diff --git a/app/views/help.scala.html b/app/views/help.scala.html index ac34695a1..7271c368b 100644 --- a/app/views/help.scala.html +++ b/app/views/help.scala.html @@ -21,8 +21,8 @@

This user help guide includes:

  • Registering for a new account
  • Using the service as an existing account holder
    • @@ -173,46 +173,67 @@

    Contact us

    Registering for a new account

    -

    Part 1: New user email

    -
      -
    1. If you want to register for a new TDR account, email @Messages("nationalArchives.email") from your work email account and ask to register as a new user, stating clearly your first name and surname. - Allow up to two working days for your request to be processed.
      2. -
    2. Once validated, you will be sent an email with the subject 'Register for your Transfer Digital Records (TDR) account - ACTION REQUIRED' which contains important registration instructions.
      3. -
    3. Shortly after, you will receive an email with the subject 'Update Your Account', containing a link that expires after 12 hours. - Please click the link before it expires to begin your registration. - If your link has expired before you could use it, email @Messages("nationalArchives.email") and request a new registration link.
      4. -
    4. The link will take you to this page:
      5. +

      Part 1: Requesting a new account

      +
        +
      1. + If your department has not already requested an account for you, you can register by emailing + @Messages("nationalArchives.email") from your work email. In your email, clearly state your first name and surname, and ask to register as a new user. + It may take up to 2 working days for your request to be processed. +
        2. +
      2. + Once your account is ready, you'll receive an email with the subject "Register for your Transfer Digital Records (TDR) account - ACTION REQUIRED". This email will include important instructions on how to complete your registration. +
        3. +
      3. + In addition, you’ll get another email with the subject "Update Your Account", which will contain a link. The link will expire in 12 hours, so click it as soon as possible to start your registration. If the link expires, email @Messages("nationalArchives.email") to ask for a new one. +
        4. +
      4. The registration link will take you to this page:
        5. Sign in page with a link to setup MFA and password -
      5. Click on the 'Configure OTP, Update Password' link to set up using a 'One-time passcode' (OTP), sometimes referred to as 'One-time PIN', for secure sign in using Multi-Factor Authentication (MFA).
      -

      Part 2: Set up your OTP account for Multi-Factor Authentication

      +

      What is two-step authentication and why do I need to use an OTP?

      +

      + An OTP (one-time password) is a unique code that confirms your identity. It’s generated by an authenticator app on your smartphone. You can download free authenticator apps like Google Authenticator, Microsoft Authenticator, or FreeOTP. These apps are available on the App Store for iPhone, or Google Play for Android. +

      +

      + To keep the service and your account secure, you must sign in to your TDR account using an OTP in addition to your personal password. +

      + +

      Part 2: How to set up your OTP (one time password)

      - Click the 'Configure OTP, Update Password' link to go to the 'Sign in to your account' page: + After clicking the "Configure OTP, Update Password" link, you’ll be taken to the "Set up two-step authentication" page.

      Form to setup multi-factor authentication +

      Step 1: Install an authenticator app

      - First, you must ensure you have installed an authenticator app onto a smartphone that is available to you before proceeding. + Before you continue, make sure you have an authenticator app installed on your smartphone. You can use apps like Google Authenticator, Microsoft Authenticator, or FreeOTP.

      +

      Step 2: Set up your authenticator app

      - To set up your app for use with TDR, open your authenticator app on your smartphone to create a new TDR account using the QR displayed on your screen. + Open the authenticator app on your smartphone.

      -

      - Scan the QR code displayed on your computer screen and your app will automatically create a unique OTP account to use with TDR. - You should now see a 6-digit code that will refresh at regular intervals. + Create a new account in the app by scanning the QR code displayed on your computer screen. +

      +

      + For Google Authenticator: Choose "Scan a QR code". +

      +

      + For Microsoft Authenticator: Tap the '+' icon to add a new account. If you can’t see this, tap the three dots in the top right corner. Then select "Other (Google, Facebook, etc.)" to open the QR scanner. +

      +

      + For FreeOTP: Tap the QR code icon at the top of your screen. +

      + +

      + Once you’ve scanned the QR code, the app will create a unique account to use with TDR and display a 6-digit code that refreshes regularly.

      +

      Step 3: Enter the code

      - In the 'One-time code' box, type in the six digits without a space, ensuring that you have enough time to complete this page before the code refreshes every 30 to 60 seconds. + Enter the 6-digit code from your app into the "One-time code" box on your computer without spaces. + Make sure you enter the code before it refreshes (every 30 to 60 seconds).

      - Click 'Submit' before the code used expires in the app. + Click "Submit" before the code changes in the app.

