728 Maltby Court, Victoria, BC V9B 0R5 (250) 896-4059 | [email protected]
Exchange Lab, Digital Platforms and Data Delivery Division, Office of the Chief Information Officer, Ministry of Citizen Services
- Common Components Program (Jan 2022 to Present)
- Design the organizational structure and make up for three new agile teams (Form Design and Submission Team, Modernization Acceleration Team, Payment Team)
- Plan the recruitment and onboarding strategy for over twenty new team members
- Developed the strategy for how common component teams will collaborate with other teams throughout government
- In less than two months we have hired and onboarded five new staff and six new contractors, with a dozen more to come in the coming months
- I have initiated partnerships with other Ministries who are providing form design and submission services
- Responsible for the supervision and coaching of direct reports consisting of two Sr. Product Managers and a Product Owner
Information, Innovation & Technology Division, Strategic Initiatives and Business Transformation Branch, Development and Digital Services Section
-
Transportation Fuels Reporting System (Nov 2018)
- (Acting) Product Owner for 1 month
-
Document Management Onboarding Demo (Jan 2019)
- Product Owner for a three day, 12 person hackathon where we created a Document Management application DMOD | 3 Day Hackathon Results
-
Common Service Showcase Team (Jan 2019 to Nov 2020)
- Assembled and cultivated an agile team of seven members to conceive of and deliver modern evolutions of common software components
- In less than two years while I was the Product Owner, the Showcase team built and deployed the following
- Common service onboarding tool called GETOK
- Email and mailmerge api called CHES
- Document generation api called CDOGS
- The initial MVP of a hosted service providing free form design and submission capabilities called CHEFS
- Collated lessons learned and DevOps knowledge into an extensive Common Services Wiki
- Fostered a collaborative online community of likeminded product owners and developers who share the goals to build tools and components which improve the ability to rapidly deliver high quality business solutions
- Maintained a deep understanding of the Principles and Values of Agile and strive to influence the culture of the organization
- Co-facilitated monthly Agile Fundamentals courses, both in person and through distance learning methods
- Presented and facilitated biweekly demonstrations of new product capabilities in order to get feedback and adapt to the changing requirements of users
- Measured and tracked progress towards the return on investment on each product and for the overall service delivery of the team
- Created product roadmaps which clarify technological changes in the organization and provide a pathway for conducting system modernization on existing systems
- Conducted stakeholder outreach and leveraged strategic partnerships in the software development community
- Utilized a wide variety of software tools for product management activities (Tools include Discord, RocketChat, Jira, Github, Mural, Youtube, and the MicroSoft Office 365 suite specifically Teams, Word, PowerPoint, Excel, SharePoint, and One Drive)
- Tracked the team expenses and budgets, received and processed invoices, and monitored status of multiple vendor contracts
- Collaborated daily with a Scrum Team and participated in the standard scrum meetings (daily standups, backlog refinement, product design sessions, user feedback sessions, sprint reviews, sprint planning and biweekly retrospectives)
- Coordinated with executive leadership to review alignment to the overall goals of the organization
-
Mines Digital Trust Team (Nov 2020 to Jan 2022)
- Sr. Product Manager/Product Owner role with a focus on digital trust, decentralized identity, and verifiable credentials used in digital business to business transactions
- Same responsibilities and duties as the above team plus additional responsibilities as shown below
- Responsible for managing the project budgets, contributing to funding requests, business cases, contract negotiations, and hiring
- Product Management activities included stakeholder management and outreach to establish partnership and join opensource project communities
- The solution we built leveraged Hyperledger Aries (a distributed ledger technology) and supported the effort to prove the responsible sourcing of mineral resources
- Developed a proof of concept for the Mines Digital Trust ecosystem utilizing the Business Partner Agent software
