Troubleshooting
Whenever you experiencing some difficulties or troubles with the installation and/or configuration of the Mollie Payment extension for Magento® 2 you can check the following points to make sure the configuration is right.
1. Check if your currency is EURO
2. Check if the order amount min and/or max value is fulfilled
3. Perform a self test in the configuration to check if the server meets the requirements
4. Check if there is any information in the logfile /var/log/mollie.log
Below you can find the most common Questions with answers, whenever your question is still unanswered don't hesitate to send a message using the contact form on www.magmodules.eu/contact
Q: My logfile says "API Invalid", what to do?
A: Whenever your Logfile says "API Key Invalid" you need to double check if you copied and pasted the right API codes from your Mollie Dashboard. After you checked and changed this make sure that you flush your Caches as some settings are cached which results the same error in your logfile.
Q: Why is the Payment Status is Still "Open" After a Banktransfer payment?
A: In Magento® 2 the payment status "Pending_Payment" is invisible on the front-end by default. You can solve this by creating and assign a new payment status and set it to "visible".
Q: The Selftest shows a red cross, what's next?
A: If the selftest isn't successfully showing all the green checkmarks you should contact your hosting-company to make sure that your server meets the Mollie and Magento® 2 server requirements.
- Install Mollie using Composer
- Update Mollie using Composer
- Install Mollie using the Magento® Marketplace