      Part 3: Set your password

      diff --git a/app/views/judgment/judgmentHelp.scala.html b/app/views/judgment/judgmentHelp.scala.html index d9411de56..fb9776610 100644 --- a/app/views/judgment/judgmentHelp.scala.html +++ b/app/views/judgment/judgmentHelp.scala.html @@ -13,8 +13,8 @@

      A step-by-step guide to usin
    5. Registering for a new account
      6. @@ -81,47 +81,68 @@

      Contact us

      Registering for a new account

      -

      Part 1: New user email

      +

      Part 1: Requesting a new account

      1. - If your department has not requested a new account registration for you, you can register for a new TDR account by emailing - @Messages("nationalArchives.email") - from your work email account. In the email you should ask to register as a new user, stating clearly your first name and surname. Allow up to two working days for your request to be processed.
        2. + If your department has not already requested an account for you, you can register by emailing + @Messages("nationalArchives.email") from your work email. In your email, clearly state your first name and surname, and ask to register as a new user. + It may take up to 2 working days for your request to be processed. +
      2. - Once your account is validated, you will be sent an email with the subject "Register for your Transfer Digital Records (TDR) account - ACTION REQUIRED" which contains important registration instructions.
        3. + Once your account is ready, you'll receive an email with the subject "Register for your Transfer Digital Records (TDR) account - ACTION REQUIRED". This email will include important instructions on how to complete your registration. +
      3. - You will receive an email shortly after with the subject "Update Your Account", containing a link that expires after 12 hours. Click the link before it expires to begin your registration. If your link expires before you can use it, email @Messages("nationalArchives.email") and request a new registration link.
        4. + In addition, you’ll get another email with the subject "Update Your Account", which will contain a link. The link will expire in 12 hours, so click it as soon as possible to start your registration. If the link expires, email @Messages("nationalArchives.email") to ask for a new one. +
      4. The registration link will take you to this page:
        5. Sign in page with a link to setup MFA and password -
      5. - Click on the "Configure OTP, Update Password" link to set up your 'one-time password' (OTP) code, sometimes referred to as 'one-time PIN', to securely sign in using two-step authentication.
      -

      What is OTP and why do I need to use it?

      +

      What is two-step authentication and why do I need to use an OTP?

      - A 'one-time password' (OTP) code is a unique generated code that confirms who you are. An OTP code is generated in an authenticator app. Free authenticator apps can be downloaded onto your smartphone, such as Google Authenticator, Microsoft Authenticator, or FreeOTP. Other authenticators are available. Free-to-download apps are available from the App Store for iPhone, or 'Google Play' and 'Play Store' for Android. + An OTP (one-time password) is a unique code that confirms your identity. It’s generated by an authenticator app on your smartphone. You can download free authenticator apps like Google Authenticator, Microsoft Authenticator, or FreeOTP. These apps are available on the App Store for iPhone, or Google Play for Android.

      - To keep the service and your account secure, you must sign in to your account using an OTP in addition to your personal password. + To keep the service and your account secure, you must sign in to your TDR account using an OTP in addition to your personal password.

      -

      Part 2: Two-step authentication

      +

      Part 2: How to set up your OTP (one time password)

      - Clicking the "Configure OTP, Update Password" link will take you to the "Configure multi-factor authentication" page: + After clicking the "Configure OTP, Update Password" link, you’ll be taken to the "Set up two-step authentication" page.

      Form to setup multi factor authentication -

      First you must ensure you have installed an authenticator app onto your smartphone before proceeding.

      -

      To set up your app for use with TDR, open your authenticator app on your mobile and create a new TDR account using the QR displayed on your screen

      - -

      Scan the QR code displayed on your computer screen and your app will automatically create a unique OTP account to use with TDR. You should now see a 6-digit code that will refresh at regular intervals.

      -

      In the "One-time code" box, type in the six digits without a space, ensuring that you have enough time to complete this page before the code refreshes (usually every 30 to 60 seconds).

      -

      Click "Submit" before the code expires in the app.

      +

      Step 1: Install an authenticator app

      +

      + Before you continue, make sure you have an authenticator app installed on your smartphone. You can use apps like Google Authenticator, Microsoft Authenticator, or FreeOTP. +

      +

      Step 2: Set up your authenticator app

      +

      + Open the authenticator app on your smartphone. +

      +

      + Create a new account in the app by scanning the QR code displayed on your computer screen. +

      +

      + For Google Authenticator: Choose "Scan a QR code". +

      +

      + For Microsoft Authenticator: Tap the '+' icon to add a new account. If you can’t see this, tap the three dots in the top right corner. Then select "Other (Google, Facebook, etc.)" to open the QR scanner. +

      +

      + For FreeOTP: Tap the QR code icon at the top of your screen. +

      + +

      + Once you’ve scanned the QR code, the app will create a unique account to use with TDR and display a 6-digit code that refreshes regularly. +

      +

      Step 3: Enter the code

      +

      + Enter the 6-digit code from your app into the "One-time code" box on your computer without spaces. + Make sure you enter the code before it refreshes (every 30 to 60 seconds). +

      +

      + Click "Submit" before the code changes in the app. +

      Part 3: Set your password

      diff --git a/public/images/set-up-mfa-page.png b/public/images/set-up-mfa-page.png index b4e646876..b251fa01d 100644 Binary files a/public/images/set-up-mfa-page.png and b/public/images/set-up-mfa-page.png differ