- The Mines Digital Trust ecosystem was featured at three workshop sessions during COP26 in Glasgow and that work continues today with a recent presentation at Hyperledger's Climate Action & Accounting Special Interest Group
- Formation of an advisory board that includes membership from global Climate leaders such as the UN Climate Change Global Innovation Hub and the Open Earth Foundation
- Established the vision and initial scope for a product called Traction which will be the next evolution of the Business Partner Agent, with a focus on how existing line of business software applications can easily integrate with an enterprise digital wallet solution for issuing, verifying and holding verifiable credentials
Information, Innovation & Technology Division, Strategic Initiatives and Business Transformation Branch, Development and Digital Services Section – Oct 2016 to Oct 2018
- Premier Awards:
- 2017 Regional Finalist in the Category of Innovation
- For my contributions towards the introduction of Agile methods in the Information Management Branch
- 2018 Finalist in the Category of Innovation
- For my contributions towards the successful implementation of the Continuous Service Improvement Lab
- 2017 Regional Finalist in the Category of Innovation
- Transportation Fuels Reporting System (Oct 2016 to Oct 2018)
- Transitioned the project from a Waterfall development methodology to an Agile methodology
- Created prototypes with the Product Owner
- Developed the first set of screens using Bootstrap (HTML/CSS/JavaScript)
- Coached 3 Product Managers in the Scrum Methodology
- Conducted 4 innovative contract procurements using the Code-with-Us program from BC Developers Exchange
- Piloted the use of a software development coding challenge as part of an RFP for full stack developers
- Gained in depth knowledge of Continuous Integration and Continous Deployment
- Built a product roadmap and release roadmap for the completion of a Low Carbon Fuel Credit Trading system
- Produced the TFRS task board for planning, review and backlog refinement
- Organized Documentation on the tfrs github wiki
- Facilitated planning, review and retrospective meetings adhering to Scrum values, principles and practices:
- User stories are focused on a feature, assigned story points and split to an appropriate size
- Stories have automated tests written (Test Driven Development and Functional Testing)
- Code changes link to user stories https://github.com/bcgov/tfrs/releases
- Definition of done and acceptance criteria are written and understood by the Product Owner
- Challenge the team to deliver high quality working software to users each week
- Encourage the team to collaborate with each other daily on achieving the sprint goal
- Agile training and Lego4Scrum (2016 to present)
- Facilitated 23 Lego4Scrum workshops (reaching over 350 individuals)
- Collaborated with the BC Developer's Exchange in the development of training curriculum for new agile teams
- Created an orientation package to assist new agile teams https://github.com/bcgov/agile-sdlc/wiki
- Scrum Master Guild (2017 to present)
- I reached out to all Scrum Master across government and extended an invite to form a Guild
- I facilitate guild meetings and collaboratively create agendas
-
Knowledge and experience with change management processes and project management methodologies (8 yrs)
- Lead Business Portfolio Manager
on the Mines & Mineral Resources Automation & System Integration (MMRASI) project (Jan 2014 to Present) - Lead Project Manager for a Database and Spatial Technology Upgrade Project in which I lead the coordination efforts between the impacted application
- Since Apr 2007 I have used change management process and project management methodologies to coordinate the delivery of software releases in my assigned portfolio within the IMB
- I have taken three Project Management courses (PM 11, PM 200 & PM 250)
- Lead Business Portfolio Manager
-
Experience providing business analysis for key front line systems with complex interactive business processes and multi-ministry impacts: (8 yrs)
- Mines & Mineral Resources Automation & System Integration, Oct 2012 to Present
- Lead the development of the 2012 Mines Business Case Submission
- Gathered information from the Mines business area and developed requirements for the Transformation Request for RFP ITP-011
- Lead the RFP Evaluation Process in coordination with the Procurement Office
