APP PERMISSIONS REQUIRED TO USE VARIOUS FEATURES IN OUR APP</h4>
<p>In order to have a better experience and to use all features in the app, we need below
permissions to be used in our IOS app:</p>
<ul class="mt10 list-style-">
<li><strong>Account Identity: </strong>You must provide your mobile phone number and
basic information (including a profile name of your choice) to create a Mihy account. If
you don’t provide us with this information, you will not be able to create an account to
use our Services. You can add other information to your account, such as a profile
picture and "about" information.</li>
<li><strong>Contacts: </strong>We use contacts to identify existing Mihy users. You can
pick business contacts from your address book and share with Mihy.</li>
<li><strong>Location: </strong>To provide location specific functionality like
restaurants or outlets near you.</li>
<li><strong>Camera and Microphone: </strong>To scan QR Code and/ or any other codes,
vouchers, etc. on the App.</li>
<li><strong>Record Audio: </strong>To provide creation of order from audio recording.
To share audio recording in chat.</li>
<li><strong>Gallery: </strong>To use, access and upload photos or videos or selfies as
rating/ feedback/ participation/ testimonial, etc.</li>
</ul>
<p>In sharing your personal data with such parties, we will reasonably endeavor to ensure that
the third parties and our affiliates keep your personal data secure from unauthorized
access, collection, use, disclosure, or similar risks and retain your personal data only for
as long as they need your personal data to achieve the abovementioned purposes.</p>
<p>You acknowledge that, notwithstanding this Privacy Policy, we have at all times the right to
disclose your personal data to any legal, regulatory, governmental, tax, law enforcement or
other authorities pursuant to applicable law and our legal obligations. This may arise from
any investigation, order, or request by such parties. To the furthest extent permissible by
law, you agree not to take any action and/or waive your rights to take any action against us
for the disclosure of your personal data in these circumstances.</p>
<p>If any disclosure of your personal data involves the transfer of your personal data by MIHY
out of India, we will take steps to reasonably ensure that the receiving jurisdiction has in
place a standard of protection accorded to personal data that is comparable to the
protection under India’s data protection laws.</p>
<p>We have implemented reasonable security arrangements including physical, administrative,
technical, and electronic security measures to protect against the loss, misuse, and
alteration of your personal data. We use third party payment services that PCI DSS certified
which means that the data you submit to us is secure and protected against loss or theft in
accordance with the globally accepted data security standards. Despite our best efforts,
however, no security measures are perfect or impenetrable. In the event where you believe
your privacy has been breached, please contact us immediately.</p>
<p>It is your responsibility to protect any passwords you require to access your account, on
MIHY. Please use unique numbers, letters, and special characters, and do not share your
password with anyone. If you do share your password with others, you will be responsible for
all actions taken in the name of your account and the consequences. If you lose control of
your password, you may lose substantial control over your personal data and other
information submitted to us. You could also be subject to legally binding actions taken on
your behalf. Therefore, if your password has been compromised for any reason or if you have
grounds to believe that your password has been compromised, you should immediately contact
us and change your password.</p>
<p>You undertake to treat your password and other confidential information in relation to the
use of MIHY and its services confidentially, and we disclaim any liability arising from your
failure to do so.</p>
<p>Some of our web pages use "cookies" so that we can better serve you with customized
information when you return to our site. Cookies are identifiers which a web site can send
to your browser to keep on your computer to facilitate your next visit to our site. You can
set your browser to notify you when you are sent a cookie, giving you the option to decide
whether to accept it. The information we collect and analyze is used to improve our service
to you. Please note, if you refuse cookies this may mean that you can’t use some of the
additional features of our website and may not be able to access certain parts of the
website.</p>
<p>You may update any of your personal data we possess by contacting us at [email protected]
and we will endeavor to serve your request for updation. Inessa Technologies Private Ltd.
reserves the right to accept or reject requests made for updating of personal data and in
case of any such refusal we will also endeavor to inform you the reason for such refusal.
</p>
<p>You may communicate your objection to our continual use and/or disclosure of your personal
data for any of the purposes and in the manner as stated above at any time by contacting us
at [email protected].</p>
<p>If you do not wish for us to continue using your information, and/or disclose your personal
data for any of the purposes and in the manner as stated above at any time, you may opt out
of providing the same by contacting us at [email protected].. Please note that if you
choose not to provide the Information we request, you can still visit MIHY but you may not
be able to access certain options, offers and services. MIHY reserves all legal rights and
remedies in such an event.</p>
<p>We retain personal data only for as long as necessary to provide the services you have
requested and thereafter for a variety of legitimate legal or business purposes. These might
include retention periods:</p>
<ul class="mt10 list-style-">
<li>mandated by law, contract, or similar obligations applicable to our business operations.
</li>
<li>for preserving, resolving, defending or enforcing our legal/contractual rights; or
needed to maintain adequate and accurate business and financial records.</li>
</ul>
<p>If our privacy policy changes in the future, it will be posted here, and a new effective date
will be shown. You should access our privacy policy regularly to ensure you understand our
current policies. Please reference the privacy policy in your subject line. MIHY will
attempt to respond to all reasonable concerns or inquiries within 30 business days of
receipt.</p>
<p>If you have an enquiry or a complaint about the way we handle your personal information, or
to seek to exercise your privacy rights in relation to the personal information we hold
about you, you may contact our customer grievance officer as follows:</p>
</div>
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