flow_template.json

{
  "description": "A New Flow",
  "states": [
    {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
        {
          "next": "mimosa-bot",
          "event": "incomingMessage"
        },
        {
          "event": "incomingCall"
        },
        {
          "next": "send_and_reply_1",
          "event": "incomingRequest"
        }
      ],
      "properties": {
        "offset": {
          "x": 0,
          "y": 0
        }
      }
    },
    {
      "name": "mimosa-bot",
      "type": "send-to-auto-pilot",
      "transitions": [
        {
          "event": "sessionEnded"
        },
        {
          "event": "failure"
        },
        {
          "event": "timeout"
        }
      ],
      "properties": {
        "chat_channel": "{{trigger.message.ChannelSid}}",
        "offset": {
          "x": -270,
          "y": 200
        },
        "autopilot_assistant_sid": "<AUTOPILOT_SID>",
        "from": "{{flow.channel.address}}",
        "chat_service": "{{trigger.message.InstanceSid}}",
        "body": "{{trigger.message.Body}}",
        "timeout": 14400
      }
    },
    {
      "name": "send_and_reply_1",
      "type": "send-and-wait-for-reply",
      "transitions": [
        {
          "next": "split_1",
          "event": "incomingMessage"
        },
        {
          "next": "add_unverified_label",
          "event": "timeout"
        },
        {
          "event": "deliveryFailure"
        }
      ],
      "properties": {
        "offset": {
          "x": 260,
          "y": 160
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "body": "Hi {{flow.data.customer_name}}!  Thanks for joining the wait list. Reply Yes to confirm your phone number.",
        "timeout": "10"
      }
    },
    {
      "name": "split_1",
      "type": "split-based-on",
      "transitions": [
        {
          "event": "noMatch"
        },
        {
          "next": "send_message_2",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "If value equal_to Yes",
              "arguments": [
                "{{widgets.send_and_reply_1.inbound.Body}}"
              ],
              "type": "matches_any_of",
              "value": "Yes, Y, YES, yes, y"
            }
          ]
        }
      ],
      "properties": {
        "input": "{{widgets.send_and_reply_1.inbound.Body}}",
        "offset": {
          "x": -40,
          "y": 490
        }
      }
    },
    {
      "name": "send_message_2",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 120,
          "y": 760
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "to": "{{contact.channel.address}}",
        "body": "Thank you! We'll let you know when your table is ready."
      }
    },
    {
      "name": "add_unverified_label",
      "type": "make-http-request",
      "transitions": [
        {
          "event": "success"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 490,
          "y": 420
        },
        "method": "POST",
        "content_type": "application/x-www-form-urlencoded;charset=utf-8",
        "parameters": [
          {
            "value": "{{flow.data.card_id}}",
            "key": "card_id"
          }
        ],
        "url": "<NGROK_URL>/phone-unverified"
      }
    }
  ],
  "initial_state": "Trigger",
  "flags": {
    "allow_concurrent_calls": true
  }
}