- Worked collaboratively with the PM to produce the analysis of the current state and a prioritized roadmap of MMRASI transformation projects
- Lead BPM for the Coal Titles Sub project of MMRASI to replace the MiDA Mainframe system and linkage to NRPP common components
- Mines & Mineral Resources Automation & System Integration, Oct 2012 to Present
-
Responsible for leading information system's planning with business areas (4 yrs)
- Completed Assessments of the current state of the business and its supporting systems
- Collaboratively developed business cases for the application vision
- Reviewed with Executive the technical health and business value of their systems
- Forecasted requests for capital and operational funding to support the future state
-
Experience in procurement, contract & budget management: (April 2007 - Present, 8 yrs)
- Planning, writing and evaluating procurement documents, including RFPs
- Preparing quarterly and annual budget forecasts for Executive
- Review contract performance, estimates and invoices
-
Experience providing business analysis on high risk projects, including management of financial and human resources: (8 years)
- Qualified Receiver with financial responsibility for 4 vendor contracts totalling over $1,000,000 annually
- Recently completed a high risk Database and Spatial Technology Upgrade project which had
many dependencies and financial considerations - Oct 2014 to Feb 2015
- Lead for all Project Management and Business Analysis work. This project completed on time and required coordination with multiple ministries, and BPMs for the applications they support
- Managed communications across multiple Ministries for all affected systems
- Communication about project priority was shared with Executive in order to ensure that we had secure resourcing in order to complete on time
-
Experience managing a team of professionals: (April 2012 to Present, 3 yrs)
- Providing backup supervision of staff in the work section including:
- Mentoring 1 staff member on all HR related matters, with understanding of the Collective Agreement (3 years)
- Coaching 1 staff member in career planning, resume planning, and approaches to handle workplace concerns, as well as sensitive personal issues (3 years)
- Directing the work of contractor teams for the MMRASI capital project (Dec 2013 to present)
- Supervising contractor teams to support the maintenance of software (since April 2007)
- Setting performance expectations and monitoring the performance
- Providing timely, direct feedback as recognition for work that exceeds the standards, or by resolving issues with poor performance
- Facilitating all forms communication and conflict resolution between business areas, technical teams and the software maintenance vendor
- Providing backup supervision of staff in the work section including:
-
Knowledge of the installation, configuration, maintenance and problem resolution of hardware, software, operating systems and network components: (10 yrs); and Knowledge of application design and development life cycle; enterprise business architecture and all aspects of IT security: (8 yrs)
- Utilize the Software Development Life Cycle for the support and maintenance of line of business systems and supporting hardware
- Completed Security Threat and Risk Assessments and Privacy Impact Assessments
- Experience working with Archimate and Business Process Modelling Notation version 2 (BPMN 2), using the software Enterprise Architect for the documentation of business processes
- I have complete courses in the following areas:
- TOGAF Learning Sessions (in progress)
- Oracle Business Process Modeling
- object orientated software design,
- business process modelling notation,
- user experience design processes,
- relational database modelling,
- requirements specification development,
- software architecture
- information security and privacy
-
Has demonstrated leadership and innovation by the following workplace contributions
- Participant in a year-long Employee Advisory Committee chaired by the Assistant Deputy Minister for Corporate Services for the Natural Resources (CSNR)
- Developed a new template for a streamlined Request for Proposal for IM/IT Contracts
- Collaborated with a small team to develop the CSNR best practices and governance documents for the use of SharePoint 2010
- Being on an Innovation Champion team under the direction of the Assistant Deputy Minister's Committee on Technology and Transformation
- Co-Chair for the Web Media Community of Practice
- Community of Practice Chair for lightweight software development using MS Access
