Troubleshooting

Whenever you experiencing some difficulties or troubles with the installation and/or configuration of the Mollie Payment extension for Magento® 2 you can check the following points to make sure the configuration is right.

1. Perform a API Check

Use the [Test API key] button to check if the API Key is valid. You can find the [Test API key] button in the configuration API Details section located in Stores » Configuration » Sales » Payment methods » Mollie.

2. Perform a Self Test

Use the [Run Self Test] button to check if your server meets the requirements. You can find the [Run Self Test] button in the configuration Debugging section located in in Stores » Configuration » Sales » Payment methods » Mollie.

3. Check if you enabled the payment methods in the Magento configuration of the extension

4. Check if you enabled the payment methods in your Mollie Dashboard

The payment methods are disabled by default in your account so you firstly need to activate the payment methods that you want to implement in your Mollie Dashboard.

5. Check if your currency is EURO

6. Check if the order amount min and/or max value is fulfilled

7. Check if there is any information in the logfile /var/log/mollie.log

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Questions and Answers on the Troubleshooting

Below you can find the most common Questions with answers, whenever your question is still unanswered don't hesitate to send a message using the contact form on www.magmodules.eu/contact

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Q: My logfile says "API Invalid", what to do?

A: Whenever your Logfile says "API Key Invalid" you need to double check if you copied and pasted the right API codes from your Mollie Dashboard. After you checked and changed this make sure that you flush your Caches as some settings are cached which results the same error in your logfile.

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Q: Why is the Payment Status is Still "Open" After a Banktransfer payment?

A: In Magento® 2 the payment status "Pending_Payment" is invisible on the front-end by default. You can solve this by creating and assign a new payment status and set it to "visible".

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Q: The Selftest shows a red cross, what's next?

A: If the selftest isn't successfully showing all the green checkmarks you should contact your hosting-company to make sure that your server meets the Mollie and Magento® 2 server requirements.

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Q: Why there are no payment methods visible in front-end?

A: When you enabled and configured the extension but the payment methods aren't visible in the front-end please check the following things

1. Check if the API Details are valid and activated using the Test API key button
2. Check if the Selftest is running successfully
3. Check if the order amount min and/or max value is fulfilled*
4. Check if your currency is EURO
5. Check if you enabled the payment methods in the configuration of the extension
6. Check if you enabled the payment methods in your Mollie Dashboard
7. Flush your Magento Caches

If the methods still don't show up, check if there is any information in the logfile /var/log/mollie.log to get a good sight on the reason why the payment methods aren't showing