- Developed best practices for conducting online surveys and related privacy guidelines
- Participant in a TOGAF community of practice
- Conducted a review of the Fire Commissioner’s FIRES Database and delivered the analysis and recommendations to the Director of IT Research
- Liaison with the IM/IT Research Laboratory to coordinate the delivery of the Fire Commissioner data for research purposes
- Lead the identification, implementation and documentation of project management activities associated with the deployment of software releases
- Participated in the development of the Strategic IT Planning process, now adopted as a standard for all of Government (System Health Check)
- Created executive summaries of the Strategic IT Plans for presentations to the Executive
- Coordinated hardware, software and security services
- Provided support and assistance to the staff for day to day activities and project
- Coordinated the replacement of all workstations for Ministry of Transportation Headquarters
- Developed the internet website (http://www.pssg.gov.bc.ca/gaming/) to government standards
- Developed custom graphics, site map, naming conventions, navigation strategy, technical requirements, test plan, and a Requirements Document
| Name | Description | School | Date |
|---|---|---|---|
| Bachelor of Science Degree | Computer Science & Psychology | University of Victoria | (2010) |
| Associate Certificate, Diploma | Business Admin, ebusiness | Camosun College | (2002) |
| Name | Description | School | Date |
|---|---|---|---|
| Certified Scrum Product Owner | CSPO via Scrum Alliance | Alluvial Consulting | (2018) |
| Advanced - Certified Scrum Master | A-CSM via Scrum Alliance | Agile 42 | (2018) |
| Certified Scrum Master | CSM via Scrum Alliance | Number 41 Media | (2017) |
| Professional Scrum Master Certificate | PSM 1 | Scrum.Org | (2017) |
| Associate Cert. in Business Analysis | Use Case Modelling | Global Knowledge | (2016) |
| Associate Cert. in Business Analysis | Requirements Development | Global Knowledge | (2013) |
| Associate Cert. in Business Analysis | BA Essentials | Global Knowledge | (2012) |
| Associate Cert. in Business Analysis | IT Project Management | Global Knowledge | (2011) |
| Name | Description | School | Date |
|---|---|---|---|
| Visual Facilitation Practices | Level 1 | Ministry of Citizen Services | (2019) |
| Lean 301 | Becoming Lean, | Public Service Agency | (2016) |
| PCMP 302 | Request for Proposals | Public Service Agency | (2016) |
| LEAN 101 | Lean Fundamentals | Public Service Agency | (2014) |
| Entity Analytics | (EA212CE), | IBM Training | (2008) |
| Project Management 200 | Professional, | Public Service Agency | (2007) |
| Project Management 250 | Advanced MS Project, | BC PSA | (2007) |
| Object-Oriented Analysis | Design for Java Technologies | Exit Certified | (2006) |
| Area | # of years |
|---|---|
| () brackets indicate current usage | |
| Business Analysis / Needs Assessment | 12 |
| Business Cases / Return on Investment | (6) |
| Coaching in Scrum | (5) |
| Continuous Integration/Deployment | (5) |
| DevOps | (5) |
| Lego4Scrum Facilitation | 3.5 |
| Procurement / Contracts | (14) |
| Product Management | (3.5) |
| Project Management | 9 |
| Scrum | (5) |
| Strategic Planning | 6 |
| System Maintenance / Support | (16.5) |
| Area | # of years |
|---|---|
| () brackets indicate current usage | |
| API Specs/Swagger | (5) |
| Cloud Hosting Platforms (OpenShift) | (4.5) |
| Git Bash/Github | (5) |
| HTML/CSS/JavaScript | (12) |
| Issue Tracking (JIRA/Trello) | (6) |
| Java/Oracle | 12 |
| PL SQL Developer | 4 |
| React/Django/Python/Postgresql | 2 |
| SharePoint | 12 |
| Test Driven Development | (3) |
| UML and BPMN 2 | 4 |
| Vue/Node/Postgresql | (3.5) |
| .NET/SQL | 6 |
- Common Services Delivery
- Decentralized Identity
- Verifiable Credentials
- Low Carbon Fuels
- Mines and Mineral Resources
- Natural Gas Development
- Climate Action
- Forests
- Agriculture
- Environment
- Justice
- Transportation
- Gaming Policy
- Certified Scrum Product Owner, https://www.scrumalliance.org/community/profile/mhall78
- Certified Scrum Master, https://www.scrumalliance.org/community/profile/mhall78
- Professional Scrum Master Certification, Scrum.org, https://www.scrum.org/user/245848
- Associates Certificate in Business Analysis, McMaster University, http://www.globalknowledge.ca/training/certification_listing.asp?pageid=59&certid=890
- View formatted Resume on GitHub: resume.md
- View formatted Cover Letter on GitHub: coverLetter.md